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Toyota Northwest Edmonton - Service Centre

4.5

435 Lifetime Service Reviews

14240 137 Ave NW, Edmonton, Alberta T5L 5H7

435 Reviews of Toyota Northwest Edmonton - Service Centre

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August 12, 2019

"Engine replacement"

- Cam R

On July 12 Camry was dropped off for engine replacement.A loaner Prius was given while waiting for the used 90,000 km engine to arrive to replace original 2007 Camry 142,160 km engine.On July 24 returned the loaner vehicle and pick up the Camry.Thank you Hanan and the service team ,the Camry is back on the road!

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Recommend Dealer
Yes
Employees Worked With
Aug 12, 2019 -

Toyota Northwest Edmonton responded

Thanks Cam, for the review! We're so pleased to hear that Hanan and the rest of our team were able to get your Camry back on the road in less than 2 weeks! We also hope that you enjoyed the Prius while you had it! We can't wait to see you back again soon. -The Toyota Northwest Edmonton Team

July 31, 2019

"Amazing service "

- Mark Baker

Me and my wife were looking for new car , than we saw new MDX 2019 at Northwest Toyota online. We decided to go and look at it. We saw Mark outside there who is very happy person than took to his cabin. We told him this is what we are looking. He did really good to explain everything to us . He has a lots of knowledge and than Chris helped him to cause we need to trade our old vehicle too. Both of them were very friendly and gave us good deal .Thank you Mark and Chris for everything. We will for sure recommend Toyota Northwest to all friends and family.. Inder khaira

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Yes
Employees Worked With
Jul 31, 2019 -

Toyota Northwest Edmonton responded

Thank you Inder, for the review! We're thrilled to hear that Mark and Chris were able to answer all of your questions, and ensure that you were comfortable throughout the sales process - as well as making sure that you were informed, and that you got a great deal! Enjoy your new vehicle, we can't wait to see you back again soon. -The Toyota Northwest Edmonton Team

July 08, 2019

"Exceptional customer service experience "

- Grateful customer

Hanan never fails to deliver exceptional customer service. She accommodated a convenient appointment time and arranged transportation for me during the time that my vehicle was in for repairs. Without Hanan being at this location I would not drive the distance to this dealership as it is outside of my geographical area. I always enjoy coming to this location because of the care and service Hanan offers. Thank you Toyota for showing appreciation to your customers!

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Yes
Employees Worked With
Jul 09, 2019 -

Toyota Northwest Edmonton responded

Thank you for the review! We're thrilled to hear that Hanan and the rest of our service team was able to provide the type of service that makes you want to make the drive! We really appreciate you going out of your way to service your vehicle with us, we can't wait to see you back again soon.-The Toyota Northwest Edmonton Team

July 08, 2019

" THROWING THE BABY OUT WITH THE BATHWATER."

- Mike

I booked an appointment for a simple radiator flush and a belt change (it looked worn and making noise). This needed to be fixed as we were about to go on a vacation trip.I was told later the noise was from fluid leaking onto the belt and pulleys.When i asked how much to fix it she listed off the water pump,timing cover,front crankcase seal,all told including labour would be $3300!! I couldn't afford it and still have a vacation. Then she puts the mechanic on the phone to convince me the repairs are necessary, after i talk with him for a bit i decided to stick with what i wanted done in the first place minus the belt change b/c he told me it's still working?? and should hold up for the vacation. A few days later i decided to err on caution and get it changed anyway.This time i booked at a different Toyota dealership.The service rep there told me it was a good thing i came in as the belt is covered in fluid and wouldn't have held up. They pinpointed the cause of the leak onto the belt total cost of $840 all in,good to go.A difference of $2500!! I was a repeat customer,i won't be back after this fiasco. I'd rather drive across town knowing i'll get ab honest assessment from the service dept,fresh hot coffee while I wait and a comp.carwash that works.

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Recommend Dealer
No
Employees Worked With
Jul 11, 2019 -

Toyota Northwest Edmonton responded

Hi Mike. Thank you for taking the time to voice your comments and concerns. We have looked for your information to reach out and attempt to rectify the issue. Unfortunately, we were unable to locate your file - so if you could provide us your contact information we will be in touch as soon as possible. Alternatively, you can also reach out to us at 780-900-5897. We look forward to hearing from you soon. -The Toyota Northwest Service Management Team

June 27, 2019

"Excellent service"

- Diana

I had been taking my car to my old dealership for service. Because of Jordana I will be bringing my car back to the northwest location. She listened to my concerns and was focussed on customer satisfaction. She provided me with her cell phone number and provided me with updates on my car repair throughout the day. I am completely satisfied with the service. She is an excellent person to have in this position. Thank you Jordana. Diana Bolan.

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Yes
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Jun 27, 2019 -

Toyota Northwest Edmonton responded

Thanks Diana, for the review! We're thrilled to hear that our service team - especially Jordana was able to ensure you had a pleasant experience. We appreciate your business and we can't wait to see you again soon! -The Toyota Northwest Edmonton Team

June 17, 2019

"AAA service !!!"

- Cam R

When the Camry"s check engine light was on and vehicle was running hesitantly ;I called and Hanan was able to accommodate me for same day appointment .Excellent customer service by putting customer in the first place.

