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South Pointe Toyota - Service Centre

3.2

83 Lifetime Service Reviews

11500 35 St SE #7000, Calgary, Alberta T2Z 3W4

83 Reviews of South Pointe Toyota - Service Centre

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February 25, 2020

"they say something and do something "

- arorajk

southpoint toyata and country hill toyata is same owner i buy vehicle from southpoint toyata that time our sales reprasentive is craig taylor he says to me oil and filter change free for 3 years when i go to change for oil filter they ask me the money i recommed dont go to sales person craig taylor he never explain true

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Recommend Dealer
No
Employees Worked With
Feb 27, 2020 -

South Pointe Toyota responded

Hi Arorajk, Craig has forwarded you the appropriate documents to clarify your concern. If you still have questions, feel free to give us a call at 403-567-8888. Thank you

September 20, 2019

"Been with Southpointe for about 10 years now"

- Chumly

No issues here on the service side. They are pretty friendly, accommodating and helpful to me. Have had a Scion, Rav and Tacoma and no issues. They do send me reminders, the shuttle is pretty good and they have Starbucks in the waiting area. I'd recommend them.

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Yes
Employees Worked With
June 14, 2019

"Windshield Replacement"

- Doug

I was booked for a new windshield for my Highlander at 10 AM yesterday and it was suggested about 4 hours would be needed. At 10 we left the vehicle and we were shuttled to the mall to kill some time. At 1:50 we were picked up and the vehicle was ready at 2 as planned. The staff were knowledgeable, friendly and courteous. The job was done on time and at the price quoted. I now feel confident that I have the proper windshield for my vehicle and that the cameras are aligned as they should be for the technology that is incorporated into the new vehicle. Hopefully I don't need another windshield but I do know where to go.

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Yes
Employees Worked With
Ashlee
January 29, 2019

"Horrific Service and Unethical Behaviour"

- Luka

I had purchased a brand new vehicle at South Pointe Toyota in 2015 and receive free oil changes for the life of the vehicle. I normally take my vehicle to another Toyota dealership for all of my service and oil changes. A few weeks ago I decided to have my routine oil change done at South Pointe as it was more convenient. The service clerk told me that I needed $585 worth of "other" service if I wanted the free oil change. I could not just get the free oil change. I refused and the very next day went back to the other Toyota dealership I had been dealing with. They gladly changed my oil at no charge and told me that I had no other maintenance that needed to be done at this time. South Pointe Toyota should be ashamed! They are scam artists to say the very least. I have passed this story along to as many people as I can in the hopes that others will not be scammed by this organization. Completely unethical!!!

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Recommend Dealer
No
Employees Worked With
Female Service Clerk
November 19, 2018

"Crooks taking advantage of customer problem "

- Lease change

I am Toyata customer and I had this recent experience with them where I had to transfer my lease to personal name as company is closed and by the time I realised that it had to get transferred before registration renewal it was only two days left. I approached to a finance person (Dean) and he agreed to do it and told me there is $ 420/ charge and I agreed. When I went to office Dean was not in office so I talked to a person who was there, his name is Ronan and explained him my situation, realizing that I was in urgent need he increase the fee and now told me fee will be $525/-. I decided to wait for Dean and when he came to office he made all paper work showing fee of $420/- and asked me to get relevant papers. When I came back with papers he told me since I have talked to Ronan and Ronan is his boss he will have to charge the fee he says. Now he charged me the fee of $710/- including gst. Is this not a loot. Now I realised the toyota credit has charged another $420/- to my account. So they charged total of $1150/- for no reason. I had same lease as before, I am honoring the lease even though the company is closed and then these xxxxx do this kind of treatment with customers. I am not going to buy toyota in my life again. They are such a disgrace for customer service. And letting them know of your problem makes it even worse. I am looking for advise as to how to get my $720/- back, which I paid extra.

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Recommend Dealer
No
Employees Worked With
Ronan
November 01, 2018

"Have not had my winter tires - twice!"

- Girl

They have not had my winter tires for scheduled appointments - twice! Also, their online appointment system is awful. I changed my appointment and the dealership did not know.

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No
Employees Worked With
Dee
August 20, 2018

"Worse service ever get from this dealer"

- Amy

Booked an appointment for 9 am service , was told will take 2 hours , called back at 12;30, is not ready , called back at 1, told us need another hour and half to get it done . Basically the car was not even in the shop yet . My husband was furious about it , when he told the service advisor Melissa we need to go a wedding at 3, her respond was “ you never tell me about it “ and no apologize, no sorry , it’s like is our fault that the car didn’t get done in 2 hours . Attitude from the new service advisor sucks . Dealing with this dealer since they open , use to be excellent service , but the last 2 times dealing with Melissa , has nothing good to say about her . She has absolutely no customer service skills .

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Recommend Dealer
No
Employees Worked With
Luke
July 16, 2018

"Awesome Service!"

- LW123

Professional, expedient and polite service. Great communication, as well. Treated like a VIP from beginning to end. Melissa Maslak was so helpful, and saved me money on my service!

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Recommend Dealer
Yes
Employees Worked With
Melissa Maslak
June 14, 2018

"Amazing Service"

- dunc123

Everyone that I have dealt with at Southpointe has ALWAYS given me the best service that I have ever received at any dealership. This is my first Toyota product and I will be coming back!!!

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Yes
Employees Worked With
Other Employees : Joe S. , Rogan Scott
June 13, 2018

"Great service every time I bring in my vehicle "

- Gloveguy

Great service every time I bring in my vehicle from Oliver to the shuttle driver, better service than from the dealer I originally bought it from

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Recommend Dealer
Yes
Employees Worked With
Oliver
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