Chelsea Wakefield

Very very pleasant to deal with. Very welcoming! She was very knowledgeable. Would definitely work with her again!!! Very welcoming! She was very knowledgeable. Would definitely work with her again!!! More

Helpful 0

Report | Print

Enna Pinacho is an exemplary employee in the service department .She is efficient, is excellent at explaining the repair work or other procedures, and is unfailingly pleasant and courteous. Her warm and department .She is efficient, is excellent at explaining the repair work or other procedures, and is unfailingly pleasant and courteous. Her warm and empathetic personality is an added bonus! Latest appointment: Chelsea Wakefield took the time to call me to offer an earlier appointment than the one scheduled since the problem was a minor one. She made sure everything was done quickly and efficiently. Thank you Chelsea! More

Helpful 2

Report | Print

This dealership has always been accommodating and has very professional service especially from Todd Servant. very professional service especially from Todd Servant. More

Helpful 0

Report | Print

I have dealt with ToyotaTown for 16 years, and found the dealership professional and customer service oriented in all departments. Have dealt with Todd Servant many times. Always professional, courteous and dealership professional and customer service oriented in all departments. Have dealt with Todd Servant many times. Always professional, courteous and available to follow up with any service questions or concerns during the service appointment. More

Helpful 1

Report | Print

I have been doing business with Toyota Town for many years. I keep coming back as the service is exemplary. Knowledgeable, friendly , efficient staff. Highly recommend! years. I keep coming back as the service is exemplary. Knowledgeable, friendly , efficient staff. Highly recommend! More

Helpful 0

Report | Print

Chelsea was my best service experience in my life. She turned a frown (tears) upside down, and seriously rescued me! She and her team really made a horrible situation (CAA damaged my wheels on my coll She turned a frown (tears) upside down, and seriously rescued me! She and her team really made a horrible situation (CAA damaged my wheels on my collectors edition car beyond drivability, told me I had to get it all repaired myself, and just left me like that on the driveway), into a survivable one with a big silver lining! She took me immediately when no other shop I called in London would, and got it repaired the same day! Was very communicative and upfront, itemized everything for CAA (whom I am still fighting months later), and even offered me to come back for my usual discount! Even through the whole ongoing pain with CAA she was so helpful and communicative, stepped in another time correct an appointment clerical error for my other car and replaced a lost wheel lock from the original car no questions asked. This is how customer service should always be. Thank you so much for your utmost care, upfront communication and efficiency through every step of the process. This is type of customer service is a lost art. More

Helpful 0

Report | Print

I visited ToyotaTown today for a service call for my 2015 Avalon and was looked after by Dennis. He did a fantastic job accessing my issue and made sure my repair was done properly and in a timely matter. Ni Avalon and was looked after by Dennis. He did a fantastic job accessing my issue and made sure my repair was done properly and in a timely matter. Nice to get that thoughtful experience that missing so many other places. Recommend him without hesitation. Dennis is the man! More

Helpful 0

Report | Print

Always a good experience at Toyota Town. The staff are friendly and knowledgeable and the service is prompt and reasonably priced. The staff are friendly and knowledgeable and the service is prompt and reasonably priced. More

Helpful 0

Report | Print

Todd was and always is very accommodating and knowledgeable about my services and beyond. I appreciate his welcoming smile and focused attention on my needs. Thanks, Todd. knowledgeable about my services and beyond. I appreciate his welcoming smile and focused attention on my needs. Thanks, Todd. More

Helpful 1

Report | Print

I had a terrible experience with a different toyota dealership resulting in month of waiting and phone calls Toyota Town was able to address the issue in a timely manner, everyone was friendly, knowled dealership resulting in month of waiting and phone calls Toyota Town was able to address the issue in a timely manner, everyone was friendly, knowledgeable and experienced. More

Helpful 0

Report | Print