My experience with Team Ford is the worst.
I bought my truck on March 2018 and got into an accident on April 30 and it was written off. At the time of purchase, I also purchased Extended Warranty and Pre-paid Maintenance pkg. which cost nearly $8000 combined.
But since I only drove it for just over a month, I did not get to use them. So I talked to the financial advisor(Tyler) He said I would have no problem getting those refunded. And I bought the second truck right after(Exact same one). This time I didn't purchase any of warranty.
And I was trying to get those refunded, they are delaying it every time I visit them. And After few visits, I finally got an answer saying they cannot give me those money back.
They told me to call Ford Canada directly.
So I did contacted them and got an answer saying this is something that dealership has to do. Dealership must fill out a form and send it to extended warranty department to apply for a reimbursement of the plan.
I brought this e-mail to dealer again and talked to Tyler again, and he asked his boss "Rumeet Patel". He wouldn't even face me and he was just rejecting to do anything but to say they cannot do anything.
I did some research on this. According to For Canada Extended Warranty website) "If your vehicle is written off (After 30days) you are entitled to a pro-rated amount determined by Ford of Canada).
I know you might lose some money that you earned from my Extended Warranty and Pre-paid Maintenance pkg but this is not how you should treat your customer.
I tried to change my bank account that my payment goes out from.
I requested and gave all documents on Feb 2019, and June payment still came out of my old account.
I tried talking to them asking them what is going on few time, It is still not solved after 4 months. WOW!!