511 Alberta SRT Service Centres

Explained that we are wildfire evacuees and that our - ryan.chester090

Explained that we are wildfire evacuees and that our seasonal tire change didn't go so well, so we sheared off 5/5 tire studs on the Henday, as we arrived in Edmonton. On May 15 they gave us an appointment for May 30. In a dire situation, for such simple service they simply can't deliver or are indifferent to our situation. Have a good think about how your own experience will unfold before purchasing from here.

Merging down on ramp up to highway speed when I noticed a - bolducmd

Merging down on ramp up to highway speed when I noticed a pronounced shimmy. Thought it might be a delaminating tire due to contact with a hidden curb in deep snow earlier in the week. Spoke with Ryan in service and he advised getting rid of the ice build up on my 20" alloy rims. $3.00 later at the spray and wash - problem solved. Thanks again Ryan.

Took my vehicle for service today, Awais at Southview is - Suneet.talwar

Took my vehicle for service today, Awais at Southview is probably one of the most patient and knowledgeable service agent I have ever dealt with in my life. He did not only take care of the issue with the vehicle but was also very patient to explain the issue. I was very dissatisfied with brand Acura with the recent issues I had with my RDX but he took time to explain the issue and put my mind at peace. I would highly recommend the team Southview.

My unending thanks to Michael Dunlop and his service crew - Dillon

My unending thanks to Michael Dunlop and his service crew for a most pleasant and rewarding trip to the service department that finally saw me with a new rear window wiper blade. Most important note of this review - my Toyota 4Runner is 23 years old (2001) and I have been without a rear wiper blade since last summer as the only blades I could find (parts stores, Cdn Tire, Amazon, etc) were not the right attachment. Then imagine trying to unscrew a tiny screw that was welded with AGE to the arm. My wiper blade replacement had, at one point, 7 different service personnel trying to figure out how to get the screws out. The problem was eventually solved by replacing just the rubber on the wiper and it works just fine! Thanks guys, Dillon and I thank you.

Quickly for those that don’t like to read a long winded - dkepka29

Quickly for those that don’t like to read a long winded review. The customer service and general competence of the service department is beyond terrible. 0 out of 5 if could. After 2 years of going here we are done. If you want to be miserable and you want your car to not be in top shape. Then take it here. Otherwise STAY AWAY. Now the long winded review. This review is just about the service department, mechanics and customer service. I have no experience with sales. Also I want anyone reading this to think hard about if these reviews are legit. I strongly believe they’re fake. The 5 star ones anyway. Let me explain why. I spoke to 2 different managers a year or so apart. Both told me that the place is a bit of a mess and there are a lot of unhappy people. Then every time I spoke with a service rep they told me things aren’t great or just quit and I never saw them again. There should be a lot more 1 star reviews like this one. Anyway. Here is the review. Pleas note if I could give 0 I would. Too bad I can’t. First time we took out Hyundai Santa Fe in2 years or so ago we had little problems. We store our winter tires there and get regular oil changes. Then things slowly got bad. I would call to get tires swapped and oil change. The would forget tires or forget that I wanted an oil change. Simple mistake. I would tell them the bolts are on the seat. They call and ask where they are. Fine. We would bring our car in the evening before to try to be first so we can get our car back around noon. 3 kids and need a car. No matter when we dropped off. Morning at 8am? 90 days before? 😊 Doesn’t matter. Our car was looked at around noon-3pm almost every time. Many times we got calls around 3PM to tell us the status. Then calls stopped happening. WE would have to call to check the status. After that our sunroof stopped working. A lot of stuff stopped working but this isn’t a review of Hyundais quality. We have a warranty. I called to bring in the car. They took a look and said somethings wrong, looks like some type of arm or something for it. They will order it. Takes 2 weeks or so. Ok. Now this is around Christmas 2022. Our family got sick. Like all of us. So I call to reschedule for the new year a couple weeks later. No big deal. I 110% make sure to mention NOT to send the part back. The lady (no longer works there, shock!) said she will 150% make sure they don’t send it back and we won’t have to wait 1-2 weeks. You’ll never guess what happened. Anyways. After waiting 9 days for the part to come back they book us in. They change whatever out and the say its all good. It starts to snow in Calgary so can’t check the sunroof. Wait a couple days. Then finally check it. Doesn’t work at all. Worse the before. THEY LIED TO US. Good we checked and didn’t forget. Our warranty is up in May. It works worse then ever. We call. Talk to new manager. They apologize like usual. We get our rep Jay. He apologizes, not sure what happened or why they said it was fixed then it wasn’t. He will look into it and get the new part to finally get this solved. He will call me in 2-3 days. 1 week later. Finally I call. Jay says he is talking to Hyundai as they don’t want to warranty the part. Tells you a lot about Hyundai hey? A full warranty that only covers certain things. This is not our fault in anyway that the sunroof is broken. Bad workmanship. Jay says he will call me back in 2-3 days. 1 week later. I call to see what the status is. Jay quit. Shocker again. New lady has no idea what I’m talking about. She says someone will call me back in 2 days. 1 week later. I call and a new lady answers. She has no idea what I’m talking about. THAT’S IT. I’m done. This customer service COULD NOT BE WORSE. Just terrible. The management is also terrible as they do nothing but apologize. Apologizes are useless if you don’t fix things. We are never going back there again. Ever.

