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Karen Decesaris
Karen Decesaris at ToyotaTown

Karen Decesaris

Service Advisor

ToyotaTown

1065 Wharncliffe Rd S
London, ON N6L 1J9

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4 Reviews

Dealership Experience

1 yr, 8 mos

Industry Experience

14 yrs, 5 mos

Languages Spoken

English English

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4 Reviews

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4 Reviews of Karen Decesaris

June 05, 2026

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Employee Rating

If you like to wait more than 60 day to get a oil lube this is the place to go. This is doing u a favor to get this More

by bigcuch
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jason DeFelice, Erin Power, ERIN DARBYSON

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Jun 05, 2026

ToyotaTown responded

Hello and thank you for sharing your feedback. We sincerely apologize for the extended wait time you experienced for your oil change; a 60-day delay is absolutely not the level of service we aim to provide. We value your time and would love the opportunity to look into what happened and make things right. Please reach out to our Assistant Service Manager directly so we can address this for you. She can be reached at 519-680-1800 x7107 or edarbyson@toyota-town.com

October 19, 2025

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Employee Rating

You have to wait 2 hours plus with a appointment that thake a month to get. Very bad customer service worst I have ever experienced More

by Darrencuccio
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jason DeFelice, Dennis Dabous

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February 25, 2025

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Employee Rating

Good service communicate was good. Device was good Cashier very friendly. The woman let us know up to date. More

by Christine.nelson
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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December 13, 2024

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Quick professional service from both Karen and Chelsea. Above and beyond as always thank you for the quick turnaround More

by shaun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chelsea Wakefield

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