Rally Subaru

A few months ago I visited both Subaru dealers in the city interested in a 2024 WRX Sport-Tech and decided to deal with Rally Subaru. What a huge mistake. They use their 'friendliness' to lure in custome city interested in a 2024 WRX Sport-Tech and decided to deal with Rally Subaru. What a huge mistake. They use their 'friendliness' to lure in customers, but once you sit down to negotiate final price, well forget it there is zero negotiating and that is when they start to play all the pressure tactics to get you to sign. Like "we just received a call customer interested in the same vehicle", or "supply chain issues have added to final costs". All xx moves. In fact they add "Dealer Value-added" packages that are mandatory, such as a package called "Safe and Secure", it includes tire puncture warranty and lost Fob replacement. This package added $1000 to the final cost. They try to say a fob cost $600 to replace, I can buy one on Amazon for $100. Another package that is mandatory is 3M Paint protection another $1000 way over priced for what they do. What was frustrating is that Subaru Canada lists this vehicle price including PDI, Doc fee, tire/air tax at $44615. We had to add Block heater for another $700, so total BASE price should have been $45315, but on the invoice they list base at $46896, what's the extras? So on the invoice is even more extras, they list a separate specific DOC fee and Tire/air tax again which is already included in the manufacture selling price. What should have cost all-in at $48000 they wanted $52313 which is about $4000 more in added Dealer profit. What was very offensive is an hour after I declined the offer they call me and said ok we can discount the doc fee, lol. What happened to the other guy right behind me waiting for it? Needless to say I checked other Alberta dealers and ALL of them were willing to sell at MSRP. I went Back to Subaru City and got a great deal, negotiated a discount and final price was $5000 less then what Rally wanted for exactly the same vehicle and added option. More

Looking at Subaru ads from rally Subaru and found the prices lower than expected,Tristen contacted me through text and phone calls. Although we didn’t purchase a vehicle l found him to be very helpful an prices lower than expected,Tristen contacted me through text and phone calls. Although we didn’t purchase a vehicle l found him to be very helpful and responsive. More

This is a follow-up on my recent post describing some questionable service from an Rally Subaru, Edmonton. I received a fair amount of feedback to my original post that I had been scammed. Given the questionable service from an Rally Subaru, Edmonton. I received a fair amount of feedback to my original post that I had been scammed. Given the dealership contacted me, apologized and refunded the cost of the belly pan bolt replacement, I cannot say I was scammed but given my complaint was accepted so readily I do now wonder why I was charged in the first place. My first rate a dealer review indicated my initial e-mail complaint was ignored . I receive DMARC mail delivery status reports from all the major e-mail providers, and I did receive one from outlook indicating my mail was accepted. When the service manager contacted me she advised that e-mail address was no longer used. If an email address is no longer used it should not be publicly available. The Rally Subaru service manager was responding to the review I had posted on rate a dealer.ca not my email. She said if my email had been read they would have taken action. It is commendable they acknowledged fault and made recompense but it does raise the question why I had to pay for the service in the first place and only when I complained was action taken. Almost seems like they intended to take advantage of me if they could. Not really a scam but not really behaviour with integrity either. They did offer me a free oil change for my next service, however, given this experience and my unanswered question why this happened, I am not sure if I will take them up on that offer. More

Good day, I am very disappointed with my oil change on Dec 11th On arrival I was advised the service would take 1 hour and 15 minutes, however it took 3 hours. This however, is not my complaint, on Dec 11th On arrival I was advised the service would take 1 hour and 15 minutes, however it took 3 hours. This however, is not my complaint, I understand unavoidable circumstances can extend a service call. However, in this case, based on the facts as they were conveyed to me this was totally avoidable. After 1 hour and 25 minutes I received a text advising the oil change was completed and an inspection report showing this was attached to the text but also the engine belly pan bolts were broken during removal and I was requested to authorize the additional work. I was in the waiting area just steps from my service advisor but surprisingly she only sent me a text. Before approving the additional work of about $200 with tax and service charges I asked the advisor why I was just being advised now of the broken bolts. She said the there was an oil spill during the change, which although finished (removing the belly pan is not required to do the change)they decided to remove the belly pan to clean up so there would not be a smell of burning oil . At this point my options seemed limited so I approved the service. I suspect the belly pan has never been removed since I purchased the vehicle. - I ask myself, why do I need to pay for a mistake made by the service technician (spilling oil)? - Why were 2 bolts broken? After the first could not penetrating oil have been used to remove the second. Why was I not given the choice to have just the one broken bolt fixed and live with a burning oil smell for a brief period? I lost 1.5 hours of my own time together with about $200 extra cost, the explanation was poor and I had to seek out more details myself and obviously I still have questions. I am really puzzled why I have to cover the cost of a technicians error. I do not have any expectations of actions on your part but wanted to make you aware of the situation as you had requested. I plan to submit Google, yelp reviews as well as post on my blog at musings.kerrzone.com. I will respond to Subaru satisfaction survey accordingly if I get a request. I plan to seek a new service provider for maintenance although I have been a customer since 2009 this incident is really unacceptable to me.  More

Terrible sales experience. They require you to purchase their accessories and their "Safe & Secure" insurance, which is a waste of money but assuredly generates a lot of dealer They require you to purchase their accessories and their "Safe & Secure" insurance, which is a waste of money but assuredly generates a lot of dealer profit. I was dealing with Tristen Milne and asked for his manager's contact info. Then I was contacted via email by Justin Lupi but he signed the emails as Tristen Milne (strange). After this experience and seeing all the similar negative reviews on this site, I decide to look at Mazda instead. More

Thank you Scott and Douglas for the excellent service in helping us with our recent vehicle purchase. Both of you made the transaction so easy. Well done! helping us with our recent vehicle purchase. Both of you made the transaction so easy. Well done! More

I was very happy with the service I got last Monday as I had an oil leak to fix plus a brake flush including the reservoir and rear brake pads and rotors put in and extended warranty paid for over half of had an oil leak to fix plus a brake flush including the reservoir and rear brake pads and rotors put in and extended warranty paid for over half of the bill and I was told the car would be in the shop for 3 days but it was done in one day so was very impressed with the prompt service. Would definitely recommend you to other customers More

Most useless service. A completely incompetent manager who is not ready to help. Why Subaru keeps these people is a wonder A completely incompetent manager who is not ready to help. Why Subaru keeps these people is a wonder More