The service provided by Lethbridge Kia and Jennifer - Aldawnie

The service provided by Lethbridge Kia and Jennifer Horton was truly exceptional. While on a road trip from Edmonton to Montana, we made a pit stop in Lethbridge to refuel. Upon restarting the car, we were alerted to a low fluid warning. We immediately contacted Lethbridge Kia service, and despite it being 4 pm on a Friday, they promptly accommodated us. Within 30 minutes, they diagnosed and resolved the issue, ensuring we could continue our journey smoothly. The level of service and kindness extended to us was greatly appreciated. Thank you, Lethbridge Kia and Jennifer,for your outstanding assistance.

Brought vehicle in for repairs a few years back for a - Very poor service

Brought vehicle in for repairs a few years back for a spark plug change and when I got it back it was missing the engine cover and the filter box was broken. When I asked the manager at the time what he was going to do about it, he replied, " nothing". I left the dealership and never return again as I now do my own work and when it dies it will go to the dumpster. Do yourself a favor buy a Toyota. I was driving by in front of the dealership with my other vehicle while I called them to find out when they expected it to be ready, they told me it wouldn't take too long, that they had it in the garage snd were working on it. The vehicle was still in the parking lot as we were driving in front of the store. So just a lie.

Booking a service appointment experience is awesome. - dindo.quiambao

Booking a service appointment experience is awesome. Finding a spot of my preference time and day is easily granted. I am happy the way they communicate and they even gave me a call, reminding me of my upcoming appointment. I highly recommend their service and professionalism. Thumbs up!

JEEP BUYERS BEWARE: This dealership will deny the - spwatmough

JEEP BUYERS BEWARE: This dealership will deny the warranty you’re entitled to. I have bought brand new Jeeps for the last 21 years, and I will NOT be purchasing Jeep in the future. I would advise you to choose a vehicle brand that is NOT FIAT (Chrysler, Jeep, Dodge) to save you from the nightmare that the Jeep and other Fiat brands will cause you! They misdiagnosed my Jeep Gladiator problem, blaming it on pinion bearings that would not be covered by warranty due to modifications causing wear and tear on the part. I took it to a different mechanic shop, and they informed me that the pinion bearings are completely fine and not damaged at all. The true problem is the back side gears (a known and VERY common problem in Jeep Wranglers & Gladiators). Side gears would NOT be affected by the modifications, and, according to the owners manual: "Modifications do not void warranty unless they cause damage to the part needing replacement." It seems like quite the scam for the Jeep service department to be ‘misdiagnosing’ a problem not covered by warranty, and not reporting/admitting the true problem, which would be covered by warranty. They are also the only major car dealership in Canada to withdraw from CAMVAP, which is a company that helps mitigate warranty issues. Steer clear of the Jeep and Fiat brands if you want to save yourself stress when it comes time to collect on warranty!!

Nicholle as always, is professional, friendly, attentive - Tjpenic

Nicholle as always, is professional, friendly, attentive to detail and willing to go that extra mile to ensure you are fully satisfied with your experience at the dealership and new vehicle…highly recommended!!!

Worst experience ever. - Tony Jones

Worst experience ever. I have owned over 25 cars and trucks from several dealerships over the last 35 years. I must admit that Northland KIA is by far the worst service department to deal with. My 2016 KIA Sorento like many others started using about 2 litres of oil every 1200-1500 km, at first they acted like it was an isolated case, they made me go through 2 oil consumption test each were over $350 each. The second one was done because the first one was screwed up but I got to pay for both. After waiting three months for results I went in to talk to the service Manager, Shane, he opened a work order right away and told me not to deal with anyone but Crystal. They made me provide all of my maintenance records, apparently the KIA dealerships do not link together, I was told to stand by and wait for an answer from the extended warranty, that was last November, I went to inquire in January but was told to just wait for them to call me. It has now been over 9 months, no calls or updates but they still call me to go in for preventative maintenance. They also had my car in 4 times for an intermittent cruise control, it was never fixed. The last time it was in, they called me to let me know that my car was ready but had to go through the car washh. I got there 30 min latewr and still had to wait another 60 min for my car. All in all very bad experience Please review all of the engine failure groups on Facebook before buying a KIA.

