511 Alberta SRT Service Centres

A tail signal light bulb on my truck went. - annkana

A tail signal light bulb on my truck went. I called two service shops closest to my residence, got outrageous estimates. Next day, I happened to be in Spruce Grove, checked with Parkland Dodge Chrysler Jeep service. The bulb price they quoted was 1/4, and the labor about half of the previous two service shops. The care and courtesy of the staff was absolutely over the top. Thank you wholeheartedly, Scott and Bonnie!

Service department went above and beyond for me today! - Trevor

Service department went above and beyond for me today! Very responsive to an unusual and urgent situation, and road-tested the car to understand the problem

Great to deal with until you have an issue, then watch - Terry

Great to deal with until you have an issue, then watch out. Recently we dropped off our vehicle for servicing, and when we picked it up there was a large dent on the passenger door. They would NOT assume any responsibility, and the service gal we dealt with was rude!!! Ended up coming out of our pocket to fix the damage. We will NEVER be using this dealership again!!!!! Our daughter was going to purchase an outback from them, but not anymore. She has gone elsewhere.

I have always been impressed with the service and people - BGB

I have always been impressed with the service and people at Edmonton BMW! Love the coffee machine and the waiting area as well, but it is a dangerous place to walk through! HAAHAA! Love BMW!

have been dealing with an issue with team ford for a few - danpagnucco

have been dealing with an issue with team ford for a few months now and don't know what else to do to get some service and some answers. I had my truck originally in to waterloo ford through my body shop for an accident to the driver's side front wheel area and components over a year ago. I got the truck back but the work was done wrong and there was a problem and I had to take it back to be fixed 6 months after the work was completed. I didn't know at the time the problem was the area that was done earlier so I took it to my closest ford dealership at TEAM ford who i have had do other work for me on my f150 inthe past. The work was completed but not done correctly when I picked it up and had to drive back immediately to find out the tech didn't tighted the brake caliper and it was falling off as I drove home. This was corrected and I paid the amount for the work. Once home I realized this was the same work that was done by waterloo 6 months earlier. I contacted Leonard at TEAM ford about this and asked that they warranty the work so I am repaid for work that was not my responsibility. This was two months ago. I am getting the run around. I contacted Leonard again recently and he was happy to tell me I am getting a cheque soon for half of what I paid to have the work fixed. This is totally unacceptable as none of this is my responsibility. I have been in contact with the body shop and waterloo ford service manager who say that this should be covered by warranty and I should not be responsible for any of the payment as this is work that should have a 2 year warranty. Leonard even told me that when I went to pick up the truck the first time. I asked Leonard why I should be responsible to pay any of this and all I got was crickets. He told me to contact Waterloo and they should be warrantying it. Unfortunately for TEAM ford the tech who did the repairs put down the work on the invoice for the wrong side of the truck and this may be an issue for TEAM ford to put the warranty in. I spoke with the service manager there at Waterloo - Grant who let me know that if it was their work they would warranty it and i would get all my money back. I never got any calls back from TEAM ford until i had to contact them firsts. Even after I have left messages over the past two days I have heard nothing. Now I have to resort to this to try to get a fair treatment and get my money back for something I have no control over. I would not recommend their service department to anyone. They do not provide customer care as they state in their website.

All my Thanks from my heart to Suzie in detailing to - Sgrab1950

All my Thanks from my heart to Suzie in detailing to Ashley and the office staff and dealership manager, for the wonderful caring and thoughfulness you gave me in returning a beautiful looking truck after vandals bombarded it with who knows what. There are companies who treat seniors with respect and dignity are yours was amazing. Thank you, 🙏

Lucy was fantastic, very knowledgeable and professional! - maryloujohnston1966

Lucy was fantastic, very knowledgeable and professional! Was able to answer all my questions and get the products and service I required! Fast and efficient! Thank you so much Lucy!

I wanted to let everyone know about the great work that - tej.cheema

I wanted to let everyone know about the great work that the service department is doing. I recently had problems with the Ram Truck. Jim in service was absolutely top notch in dealing with the problem, he took the time to explain the procedure on a day where the department was swamped and he was dealing everything by himself. He is an asset to the organization and his customer service skills are above and beyond you would normally expect. Thanks Jim

Truck broke down in Red Deer today and one of the service - Sorensonyvonne8

Truck broke down in Red Deer today and one of the service mechanics came and met with us on road to make sure truck was safe enough to drive to the dealership to get fixed. They made room to get my truck in right away so we could get back home. Dealt with a lot of dealerships in my time and this dealership beats them all hands down. Would recommend this dealerships service department to get all your vehicle service needs. I live in Edmonton and from here on in I will be taking my truck back to Go Dodge for all future services on my truck. It will definitely be worth the drive.

