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South Pointe Toyota - Service Centre

Calgary, AB

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85 Reviews

85 Reviews of South Pointe Toyota - Service Centre

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August 13, 2022

Poor service department, low standard of work, declines in customer service - used them for 9 years but recently car had issues not only wasn’t able to provide definitive diagnosis, didn’t have parts, did More

by YouKnowWho
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Deepika “Dee” Williams, Michael Servos
Aug 15, 2022 -

South Pointe Toyota responded

It's disappointing that our services have fallen short of our high standards and have let you down. I want to apologize for the negative interactions you had with our team, for any misdiagnosis with your vehicle, and for not having the required parts for your repair. We care about our customers and their feedback, so if you were open to discussing this further, I would like the chance to regain your trust and rectify these matters. Please reach out when you can. Thank you, Brian Schmidt - General Manager - (403) 567-8888

Aug 15, 2022 -

YouKnowWho responded

Brian, you have already been forwarded this case previously and have not replied then. Unsure of what you wish to accomplish by addressing it here (but not actually addressing it previously?)

Aug 15, 2022 -

South Pointe Toyota responded

Unfortunately, Toyota parts are in very short supply, and we try to stock and order as much as we are allowed, but we understand your frustrations. I would like to better address this with you but will not be able to contact you with the username you have provided here. Please reach out to me directly, and we can discuss this together. Thank you, Brian Schmidt - General Manager - (403) 567-8888

Aug 15, 2022 -

YouKnowWho responded

I have already tried arbitration directly with you guys, non-anonymously, prior to this review, as you know, when you received a copy of the full interaction. Despite already going to management level, the arbitration failed to yield any meaningful progress in the initial concerns, and ironically, through management’s response, it further confirmed the lack of professionalism/standards. As such, as you know, I have moved on and found a respectful and satisfactory solution elsewhere.

August 25, 2021

South pointe toyota is the worse dealership in calgary, there Manger is so rude and loud, their service department lied to me and charged for checking my AC promising that I will be refunded if no leaks fo More

by omhamza2003
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
DEE
February 25, 2020

they say something and do something southpoint toyata and country hill toyata is same owner i buy vehicle from southpoint toyata that time our sales reprasentive is craig taylor he says More

by arorajk
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Trent Phalen
Feb 27, 2020 -

South Pointe Toyota responded

Hi Arorajk, Craig has forwarded you the appropriate documents to clarify your concern. If you still have questions, feel free to give us a call at 403-567-8888. Thank you

September 20, 2019

Been with Southpointe for about 10 years now No issues here on the service side. They are pretty friendly, accommodating and helpful to me. Have had a Scion, Rav and Tacoma and no issues. They More

by Chumly
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Trent Phalen
June 14, 2019

Windshield Replacement I was booked for a new windshield for my Highlander at 10 AM yesterday and it was suggested about 4 hours would be needed. At 10 we left the vehicle More

by Doug
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ashlee
January 29, 2019

Horrific Service and Unethical Behaviour I had purchased a brand new vehicle at South Pointe Toyota in 2015 and receive free oil changes for the life of the vehicle. I normally take my vehic More

by Luka
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Female Service Clerk
November 19, 2018

Crooks taking advantage of customer problem I am Toyata customer and I had this recent experience with them where I had to transfer my lease to personal name as company is closed and by the time More

by Lease change
Customer Service
Quality of Work
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Ronan
November 01, 2018

Have not had my winter tires - twice! They have not had my winter tires for scheduled appointments - twice! Also, their online appointment system is awful. I changed my appointment and t More

by Girl
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Dee
August 20, 2018

Worse service ever get from this dealer Booked an appointment for 9 am service , was told will take 2 hours , called back at 12;30, is not ready , called back at 1, told us need another hou More

by Amy
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Luke
July 16, 2018

Awesome Service! Professional, expedient and polite service. Great communication, as well. Treated like a VIP from beginning to end. Melissa Maslak was so helpful, and More

by LW123
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Melissa Maslak
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