Customer # 149274
I was at the dealership on 2019 Mar 23 for a service appointment. Weather was foggy and I live around 23 km away from the dealership. I wanted to wait at the waiting area due to the fog. Service Adviser insisted me to go home due to the wait times for the vehicles before me. I did write my SW Edmonton address on the address board. Driver Wendy approached me, as I sat with her in her vehicle and told her I live in SW Edmonton, she started to panic. She thought I live in Sherwood Park that's why she picked me. She called another driver and dropped me back at the dealership. Another driver approached me and stated it will be difficult to be picked up on time due to the shortage of drivers, weather etc. I spoke to the Service Adviser again and told him that I would prefer to wait here instead going home. Initially, Service Adviser stated there will be couple of hours wait and then stated vehicle could be ready in an hour. I waited in the waiting area. The elderly gentleman, second driver complained to me that every Saturday is always busy, we are only two drivers, we have told the management to have one more driver etc. Being a customer I did not need to know that.
Now I come to my main concern, My vehicle was detailed around two weeks before. Outside of the vehicle was not clean but inside was clean when I brought the vehicle to the dealership. Except me, sitting at the driver side no one else entered my vehicle since the detailing was done.
When I returned home, I was removing some stuff from the back seat, I noticed shoes marks on the rear seat and the shoes marks behind the driver's seat, not only that some dirt was noticed on my vest that I left on the back seat and on my name badge too. The shoe size seemed small and it appeared it was a short worker from the dealership who did that.
That is my major concern the staff not only made my vehicle, my clothes dirty, I have doubts what type of work these people have performed on my vehicle that has around 10000 km on it.
I could expect that type of service from a corner workshop but not from a dealership and I have never received that type of service at any dealership workshop.
I submitted the above message to Sherwood Park Toyota website contact us page also I sent the same message to Blake, sales guy who sold me the vehicle from the dealership.
Not to my surprise, no-one bothered to respond back to me.
On 2019 Mar 28, I called the dealership and spoke to a female manager (forgot to get her name). I raised my concerns and only solution found was that she will talk to the service technicians.
I already have a negative review on Google reviews about my previous experience at the dealership. I could not manage to post another review unless I could edit the first one. One manager wrote a cover reply to my Google review but did not bother to contact me as they have my contact information.