Great service! - Cl

Great service! Checked in after a few days to see if everything was working fine!

I can't warn you enough: DO NOT BUY a vehicle from this - gregarnold_78

I can't warn you enough: DO NOT BUY a vehicle from this dealership. I purchased a 2021 Jeep Grand Cherokee L from this dealership. This SUV a LEMON!!!! I have tried to get them to help me fix this car under warranty. The electrical system has a parasitic draw on it. I have asked for the dealership to try and find and resolve the problem and CAPITAL JEEP REFUSES. I have taken it to another dealership and they recommended a batter maintainer. I asked this dealership to install the battery maintainer and they couldn't even do this properly. I even purchased a battery maintainer for the dealership. I have complained to the dealership and Chrysler Canada and both just ignore me. They don't care that this car regularly doesn't start and has had to have the computer replaced when it failed due to being boosted regularly. The car had to be drug out of my driveway because it completely locked up. This problem isn't a weather or battery issue. It didn't start the other day when it was 30 Deg C. No matter what I say or ask for it is always met with resistance and probably the worst workmanship on planet earth. I live a long way from this dealership and paid almost $80000 for this lemon with a dealership and manufacturer that won't do the warranty work. I'm very disappointed with myself for doing business with this organization. Do yourself a favor and STAY AWAY FROM CAPITAL JEEP. They are only comparable to Legacy Dodge in Fort McMurray. Stay away!!!! The only resolution offered was to buy another new vehicle from Capital Jeep. I'm never going to buy another piece of junk from Stellantis as long as I live! I suggest you don't either.

Service was horrible, communication was a joke, Service - Lyle Moorehead

Service was horrible, communication was a joke, Service rep (Gary Hunt) was not helpfull And did not communicate and was very hard to contact, And too too it off they lost my car at one of there sister dealerships, My advice is run from these guys .

Josh handled my seasonal tire changeover promptly with - gorsch11

Josh handled my seasonal tire changeover promptly with professionalism. I would highly recommend Heninger Toyota service to anyone.

Excellent service from 2009 to present. - JMOLNAR

Excellent service from 2009 to present. Vehicle maintenance serviced only at High River Toyota since 2009.

Southtown solved my issue. - wendygraden

Southtown solved my issue. They did so quickly and beyond expectations concerning a faulty battery. Found the invoice and provided a full refund. Thank you, well done. My faith is restored

While the sales dept was very helpful, the service dept - 3Dlabs

While the sales dept was very helpful, the service dept is equally terrible. The dealership always intendeds to keep the car overnight and is never willing to provide a loaner. Last time left the truck to address 3 issues not one was taken care of, while they had it in the shop for full day

LiriHAMZA is my service advisor AMAZING AMAZING - Adam

LiriHAMZA is my service advisor AMAZING AMAZING AMAZING If 10 star review is an option she would be the first to deserve it FINALLY I WALK INTO A DEALERSHIP SHIP AND I GET WELCOMED BY A SERVICE ADVISOR THAT IS DOING THE JOB AS IT SHOULD BE DONE I have owned most makes of vehicles and had worst experience of service adviser But Liri is one of of a kind she should be hired to train personnel how to deal with clients She walked me step by step to every small detail of my service This is once in a lifetime experience Would recommend it at all times Thank you again and again

Positive and knowledgeable staff. - sherrys29

Positive and knowledgeable staff. Timely repair of my vehicle. I would recommend them to anyone.

DO NOT BUY AN INFINITI AT ROYAL OAK GARBAGE SERVICE - Amber Price

DO NOT BUY AN INFINITI AT ROYAL OAK GARBAGE SERVICE GARBAGE VEHICLES WORST CUSTOMER SERVICE I HAVE EVER HAD. I bought my 2022 brand new off the showroom floor. Two months in my paint is flaking off. Went through 3 different service managers but they kept leaving and I would be assigned another. They would not cover the paint flaking off. Fast forward to my next service date. My QX55 says malfunction for shifting, parking, low tire. Turns out it was the battery ITS LESS THAN A YEAR OLD. I am then told they need to replace all fluids it was just in 4 months ago!! $1062.82 is the final bill xxx I go to pick it up and I forgot my wallet but I had Apple Pay so wanted to break up the payment. I was told NO I had to drive all the way back home to get my card as they would not do more than $500. Company policy as it turns out!! The worst customer service ever they even charged me for the battery disposal for a car less than a year old and washer fluid which I did not want. The Labour section was a joke and if they are paying someone $169.00 an hour it should not take 3 hours for oil and filter.