Serviced my vehicle here through Gene Young. - Vin Cent

Serviced my vehicle here through Gene Young. I also recommend him to my family members. Good guy personality. I would highly recommend him to everyone else for services.

I had to think long and hard about this revue I don't - Claude

I had to think long and hard about this revue I don't like to leave negative revues but feel I need to let people know about Canyon Creek Toyota. I made an appointment to bring my 2022 Toyota Camry hybrid for a slight miss on cold start up, the miss disappeared after about 1 minute after the engine has been running. I drove the car for 2 weeks about 800 kilometres with no issues just that miss at start up. I brought the car in the day before May 29 2024 for the appointment so the tech would have the car first thing in the morning to see exactly what I was experiencing. I was told when I seen the service writer (Philip) Toyota may not approve warranty for diagnosis because I do my own servicing, I said I had kept records but I did give the authorization for the diagnosis. In the morning I got a call from the service writer letting me know number 2 cylinder had a miss fire due to fuel and I was asked if I wanted to clean the spark plugs or if I want new ones. To replace the spark plugs would cost about $200 installed, I asked how long the spark plugs should last and I was told they were only half way though there expected life. I said to clean them and that is what they did and then the tech went for a road test. In his words ( the vehicle would shutter aggressively under light load ) They suspect fuel is bad, they said they would need to do more diagnosis to confirm and I would need to pay for it, I said no and I would pick up the car. I picked up the car and when I drove away the car was in electric mode but when I was on the roar the engine started and it had a vary aggressive shutter that it did not have when I bought it in I drove it home. When I got home after driving 15 to 20 kilometres I opened the hood and removed the engine cover and found 2 coils not connected, I connected coils 1 and 2 and started the car and it is back to normal. No more shutter just a slight miss on cold start up. The service department charged me $194 and did nothing except made the car run vary bad after they worked on it. After driving the car home I now have an engine light on because of the raw fuel going in the catalytic converter. I do not want to go back because I don't trust that dealer. I don't believe me servicing my car had anything to do with the problem and I don't understand why I had to pay for the diagnosis. I have never had a problem with fuel before, I get my fuel from Costco, there is no way it could be old gas. I like the car and Toyota brand but feel like I can't go back to this dealer

Been coming here since 2005, worst service I have ever - Evansbridgeconsulting

Been coming here since 2005, worst service I have ever received recently. Have lost total faith in them. Won't ever be returning, ended up taking twice as long for a part that in the end never arrived, and cost me a extra week of vehicle rental. Terrible.

Fabulous place,had trouble with my Camry,hard plastic on... - Bunny

Fabulous place,had trouble with my Camry,hard plastic on bottom of car fell down on highway,phone Friday evening,they got me in the next day,Jonathan in service department was absolutely wonderful and helpful . Thanks so much! Bonnie D. From Sherwood Park

Bought the car with winter tires. - Nash

Bought the car with winter tires. Winter tires were not installed and I had to come back. Expect overnight service because they won't be able to do 2 hours of work in a 6 hour window. Front tires inflated to over 55PSI. Have recurring issue with radio, the answer has always been to update the software, which has not worked. Same mistake over and over.

So i bought a new 2017 hyundai accent and the service or - ywolverine556

So i bought a new 2017 hyundai accent and the service or sales department was great, becuase they wanted my bussines, after i brought my vehicle in for services that was a whole other story, everytime i brought it in they tried to get money out of me, i said no its under warranty, oh but theres diagnostics that we need to perform so sign here pls, and again i said no its under warranty, so any ways like i said they were constantly trying to make money from every visit, i had an issue with my drivers side power window switch, it was broken and you could feel this in the switch, so i called and told them and booked it in, and again they said there may be diagnostic charges on this, lmao and again i said no it should be under warranty, well they gave me a big speal how they need to verify this, and i said i understand that but there wont be, all you have to do is take 2 seconds and feel the switch and try to operate the power window, you will know its broken and its not working properly. and so i asked them if they had the part in stock and they of course said no, so i asked if they could order it to save time for both of us, and they said they dont operate like that and they needed to diagnose it first, so i said listen ive been a mechanic for 25 years, pls order the part, and they refused, so anyway they said they needed to book the car in for half the day, lmfao again, so i said ok. so when the day came to look at the vehicle i got them to drop me off by courtesy vehicle, and within an hour they called me back and said you can come and get your vehicle and we willl book you in once we get the part, so i said see now im having to make another appoinment for something that could of been diagnsoed and fixed in under an hour, typical steelership practice. so when i came to pick up my vehicle and i asked so how did you diagnose it, did you do a resistance check or voltage drop or pull the switch out to inspect for corrosion? and he said no i just pushed on the switch, this was my reaction hahaha so i said i could of waited here and you could of done that in 2 seconds but instead you made me go home and come back and make another appoinment, i said wow! so anyway we made another appoinment to get it fixed and i was out of the vehile for another half day. and the sad part is due to the crappy sevice and attitude i get every time i deal with these hyundai dealers, i refused to buy another vehicle from them again and issue after issue after issue, i have another review i wrote on here about the country hills hyundai dealer, regarding oil changes, and the nightmares i experienced from them, i made sure that the sales team knew that there xxxxty service department cost them another new vehicle sale, and i bought a toyota instead. i highely recomend people go with toyota or honda for future new or used vehicle purchases. After you buy a vehicle the service you get is just as if not more important then the service you get during the buying process, this is where you determine what kind of dealership you have just sank your hard earned money into. what these dealer ships dont seem to understand is that by providing great service beyond the purchase can sometimes determine if they will recieve your bussiness for life! it goes beyond one vehicle sale! and word of mouth is very important i realize they cant make everyone happy, but the customers that keep coming back are there bread and water, so we should be treated decently. PERIOD!!!!