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Yes
Employees Worked With
Jun 17, 2019 -

Toyota Northwest Edmonton responded

Thanks for the review Cam! We're thrilled to hear that we were able to get your Camry in the same day, so you could get it back on the road! -The Toyota Northwest Edmonton Team

June 05, 2019

"no genuine concern"

- Abdul

I have been here many times even when it was a kingway toyota (if they are the same company) I actually bought my car there and referred my friend. Nice Sales people only while buying. Service people, I have had one great experience last year that made me comeback again. Sadly, in the past two visits terrible. Visit 1: Seems like they don’t have enough staff. The service specialist was stressed out on what she does especially when she got 4 in line customers. Visit 2: Came to ask for help but they are seem to be uncaring and cold. Made me feel that that they are just up service fee. And pushed away to other dealership. Thanks to Sherwood Park toyota extra kms to reach out is way better

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No
Jun 10, 2019 -

Toyota Northwest Edmonton responded

Hi Abdul. Thank you for taking the time to voice your comments and concerns. We're sorry to hear about the experience that you had, but rest assured that we will be keeping all of this in consideration moving forward to ensure that this type of experience doesn't happen in the future. If there is anything we can do to rectify the situation, please give us a call at 780-900-5890. -The Toyota Northwest Management Team

May 21, 2019

"Exceptional Customer Service!!"

- Grateful customer

As always, Hanan delivers exceptional customer service that is unmatched. Her personal involvement to ensure customer satisfaction from start to finish is a gift. I come out of my way to your location simply because she has been such a remarkable representative to deal with. Thank you Toyota!

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Yes
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May 22, 2019 -

Toyota Northwest Edmonton responded

Thank you for the review! We're thrilled to hear that Hanan was able to provide such a positive experience! Thank you for making the trek, we're glad to have you as a part of our family! -The Toyota Northwest Team

April 11, 2019

"Not recommended for 160 pt inspection"

- jaspal

I was so sad I wasted my money & time @ northwest Toyota for 160pt inspection. I wish I could get my money back. Actually what happened, is that I booked appointment for 160 pt inspection for my 2006 toyota sienna on 30 march 2019 at 9:30 & for some solenoid assembly recall. I booked appointment on phone saying please book only if you can complete both. otherwise book for other day as my schedule is very busy. she said it will be done, don't worry. I dropped my van @9 am. I was asked they will call me when its it done. but no body phoned me till 3:30. knowing it is Saturday, I phoned them. I was asked to pick van on Monday !! but later on after convincing them( I asked her I booked because I was asked it will be done & I came in at 9 am (before time), why no body touched my van yet ??) they agree to complete it by 6 pm. I was asked it will take at least 2hr for solenoid assembly change and person will do it Monday. Then service manager asked me to come and wait till 6. I reached there at 4:05 after 20 min she said it is complete I could not believe !! initially she said It will take at least 2 hr for job now it is complete in 20-30 min. I don't know if they have done it or not. They completed the paper work & said done. Now comes the inspection that's the worst part. Guy must have completed in 2 min. They say lots of thing in their list that we check this & that in 160 pt (check their list there are lots of repetition). but they did nothing..I know some the things that they should point if they do inspection actually (like power steering oil which is below low mark).To cross verify I went to local service guy on 6th apr 2019 (Spend more money) for inspection. He showed me there was nut/bolt which is broken underneath (see pic) for rod which connect frame , no filter was check (see pics, cabin air filter was worst they need to be changed, I know that before but toyota guy did not pointed). Power steering oil was not topped up (Northwest guy did when I showed to service manger, she was also making some excuses), No coolant topup (only wind shield washer fluid topped up, thats too when you enter), power doors were not checked as they were not working (I asked northwest guy when he came out to add power steering oil, he said I did not check !!), No lubrication to any lock, latch etc, Tires were not rotated (as I was asked if needed, they were required, I have list in my email), There was some leakage of oil (I dont have pic to attach) underneath, I came to know from second inspection that was from seal leakage, may be that's why power steering oil was below low mark. No info about engine oil (that need to be changed I know), breaks (funny part is that service manger said breaks need to be changed when I dropped van at 9am without looking at my van!! I said lets check in inspection first, No info after inspection either she was laying before or after inspection), etc.I was asked to change axle for front passenger side which was quite visible to me as well, any body can tell by looking at wheel as some oil was splashed. Over all no star. They just gave me their list marked everything right. If Guy have done inspection seriously how could they miss broken bolt (pic) that is safety hazard (that why we all went for inspection !!), filter, etc.these are just basics. They claim they check number of lines during inspection !!Don't recommend northwest for 160 pt inspection. My van was not ready at 3:40 suddenly when I reached there at 4:05 its ready in 15-20 min. I can't believe!! I posed this review late as I want to make sure they did nothing as I went to cross check with local guy to do another inspection. I hope some higher manager can read my review and look after this problem as customer were felling like harassed here. thank you. 22May2019: Later on I was contacted by dealership. They did the investigation and returned money and assured this will not happen again.

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No
Employees Worked With
April 08, 2019

"Excellent service and dealership"

- Ron

From the time I pulled in to the time I left, I felt welcomed and relaxed. The personnel I dealt with were very friendly, knowledgeable, and relaxed. Hanna is a gem. She knows her stuff, but more importantly, she is extremely friendly. As an older person, I appreciate the fact that she does not push or rush you. She smiles a lot and makes you feel special. I was thinking of intentionally wrecking something cheap on my car so that I would have an excuse to come and visit.

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Yes
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May 22, 2019 -

Toyota Northwest Edmonton responded

Thanks Ron, for the review! We're ecstatic to hear that you had such a positive experience, especially with Hanan. And don't feel like you have to break something to come and see us, we'd love to see you back anytime - even if you don't need something fixed! -The Toyota Northwest Team

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