ToyotaTown

Very disappointing and unprofessional experience from start to finish. We went in specifically to view and test drive a Honda CR-V Hybrid. The vehicle was shown to us, we completed the test drive, and start to finish. We went in specifically to view and test drive a Honda CR-V Hybrid. The vehicle was shown to us, we completed the test drive, and we returned fully intending to discuss pricing. Only after the test drive — and after investing our time — another salesperson informed us that the vehicle had “just been sold to someone else.” There was: • no prior disclosure that the vehicle was under offer • no transparency before the test drive • no attempt to give us first right of refusal • no consideration for the customer’s time When we raised our concerns, we asked to speak with the sales manager, expecting at least a professional explanation. Unfortunately, the interaction with management was equally disappointing. The manager was dismissive, rude, and showed a complete lack of empathy or listening skills. Rather than acknowledging the situation or taking responsibility, the tone was defensive and indifferent. If a vehicle is already sold or under active negotiation, it should not be presented to customers or used to draw them in. At best, this reflects poor internal communication. At worst, it feels like a deliberate pressure tactic. Between the lack of transparency and the manager’s attitude, this dealership demonstrated zero respect for customers. We left with no trust and would not recommend this dealership to anyone — especially those shopping for high-demand vehicles like hybrids. There are plenty of places to buy cars. This is not one that values professionalism or basic courtesy. More

My experience with Shawn from the time I ordered my new vehicle until the delivery of my car was outstanding. He was very thorough during the whole car buying experience. He was well versed on all th vehicle until the delivery of my car was outstanding. He was very thorough during the whole car buying experience. He was well versed on all the functions of the vehicle, explained everything well, and made it easy to understand all the functions and technology on the vehicle. He followed up with me after delivery. He was easy to get a hold of to answer any questions I had. I will definitely buy any future cars from Shawn. He made the experience of a new car purchase outstanding. More

Daniel was straightforward and easy to work with. Helped to find the right car for me. Great experience Helped to find the right car for me. Great experience More

Shawn was very helpful and responded quickly to emails. Gave us options that were more about what we needed than just making a sale. Contacted us immediately when a vehicle became available which resulted Gave us options that were more about what we needed than just making a sale. Contacted us immediately when a vehicle became available which resulted in us getting the vehicle we wanted sooner than expected. Thank you!! This is the third vehicle we have purchased from Toyotatown. More

This is my second time working with Shawn! He was an absolute pleasure to work with. He’s very personable, has a great attitude, and made everything easy to understand from start to finish. He He was an absolute pleasure to work with. He’s very personable, has a great attitude, and made everything easy to understand from start to finish. He was super helpful every time I had questions and made the whole process feel smooth and stress-free. I highly recommend working with him! Thanks, Shawn ! More

Very nice, open and easy to talk to. Breaks everything down so you will completely understand. Breaks everything down so you will completely understand. More

Very pleased with our experience with all who we were in contact with at the dealership. Thank you! contact with at the dealership. Thank you! More

Very satisfied with the assistance Scott provided, he was extremely thorough, personable and a joy dealing with. Would recommend ToyotaTown as a dealership to friends and family. Awesome experience! extremely thorough, personable and a joy dealing with. Would recommend ToyotaTown as a dealership to friends and family. Awesome experience! More

Thank you so much for the perfect processing and specially for Daniel and Rita they were perfect also specially for Daniel and Rita they were perfect also More