I call to make an appointment they got me in within the - Nathan

I call to make an appointment they got me in within the next 2 days and had my car back within the next day for a timing cover reseal that they were able to cover under warranty. fast but efficient services performed and professional and nice staff to deal with. Thanks Honda.

My two vehicles are serviced at Country Hills Toyota. - faamir1969

My two vehicles are serviced at Country Hills Toyota. Three times in a row, when I pick up my vehicle after regular maintenance services, it comes back with a new problem that never existed. Even this week, this has happened. When I mentioned it to the service manager, he offered to get my vehicle inspected for a charge. When I refused to pay as that problem was not there when I dropped my vehicle for service, he simply refused to get it inspected free of charge despite the fact that I have been a customer for more than a decade. It sounded to me he did not care at all. I am not going back to this dealership and will take my business elsewhere.

Super disappointed with Leduc Hyundai. - brody

Super disappointed with Leduc Hyundai. I took my vehicle there for a service at 9 am and left it there all day. I heard nothing and at the end of the day I went to go pick up my vehicle they stated they did not get to it but we could try again the following week. The male I spoke with did not seem to care they wasted my day. I went to Leduc Chrysler after and they were the complete opposite, I suggest to go to Leduc Chrysler.

I have my GM detailed there twice. - cmercier008

I have my GM detailed there twice. Carter Cadillac no longer does this for their customers. South Pointe Toyota have done a consistently great job. My car looks awesome and the people are great!

Great Service! - mikeandelaine14

Great Service!!! Thank you Andy Lawrence In Parts!! thanks again for fixing my mistake will shop here again

Bucars sent our Motorhome here under warranty for a fuel - merlin

Bucars sent our Motorhome here under warranty for a fuel leak on the gas tank and engine error code on the date booked. One week and they have not even looked at it. Why book a vehicle in for a specific date when they are not going to look at it. We are held hostage with a vehicle we cannot use while it sits there until they decide that they might look at it.

Chose this dealership for service due to its proximity to - superjay72

Chose this dealership for service due to its proximity to my address tho I didn’t buy my jeep there. I brought in my car to fix the battery that wasn’t charging and for transmission fluid leakage. They said to have fixed both but when I returned for an oil change after few months they said the transmission fluid was still leaking. So I don’t know what happened with the first so called fix. They said they will need the car at least for a half day the following week and that I will receive a call. The week has passed and I have not receive a call, text or email. I called the service department and got connected to the person dealing with my car but did not pick up the phone. I left a message but did not receive a call back. I called two more times and on the last one I asked if the person named “Sally” was working and was told yes but again was not picking up the phone nor called back after I left a message. I’m feeling so disappointed with this dealership. So unprofessional of the person dealing with my vehicle. I have now considered looking for a different dealership to service my vehicle even from a greater distance. I am so displeased and am discouraging other customers to use their service department.

Excellent service! Dependable and respectful service... - Renee

Excellent service! Dependable and respectful service department. After having a very negative and frustrating experience at Schwab in Leduc it was recommended to us to take our truck to Adams. Best decision we made was to see Dean in Adams service department. Dean went beyond our expectations and was able to resolve all the issues we were having with the truck. He went the extra mile to ensure that we were satisfied and happy customers. Dean and his staff understand and respect the term “customer service” and they actually work to ensure customers satisfaction because they want the repeat business. I would highly recommend the service department at Adams because they stand behind their product and work.

I just wanted to give Dione and the team 2 thumbs up ! - barbi4869

I just wanted to give Dione and the team 2 thumbs up ! I had to bring in both vehicles recently on different occasions and the service, knowledge and the quickness of getting my vehicles back was amazing! I felt they went over and beyond what I had asked them to do. Won’t go anywhere else! Thank you again!