I brought my 2010 Santa Fe to have a peace of mind - Novei Lovendino

I brought my 2010 Santa Fe to have a peace of mind inspection when I got a court order to get my vehicle back from my Ex narcissist partner. They gave me the quotation for the service more than the value of my car that my ex used to fight it against me when came back to court. When I got my vehicle from the service after they did the partial service, the park was park for a while the December when I tried to use the vehicle, it does not run and the coolant was totally drained. I am not sure if I got fooled again 2nd time of the dealership. I called back when I returned from vacation then the lady who talked to me is totally rude and not so help full, sounds like trying to argue without any effort to resolve the issues. No one return back to me to offer a resolution that they caused to me. It is in deed pain in the xxx. I’m so disappointed. I don’t deserve this as I paid $2576.22 for the partial service and $273.58 for a peace of mind inspection and I only got 50% of the partial service payment court order against my ex partner.

After my first visit for service, I had some questions - jhogg

After my first visit for service, I had some questions about what was done, and the owner offered to credit me $100 for my next service. I brought my car in again and was very happy with the service and they honoured the hundred dollar credit. I would highly recommend bringing your vehicle to this shop.

I purchased a new vehicle 5 years ago and was advised I - don

I purchased a new vehicle 5 years ago and was advised I would receive free oil changes for life as long as I kept the vehicle. After 5 years they have cut off my free oil changes unless you get all service work done at the dealership......including work that you can get done at another shop for less cost. That is not what I was told when the vehicle was purchased and they have no paperwork to back up their position...ie - breach of verbal contract!! As an aside, over the years, they have installed the wrong battery which created other issues and more recently after a factory recall, they didn't put the dash back together properly. They eventually fixed those issues but it makes you wonder about the service dept.. This is my 5th new vehicle (4 were Acura and 1 Honda) from Honda.....very disappointed they didn't keep their word on the oil changes......so BE CAREFUL!!!

there service is very poor ,I would not purchase here - Do Not Use Nor-Lan

there service is very poor ,I would not purchase here again. 4 visits and could not repair. took to other local dealer and repaired on first visit

Our car, which hadn't been cleaned inside since we bought - mypixforu

Our car, which hadn't been cleaned inside since we bought it new in 2020!, was completely detailed inside and out in several hours less than they had estimated originally. I couldn't believe how good it looks. Maybe even better than when I picked it up. Kudos to Service Manager Austin Peinhaup. He's a problem fixer if you need one. I highly recommend the detail department! Great work!

Owen was a fun person the hole staff was great I would - Aheshka

Owen was a fun person the hole staff was great I would tell friends and family

Outstanding service & sales . - Heidi

Outstanding service & sales . That is why I have been a client for 30 years. Check them out yourself. You won't be disappointed.

The service department was helpful and on time with my - Bana

The service department was helpful and on time with my servicing. Everything was completed within the time allocated

Explained that we are wildfire evacuees and that our - ryan.chester090

Explained that we are wildfire evacuees and that our seasonal tire change didn't go so well, so we sheared off 5/5 tire studs on the Henday, as we arrived in Edmonton. On May 15 they gave us an appointment for May 30. In a dire situation, for such simple service they simply can't deliver or are indifferent to our situation. Have a good think about how your own experience will unfold before purchasing from here.

Took my vehicle for service today, Awais at Southview is - Suneet.talwar

Took my vehicle for service today, Awais at Southview is probably one of the most patient and knowledgeable service agent I have ever dealt with in my life. He did not only take care of the issue with the vehicle but was also very patient to explain the issue. I was very dissatisfied with brand Acura with the recent issues I had with my RDX but he took time to explain the issue and put my mind at peace. I would highly recommend the team Southview.

My unending thanks to Michael Dunlop and his service crew - Dillon

My unending thanks to Michael Dunlop and his service crew for a most pleasant and rewarding trip to the service department that finally saw me with a new rear window wiper blade. Most important note of this review - my Toyota 4Runner is 23 years old (2001) and I have been without a rear wiper blade since last summer as the only blades I could find (parts stores, Cdn Tire, Amazon, etc) were not the right attachment. Then imagine trying to unscrew a tiny screw that was welded with AGE to the arm. My wiper blade replacement had, at one point, 7 different service personnel trying to figure out how to get the screws out. The problem was eventually solved by replacing just the rubber on the wiper and it works just fine! Thanks guys, Dillon and I thank you.