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Toyota Northwest Edmonton - Service Centre

4.3

448 Lifetime Service Reviews

14240 137 Ave NW, Edmonton, Alberta T5L 5H7

448 Reviews of Toyota Northwest Edmonton - Service Centre

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December 31, 2019

"Customers since 2007"

- Jim

We have purchased new Toyotas since 2007. Originally this dealership was called Kingsway and was situated on 97th street. Now it is new, huge & in St. Albert. We’ve always been happy with the cars & the service. Two years ago, we began dealing with Angela Wuxu. This woman is so thoughtful, so caring & so professional. She is amazing & we can’t tell you how appreciative we are, of her. We really hope to continue seeing her at all our future services. Thank you, Angela!

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Yes
Jan 02, 2020 -

Toyota Northwest Edmonton responded

Thanks Jim, for the review! We're thrilled to hear that Angela and the rest of our team made your experience with our service center a smooth, seamless and enjoyable one, and that your sales experiences followed suit. We can't wait to see you back again soon! -The Toyota Northwest Edmonton Team

November 29, 2019

"Excellent service great experience Haneen is always there..."

- 4runner

Excellent service great experience Haneen is always there to help with my 2012 Toyota 4 runner with a massive smile on her face Thank you haneen!

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Yes
Employees Worked With
Dec 02, 2019 -

Toyota Northwest Edmonton responded

Thanks for the review! We're so pleased to hear that Haneen and the rest of our team made your service experience a seamless and enjoyable one! We can't wait to see you back again soon! -The Toyota Northwest Edmonton Team

November 29, 2019

"I recently had to visit this dealership and not only did..."

- Rima

I recently had to visit this dealership and not only did Haneen provide excellent service, but she also saved me a couple trips to a different dealership which was greatly appreciated. Thanks Haneen!

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Yes
Employees Worked With
Dec 02, 2019 -

Toyota Northwest Edmonton responded

Thanks for the review Rima! We're so pleased to hear that Haneen and the rest of our team made your service experience a seamless and enjoyable one! We can't wait to see you back again soon! -The Toyota Northwest Edmonton Team

November 29, 2019

"Great service team but Liri was absolutely a pleasure to..."

- Aris31

Great service team but Liri was absolutely a pleasure to deal with. Was genuinely concerned with what I had to say and i left happy! Thank you Lirii

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Liri
Nov 29, 2019 -

Toyota Northwest Edmonton responded

Thanks for the review! We're thrilled to hear that Liri and the rest of our team made your service appointment a smooth and seamless one. We can't wait to see you back again soon! -The Toyota Northwest Edmonton Team

November 28, 2019

"She is very knowledgeable, and easy to deal with. I was..."

- Dutchy

She is very knowledgeable, and easy to deal with. I was kept well informed of the progress of my vehicle and would have to say she was likely the most professional persons at a dealership I had the pleasure of dealing with.

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Yes
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Nov 29, 2019 -

Toyota Northwest Edmonton responded

Thanks for the review! We're thrilled to hear that Jordana and the rest of our team made your service appointment a smooth and seamless one. We can't wait to see you back again soon! -The Toyota Northwest Edmonton Team

October 20, 2019

"Warranty parts replacement"

- Cam R

Camry front struts that's leaking were ordered and replaced under warranty. Thank you Jordana and the service team for prompt service ,so the vehicle can be safely on the road again.

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Yes
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Oct 21, 2019 -

Toyota Northwest Edmonton responded

Thanks for the review Cam! We're so thrilled to hear that our team was able to get your Camry back on the road as soon as possible, at no cost to you! We can't wait to see you back again soon. -The Toyota Northwest Edmonton Team

October 11, 2019

"Hanan was extremely helpful and pleasant. "

- Ratha. Abo

Hanan was very kind and pleasant. She followed up with me to make sure all the items I needed were taken care of oil tire change, and a recall she notified me of. She took great care of me today. Thank you Hanan.

