Al Farmer | Page 3

Trusted Svc Advisor Svc Dept’s Rob Dako is truly a reliable advisor as he provides you straightforward answers to any work needed as you inquire about servicing your vehi Svc Dept’s Rob Dako is truly a reliable advisor as he provides you straightforward answers to any work needed as you inquire about servicing your vehicle for any particular issue.. He will book you in advance and key drop off always work perfectly fine for us - very convenient. You’ll get your vehicle in no time. Keep it up Rob for a job well done! More

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Used to like them, now very disappointed. I’m very disappointed with ToyotaTown. On Tues April 30th I called to make an appointment to have my Sienna in for an oil change and a set of run flat I’m very disappointed with ToyotaTown. On Tues April 30th I called to make an appointment to have my Sienna in for an oil change and a set of run flat tires. I was on hold for over an hour when I decided to hang up and email as their message suggested. I emailed the same day. Not having heard, I called again on Friday May 3rd explained my situation and was promptly put through to one of the Service Managers voicemail. I left a message explaining what I was looking for and my callback number. No answer again so on May 8th I called back and was able to make an appointment for May 28th. At that time I asked that they take into account a price match for the Bridgestone Driveguard which I could buy from Quattro tires for $218.22. I was told they do that sort of thing once I’m in for service. On the 24 of May, I received a reminder of my appointment and I responded reminding them that I was looking for a price match and provided all the details. I received an email later in the day stating that they do not price match online stores prices. I was livid as this is not what I was told the last time I was in for service. We exchanged email back and forth a few times that day to no avail. On May 25th I got an email from Al Farmer the Parts Manager stating the same information but that he had found Canadian Tire selling them for $230.99 and that they would match that price. I responded saying how disappointed I was that they would not match the price as I had purchased 10 Run Flat tires from them (2 full sets and 2 due to flats) in the last 2 or so years. I also mentioned that Canadian Tire most definitely price matches all competitors. On the 27th of May I canceled my appointment with ToyotaTown. As Canadian Tire was minutes from my Warehouse in St Thomas ( I live in Port Stanley) I contacted them, they happily agreed to price match and ordered the tires. They came in 2 days and I had all my service done. After wasting all my time from April 30 to May 27th with ToyotaTown I finally got what I needed from someone else. Al Farmer, the parts manager said that he had forwarded my case to the Service Department for review and possible call about the situation. I have yet to hear from them. They obviously don’t need my Sienna and Venza service business. More

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Exceptional Service, products and pricing After purchasing a brand new Toyota corolla last year we realized as much as we loved the car, we needed more space for picking up large items. We w After purchasing a brand new Toyota corolla last year we realized as much as we loved the car, we needed more space for picking up large items. We went back to Toyota town and found exactly what we were looking for. We ended up purchasing a 2018 Toyota Highlander, which was fully loaded with low mileage. I have recommended to all of my family and friends to go and see the team at Toyota town for their next vehicle purchase. More

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Awesome people and dealership! Have bought several vehicles from Toyotatown.. Al, Brian ,Geordie ,Janine and Andre are all top notch people. They are all knowledgeable and are very Have bought several vehicles from Toyotatown.. Al, Brian ,Geordie ,Janine and Andre are all top notch people. They are all knowledgeable and are very helpful! I bought 2 new cars in 2 weeks and am very happy with my 2018 Tacoma and my 2019 Camry! Thanks to all for an excellent car buying experience!! More

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I will return! Thoughout the purchase of my first brand new vehicle, every single expectation was met. From the people who assisted me, to the vehicle I now own. Hig Thoughout the purchase of my first brand new vehicle, every single expectation was met. From the people who assisted me, to the vehicle I now own. Highly recommend David High for your purchasing needs! More

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Excellent and Very Knowledgeable I have been a customer of Toyota Town for 20 years. It is the only place I trust to service my vehicles. The service department is excellent and ver I have been a customer of Toyota Town for 20 years. It is the only place I trust to service my vehicles. The service department is excellent and very knowledgeable. Any issues I had with my vehicles were dealt with professionally and skillfully. I just retired my 20 year old 4Runner. The service department of Toyota Town looked after it since the day I purchased it at the dealership. Many times I would have strangers comment how amazing my old truck looked. I currently own beside my retired truck two other Toyota Vehicles. Toyota Town looks after them because I trust the excellent work they do. Eva More

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Simply Superb! First service after 8K traveled. Super service. Good coffee. Relaxed environment. The vehicle has been working flawlessly. There is a reason why they First service after 8K traveled. Super service. Good coffee. Relaxed environment. The vehicle has been working flawlessly. There is a reason why they are the best selling and best made vehicles. Simply Superb folks. Keep up the great work. More

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Parts staff rude will say Al Farmer went above and beyond what he needed to do and helped me wonderfully I was looking to get a bolt for my RHD JDM car rear brake ca will say Al Farmer went above and beyond what he needed to do and helped me wonderfully I was looking to get a bolt for my RHD JDM car rear brake caliber. I was being helped by a very nice gentleman (Al Farmer) who found the part (it's the same as a 98 Celica gts) More

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Great experience The staff was great. All very helpful and courteous. Tim in sales was great and the help and knowledge from Al and the staff in the parts and service The staff was great. All very helpful and courteous. Tim in sales was great and the help and knowledge from Al and the staff in the parts and service department made us very confident is our decision to buy a Toyota from Toyotatown. I would recommend this dealership to anyone. More

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Excellent staff to deal with! Always pleasant staff whether sales or service and the service technicians come out and talk to you. Shawn Longworth is always upbeat and enjoys havi Always pleasant staff whether sales or service and the service technicians come out and talk to you. Shawn Longworth is always upbeat and enjoys having fun and making your purchase of a new vehicle easy. He is not pushy but gets you the product you want at a fair price. He is a great judge of character and knows how to work with people and staff. Our family has collectively purchased three new vehicles from Shawn in the last three years. We will always deal with Shawn. John Rossini has provided us with excellent service over the last twenty years. More

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