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ToyotaTown
London, ON
7,464 Reviews
Since our grand opening in 1970, ToyotaTown has been committed to being the leading Toyota dealership in London, Ontario. This commitment, along with our dedication to the London community, has resulted in ToyotaTown becoming the oldest, largest and most well-reviewed new & used Toyota dealership in London, ON.
As an award winning London Toyota dealership, our dedicated staff strives for excellence on a daily basis as it relates to your satisfaction. ToyotaTown has been awarded the Toyota Canada Pride award a total of eleven consecutive years by Toyota Canada, and also received their prestigious Toyota Pinnacle award four times. Our exclusive ToyotaTown Advantage Club membership rewards card can also save you money during every visit you make to our dealership. Visit our website at www.Toyota-town.com to learn more or to become a service member.
Our facilities go above and beyond Expert Toyota Service and Toyota Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Toyota Touch Detailing service, and of course a complimentary car wash. Our ToyotaTown Tire Centre also guarantees a price match on all tires, including Winter Tires. ToyotaTown also guarantees a price match guarantee on all repairs using comparable parts.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 7,464 reviews
November 06, 2025
One of the biggest mistakes I made was visiting this Toyota service centre for a recall. The entire experience was extremely disappointing and unprofessional. I dropped off my car in the morning, and un Toyota service centre for a recall. The entire experience was extremely disappointing and unprofessional. I dropped off my car in the morning, and unlike other Toyota service centres, they refused to provide any shuttle or Uber service and insisted that I arrange my own transportation. There was ZERO service updates throughout the day. I had to call multiple times, and no one answered. When someone finally picked up, I was told the service team had already left for the day and left my car keys with reception. When I asked why no one informed me, there was no explanation. They then expected me to reach the dealership in 10 minutes from North to South London, as they are going to close, which was impossible. The receptionist said I should just come the next day instead. When I asked for the manager, he said he could leave the keys and invoice inside my car—but also mentioned they were not liable if anything happens as they all are leaving. Very irresponsible and unacceptable. On the same day, I asked the parts department for a quote. The staff gave me a price but openly said she wasn’t sure if the part even fit my vehicle. If the parts staff doesn’t know, who does? Overall, this was the worst service experience I’ve ever had with a Toyota dealership. Poor communication, lack of professionalism, and zero customer care. I strongly do not recommend this service centre. More
by jibocjoy
November 06, 2025
Would recommend to family and friends thank you for the positive experience Very personable and knowledgeable positive experience Very personable and knowledgeable More
by Debra smith
November 06, 2025
Valentine was very helpful and knowledgeable. A thoroughly pleasant gentleman to deal with. I would happily recommend him to friends. A thoroughly pleasant gentleman to deal with. I would happily recommend him to friends. More
by jwgenereaux
Employees Worked With
November 05, 2025
I was taken in at my appt time and my wait time was acceptable to me acceptable to me More
by JaneVA
Employees Worked With
November 05, 2025
Nezir is very friendly and thoughtful. The process was smooth and transparent — no pressure, no surprises, just honest service. Before I came to this place I called around 25 dealers check The process was smooth and transparent — no pressure, no surprises, just honest service. Before I came to this place I called around 25 dealers checking for test drive, price and promotion. If you live in GTA area I highly recommend you to drive 200km to here for purchasing vehicle. Coming here will worth your time and efforts. More
by Joanne
November 04, 2025
Shawn was excellent from the time I walked in the door til I left with my new Toyota Corolla cross . The stall were all great explaining every detail . I’m very Happy with my purchase! til I left with my new Toyota Corolla cross . The stall were all great explaining every detail . I’m very Happy with my purchase! More
by bbjacques
Employees Worked With
November 04, 2025
Great service! Michael was very attentive to what we needed in a vehicle and explained everything so well. He is very knowledgable and we never felt pressure. Michael was very attentive to what we needed in a vehicle and explained everything so well. He is very knowledgable and we never felt pressure. More
by Jessica Ducharme
November 04, 2025
Everyone was fantastic - second vehicle from the team at Toyota Town. Couldn't be happier. Toyota Town. Couldn't be happier. More
by rebaredmond
November 04, 2025
Outstanding car buying experience! Valentine was very welcoming, attentive, and helpful. Rita was equally great in explaining the financial process. Valentine was very welcoming, attentive, and helpful. Rita was equally great in explaining the financial process. More
by GR
November 03, 2025
Excellent service and attention to the customer is superb. We were very happy with our experience. superb. We were very happy with our experience. More
by Happy Happy