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Yes
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Oct 11, 2019 -

Toyota Northwest Edmonton responded

Thanks for the review Ratha! We're so pleased to hear that Hanan and the rest of our team was able to ensure that you and your vehicle were well taken care of! We can't wait to see you back again soon. -The Toyota Northwest Edmonton Team

October 07, 2019

"I took my Rav4 to this dealer for the first time, BIG..."

- Dissatisfied

I took my Rav4 to this dealer for the first time, BIG MISTAKE! The engine light showed up. Mechanic Peter diagnosed the problem as ignition coil has to be replaced. I spent around $1,200. The following day, the engine light showed up again with the same problem. I took my car back again and this time I was told I have to spend over $1,500 to get the same ignition coil replaced. I took my car to Mayfield Toyota this time and was told the ignition coil need to be replaced. I showed the receipt from Northwest Toyota and the service clerk and mechanic of Mayfield Toyota were at a loss for word. In short, I got SCAMMED! Furthermore, the mechanic at Mayfield Toyota noticed one of the fuel injectors was leaking which was not leaking before. The ignition coil was replaced by Mayfield Toyota mechanic. The ignition coil problem never showed up again. DO NOT TAKE YOUR VEHICLE TO NORTHWEST TOYOTA EDMONTON!!!!

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Recommend Dealer
No
Employees Worked With
Oct 07, 2019 -

Toyota Northwest Edmonton responded

Hello. Thank you for taking the time to voice your concerns. We're very sorry to hear about your experience, and would like to rectify the situation however possible. We take situations like this very seriously, and as such we would like the opportunity to discuss potential remedies, however there is no name associated with your review meaning it's not possible for us to contact you, so if you could reach out to us at 780-478-8300 at your convenience it would be greatly appreciated. Thank you. -The Toyota Northwest Edmonton Management Team

October 01, 2019

"Excellent service while trading in our older Rav4."

- The Clarks

Northwest Toyota has been wonderful to us since it was built, as was the original Kingsway Toyota. This is our 5th Toyota. We brought our Rav4 in for a service and ended up trading up for a new 2019 Rav4 Trail. We had read about the new 2019s and considered looking around while our car was being serviced. The week before our appointment, Houssen from Sales called us and asked if we might be interested in trading up. Long story short, once he had taken us for a drive in a Demo, we were sold. We live in the Territories and had our days in Edmonton planned with hotels booked. Houssen went above and beyond to get the exact Trail that we wanted and readied for us, so that we could leave the area for home, on time. Darryl in Finance, too, was tremendous in getting everything in order for us, as well. We also want to mention the two service ladies who have helped us over the years. Thank you so much Angela and Hanan. Your constant caring and communication has been so appreciated. Congratulations Northwest Toyota. You are the best!

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Yes
Oct 01, 2019 -

Toyota Northwest Edmonton responded

Wow! Thank you so much for the review! We're ecstatic to hear that our whole team, from sales, to finance, to service, was able to take such excellent care of you. We're sure that you'll absolutely love your new RAV4 Trail, especially when you see how it preforms in the winter. We truly appreciate your continued business, and you taking the time to see us while you were in Edmonton. We hope that you enjoyed the drive back in your new RAV4! We would love to see you back again if you're ever back in Edmonton. -The Toyota Northwest Edmonton Team

August 29, 2019

"Knowledgeable service advisor"

- Cam R

Hanan set up my appointment. Day of service advisor was Ali Haymour who provide clear explanations as to the different types of service and part required to get my Rav4 moving again. First time dealing with Ali was a pleasant experience. Vehicle was ready as estimated and after I made my payment, Angela walked me to the door to show where my car was parked.

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Yes
Employees Worked With
Other Employees : Ali Haymour
Aug 30, 2019 -

Toyota Northwest Edmonton responded

Thanks for the review Cam! We're thrilled to hear that our team was able to take care of you and your RAV4, and made sure that you understood the work being done. Get back to enjoying your RAV4 - we can't wait to see you back again soon! -The Toyota Northwest Edmonton Team

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