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Sherwood Ford - Service Centre

4.8

153 Lifetime Service Reviews

2540 Broadmoor Boulevard, Sherwood Park, Alberta T8H 1B4

153 Reviews of Sherwood Ford - Service Centre

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May 01, 2019

"Excellent Service!"

- Maryam

Steve in service was excellent! Very knowledgeable, professional and friendly! I brought in my Ford F-150 for its first service. Steve made sure the vehicle was done on time. I bought my truck in Edmonton and I live in Edmonton, but after calling the service department two times to book an appointment and was told had no appointment available for an oil change until mid May( more than 2 weeks away). I called Sherwood Ford and they were able to book me in the next day. I will be coming to Sherwood Ford for service from now. Also Sherwood Ford was able to give an appointment for my partner vehicle the day after my appointment. Thank you Steven Wylie and Sherwood Ford Service Department for the Excellent Service!!! Maryam:)))

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Recommend Dealer
Yes
Employees Worked With
Steven Wylie
April 24, 2019

"Service Follow-up Made Right"

- Mike

I took my F-150 to the dealer after my usual mechanic could not isolate the problem with my cooling fan’s excessive operation. My first service appointment resulted in my payment for inclusive diagnostic and a recommended coolant flush. While likely needed, the flush didn’t solve the fan issue. I approached Service Manager Damon to explore options (eg partial refund; discounted further diagnostics). Damon fully heard my interests and more than accommodated me with service support and diagnostics. I am completely satisfied with the how Damon responded and ensured I left satisfied and with all service issues addressed / resolved. While this was all transpiring, Ashlee (Service Rep) provided prompt communication and applied courtesy considerations as feasible.

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Recommend Dealer
Yes
Employees Worked With
Ashlee, Damon
March 26, 2019

"Service was excellent"

- Bob

Ashlee at Service reception was excellent in communicating the progress of my appointment and arranged for a shuttle when I unexpectedly needed a ride to pick up my truck. Really appreciated the text message updates and overall service department. Would recommend Sherwood Ford from my experience yesterday.

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Recommend Dealer
Yes
Employees Worked With
Service Reception
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 24, 2019

"Service"

- Heather

Shuttle bus driver worked quite well and picked NVIS for me which haven't been provided with the document package. Jerry was very professional and provided me the information we wanted

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Recommend Dealer
Yes
Employees Worked With
Jerry Alder
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jordan Dore
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Robert Moisley
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 22, 2018

"Purchase date"

- Bob 46.

Purchase date was wrong in Ford System,had proper date changed by Robert Moisley with Sherwood Ford. Warranty changed from 3 yrs 60,000.kms ro 4 yrs 80,000. kms.

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Recommend Dealer
Yes
Employees Worked With
Alex Sanduga
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Service Reception
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Robert Moisley
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 16, 2018

"Committed to making money off of customers"

- mike4597

First time at Sherwood Ford Service. Have an F150 with an engine light that came on. Previously had code read before taking to Sherwood Ford and knew I had a cylinder 2 misfire. The tech did not detect a code however was able to find it after a $164.95 road test with an IDS. I was informed that the module needed updating but they could not do this unless I purchased a tune up for $879.97. They suggest changing the plugs and do the coil boots because they should be done every 40k. Interesting as the owners manual says 160k. Problem number two I had antifreeze turned black in a one week period. Shop foreman determined its " bit dirty". Truck has 88k on it why is it black? They were unable to determine, I usually run my vehicles to 200k and have never experienced black antifreeze. Truck still under power train warranty multiple service bulletins on engine misfires on the eco boost. How can an engine misfire possibly not fall under a warranty?

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Recommend Dealer
No
Employees Worked With
Cheri Back
Dec 10, 2018 -

Sherwood Ford responded

Hey Mike, I am sorry to hear that you were not satisfied with your experience in our service department. I spoke with Damon our service manager and he has ensured me that all of the proper processes were followed when they were diagnosing your truck. If you would like to discuss these issues further Damon would be happy to address your concerns. Thanks Chris Suvanto General Sales Manager Sherwood Ford

October 02, 2018

"Excellent Service and work"

- Blair

I decided to try Sherwood Ford after four service appointments at the Edmonton area dealer where I purchased my 2017 Fusion. The reason I changed to Sherwood Ford was due to attitude, lack of product knowledge and poor quality workmanship at my other dealer. This caused a real distrust of dealerships. I had my Fusion serviced October 1, 2018 and was pleasantly surprised by they're professionalism and knowledge of their product. Service Manager Damon Egan listened to my concerns when booking the appointment and service advisor Steven Wylie was knowledgeable, personable and kept me informed throughout my experience. The work was performed accurately and in a timely matter. I left a happy customer.

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Recommend Dealer
Yes
Employees Worked With
Service Reception
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Damon Egan, Steve Wylie
August 25, 2018

"Terrible service and dishonest employees"

- regcate

I took my Edge to Sherwood Ford because the rear-view mirror was shaking and while trying to remove it they took a big chunk out the windshield. They lied and told me it was hanging off when they got the vehicle, so I'm not sure how a giant chunk of glass came out when they took it off. They also tried to hide the fact that they damaged it by telling me they just didn't have adhesive strong enough to attach it back on, and would be sending it to a windshield shop to get it put back on. When I arrived at the dealership to speak with the service manager about the issue the first thing he said to me was "why do you look like you want to punch me in the face?" Gives you an idea of their level of professionalism & respect. I've had several issues with the service department. Do not trust your vehicle with these people - go elsewhere.

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Recommend Dealer
No
Employees Worked With
Shelly Hamilton
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Service Reception
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 05, 2018 -

Sherwood Ford responded

Thank you for your feedback on your recent visit. We at Sherwood Ford love to hear back from our customers when they praise us and when they tell us where we could improve. I can certainly understand your frustration about your mirror and the subsequent damage to the windshield. While we have the latest technology advancements in communication with our guests, even that sometimes is not enough as is the case here. There was a point where the service advisor tried to call you, but you were unable to answer the phone. As unfortunate as this was to happen, the service department rectified the situation in a timely manner and even offered to drop off the vehicle to the glass shop and delivered it to your house. At the end of the day every experience is a learning experience and we take all comments and communications seriously and use them to better our standard of service. Thanks Chris Suvanto General Sales Manager

August 01, 2018

"Great experience "

- Mike

Thank you Sherwood Park Kia for your great service! Ghany helped get me into a great Ford F150 truck. Appreciate all the help and thanks again.

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Recommend Dealer
Yes
Employees Worked With
Nick Abou Ghouche
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Ghany Zayoud
Sep 03, 2018 -

Sherwood Ford responded

Thanks for the great review! Chris Suvanto General Sales Manager

July 26, 2018

"help out find mini van future in 4000/6000 range"

- cardaholics

it was great service.. Help me fill out details if my loss too insurance till i get money in..also showed me vechilce s might want in future ..when i get things figured out with insurance..thxs tom

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Recommend Dealer
Yes
Employees Worked With
Tom Vanderweide
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 03, 2018 -

Sherwood Ford responded

Thanks for the great review! Chris Suvanto General Sales Manager

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