Al Farmer | Page 2

I had a Michelin tire blow on the highway. It wasn't covered because the car was moving, and Firis told me the tires were discontinued, and I should actually buy 2 so the treads are the same It wasn't covered because the car was moving, and Firis told me the tires were discontinued, and I should actually buy 2 so the treads are the same on each axle. I was not pleased. This was going to cost $500. I told Firis that I knew it wasn't Toyotatown's fault, but I didn't think this was right, and I engaged Michelin on their chat line to check for other options. About 20 minutes later, Firis called to say that he had a solution. He said that Al, in the parts department had made some inquiries, and had secured a tire from a Toronto dealer, and I would be able to get the tire tomorrow. I also learned that for an extra $15, I could get a road hazard warranty on the tire and this provides coverage if I have another blowout while driving. I don't always send in reviews, but this merits mentioning. Firis didn't have to go to Al, and Al didn't have to make any phone calls because I had already left and was someone else's problem. I have been a Real Estate Broker for the last 15+ years, but before that I worked in retail for about 25 years. I know how tough it can be, and I know long the days can be when things go wrong in retail. I have always been treated with courtesy and respect at Toyotatown. Your store is like a "well oiled" machine. Firis should be commended for taking my issue further to Al in parts to confirm availability elsewhere. That is going the extra mile to satisfy the customer. That is behaviour I will not forget, when I buy my next Toyota in a few more years. A great big thank you again to Firis and Al, and warm regards to all! More

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Thank you Firis and the ToyotaTown team for excellent customer service and work. Very happy with experience. customer service and work. Very happy with experience. More

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Sylvia Donovan at ToyotaTown did an excellent job procuring our new 2021 Rav 4. She went out of her way to arrange for the snow tires taken off our 2018 Rav 4 to be delivered to our house at our c procuring our new 2021 Rav 4. She went out of her way to arrange for the snow tires taken off our 2018 Rav 4 to be delivered to our house at our convenience. More

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Excellent service, expert advice and a fair price for genuine Toyota Parts. I am always delighted to work with Al Farmer, Jason Miller, and the team. genuine Toyota Parts. I am always delighted to work with Al Farmer, Jason Miller, and the team. More

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Building was clean and professional. All staff adhered to covid-19 safety guidelines. Geordie was attentive to our needs and worked with us to make the sales process a breeze. covid-19 safety guidelines. Geordie was attentive to our needs and worked with us to make the sales process a breeze. More

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Great personal service Rob can always can answer my Great personal service Rob can always can answer my questions with knowledge in non tech form Easy to deal with and friendly Always happy to re Great personal service Rob can always can answer my questions with knowledge in non tech form Easy to deal with and friendly Always happy to return More

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recall service performed inthe expected time Dealt with Toyotatown since 1989 with excellent service. Most services done in the expected time and at a good price.. Keep up the good work Thanks R Dealt with Toyotatown since 1989 with excellent service. Most services done in the expected time and at a good price.. Keep up the good work Thanks Rob More

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quick easy painless dropped off my truck and got it back on time. All parts were Toyota brand just like i wanted. quick and easy service. would recommend to any Toyota o dropped off my truck and got it back on time. All parts were Toyota brand just like i wanted. quick and easy service. would recommend to any Toyota owner. More

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Fun times with Shawn After 20 years of driving my Camry, I walked in to purchase a new one. Shawn was knowledgeable, kind and Took his time explaining the features of the After 20 years of driving my Camry, I walked in to purchase a new one. Shawn was knowledgeable, kind and Took his time explaining the features of the new Camry. 2020 is much different from a 1998! He came in on his day off to meet me to pick up the car. We had a lot of laughs even through my good bye tears for my 98 Camry. Thanks Shawn. More

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Rob Dako Easy to talk with & understand. Explains service issues well. I always try to make Rob my service contact. Our daughter Pam bought a Toyota at the Easy to talk with & understand. Explains service issues well. I always try to make Rob my service contact. Our daughter Pam bought a Toyota at the other London dealership. I recommended her to ToyotaTown for service & she raves about it. More

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