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Ericksen Nissan - Service Centre

Edmonton, AB

5.0
12 Reviews

12 Reviews of Ericksen Nissan - Service Centre

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April 19, 2021

"Wow! Katrina is so kind and professional. I was very..."

- geena

Wow! Katrina is so kind and professional. I was very stressed that my vehicle repairs would not be covered under warranty. Katrina reassured me that she would look after me. She followed up with me, was able to offer valet service for the repair, and it was indeed covered under warranty. I am so grateful, and will request her for any future maintenance and repair appointments. Thank you Katrina!

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Recommend Dealer
Yes
Employees Worked With
March 05, 2021

"I recently took my vehicle in for a routine service. My..."

- whendole

I recently took my vehicle in for a routine service. My advisor was Katrina. She made sure I was acknowledged the second she seen me, making me feel welcome. She was very knowledgeable about the service and the extra work that my vehicle required that was found on the inspection. She kept me up to date on all the repairs I had approved. I was happy that I was given a great outline to all the repairs and what repairs should be completed first. Katrina made me feel comfortable and wasn't pushing for a pay check like other advisors I have had in the past. Highly recommend Katrina!

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Recommend Dealer
Yes
Employees Worked With
March 05, 2021

"I was very happy to speak with Nicole as she was able to..."

- whendole

I was very happy to speak with Nicole as she was able to book my vehicle in on the date I requested. Was able to answer all my questions about my next service i was booking for.

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Recommend Dealer
Yes
Employees Worked With
February 11, 2021

"Katrina is amazing. She kept me updated with my trucks..."

- 24seven

Katrina is amazing. She kept me updated with my trucks repairs and really helped me to understand what was happening. Really hope she is there everytime I go in!

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Recommend Dealer
Yes
Employees Worked With
February 10, 2021

"My truck was so broken along with my heart I had no heat..."

- Markas214

My truck was so broken along with my heart I had no heat basically freezing to death on my way to work the staff was so nice Katrina helped me with getting my repairs lined up and kirk the man who worked on my truck did an amazing job I can't thank you people enough you have my continued business for the fantastic experience I had the staff was amazing ❤and the repairs were top notch. Thanks again I will be back for anything I need done. Amazing job!!!

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Recommend Dealer
Yes
Employees Worked With
Katrina,Kirk
June 25, 2020

"I phoned the dealer today to move the warranty of a..."

- GB

I phoned the dealer today to move the warranty of a Nissan car I recently purchased at a Honda dealer. I had the pleasure of speaking with "Rick" in Erikson Nissan service. Though the Honda dealer I've been with for over 29 years (3 new cars in that time period but could only afford a new used for now due to the economy) tried to stall any move over, Rick was professional and able to navigate that storm. When I called the prior dealer to try to intervene I realized they didn't want me to go as I got the same run around ahs they wanted me to take my paperwork to Nissan and canceled some offers I paid for like lifetime oil change. I phoned Rick back, he found everything warranty wider in the system and said I didn't have to drive over. I forfeited the oil change card, and I look forward to a new beginning with Eriksen Nissan! Part of my change over was due to how Rick was exemplary and worked in my best interest though he's never met me and I'm a new customer to his dealer! There was no oil service indicator on my dash so Rick booked me in for a service in a few months at my request, and signed me up with no hassle. This is my dealer from now on and I look forward to one day purchasing new from them! I phoned the GM to compliment Rick as the owner was not in. Thank you Rick, you're a stand up guy and if you weren't I would still be looking for a dealer that treats customers properly.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Rick "5 stars"
Jun 25, 2020 -

Ericksen Nissan responded

Thanks you for taking the time to write these kind words Pauline. It is appreciated and we are glad to hear that Rick was able to offer you such great service getting your warranty transferred over. Don't hesitate to stop in anytime for a coffee or to ask Rick about his golf game. He needs all the tips he can get!

Jun 25, 2020 -

GB responded

I definitely will, please pass my comments on to the Owner. Thank you

May 15, 2020

"FANTASTIC Customer Service"

- Daley

Always right there with us. Honored the warranties without question, gave great advice, always with a smile. I may be a little bias because I had a previous dealership experience that didn't go so well (clearly viewed me as a bag of money and nothing else), and came from them over to Ericksen. Regardless though, very impressed with the customer service. 10/10 would buy a car from them.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Juliana Parkin
May 19, 2020 -

Ericksen Nissan responded

Hi Daley, Thank you for your wonderful review! We are so happy to hear that you had a great experience with our service team!

February 26, 2020

"excellent "

- lisa

i had a really good experience and i didn't have any pressure to and the financing was easy! he was very polite and explained everything perfectly to myself.

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Recommend Dealer
Yes
Employees Worked With
Stephen Lochan
Mar 02, 2020 -

Ericksen Nissan responded

Thank you for your wonderful review! We are so happy to hear you had a wonderful experience at Ericksen Nissan, and will be sure to pass your kind words along to the team.

February 03, 2020

"Service"

- theladymaxine

Made inquires about a recall notice I received. When they found out what the recall was for booked me in immediately. When I arrived at 7:30 am paperwork was waiting for me. Shuttle service quickly got me to my office then picked me up at appointed time to take me back. I was given my paperwork, my key and on my way. They did a complete inspection even washed my car. Exemplary service from very pleasant people

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Jennifer Bishoff, Benjamin Pruden
Feb 04, 2020 -

Ericksen Nissan responded

Hey Maxine, thanks for the praise. We work everyday to provide the best possible customer service to everyone, from looking for a $5 part all the way to purchasing a brand new Nissan. If you have any friends or family looking for a vehicle do not forget to refer them and we will give you a $300 referral! Thanks

December 31, 2019

"Had my vehicle in for service and a couple of minor..."

- Rob

Had my vehicle in for service and a couple of minor issues(rattle and small oil leak) Kathryn took the time to explain what was going on and what was required immediately. Appreciate the service and Kathryns attentiveness

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Feb 06, 2020 -

Ericksen Nissan responded

Thank you for the great review, Rob! Kathryn is a wonderful advisor. We look forward to seeing you in again next time!

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