Carol Buckwald | Page 72

Amazing Service I had the pleasure of meeting Victor Chacon who was referred to me by my mother in law. The most professional and prompt service I have dealt with in I had the pleasure of meeting Victor Chacon who was referred to me by my mother in law. The most professional and prompt service I have dealt with in all my experiences in buying a new car. In my life time till this point I have leased almost half a dozen cars from sports cars to big SUV . I will send my family and friends to see Victor his professional and prompt service was above and beyond all my expectations . I feel like I owe Victor and Carol my first born child at least a middle name . I am beyond grateful for all the work they did ! Calling after hours and taking care of things on his day off. It's not very often you meet people anymore now a days that have a great affect on your life, but I did the moment I met Victor .. Sincerely Michelle potsos More

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Although there were many bumps in the road during my purchase of my Mustang from Erinwood, I have to say that in several instances they have stepped up to the plate and made good on all of the issues. purchase of my Mustang from Erinwood, I have to say that in several instances they have stepped up to the plate and made good on all of the issues. In fact, Carol Buckwald, the Finance Manager, went well above and beyond in helping me sort out the problems. This included refinancing, service issues and warranty problems. Joe in Service was very helpful in arranging for coverage with my 3rd party warranty company to pay for some major repairs (that should have been addressed prior to delivery, but at least they'll be covered 100%). Brad in Used Car Sales helped arrange for the repair on the remote starter (this was supposed to be done prior to delivery but was delayed and I wasn't advised until the 11th hour, but again it was fixed to my satisfaction). All in all, even though it wasn't a smooth transaction all the way through, they have come through on all their responsibilities as the dealership and I would gladly buy another car from them. Just think they perhaps should do a better job of inspecting cars before delivery, to make sure everything is in order. My sincere thanks to Carol Buckwald. She has been AWESOME to deal with. More

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