Southbank Dodge Chrysler LTD

I brought my 2010 Dodge Grand Caravan in on October 21. RJ booked me in and got me a loaner/rental van because I use my own van for work. It needed a clockspring for the airbag, switching my all-season tir RJ booked me in and got me a loaner/rental van because I use my own van for work. It needed a clockspring for the airbag, switching my all-season tires with my winter tires, and checking the accuracy of my fuel gauge. I was dealing with Dan O'Neil - one of the reasons I continue to use Southbank...that and the extended hours and loaner/rental vehicles. I have to have a rental van because I use my van for work. The issue I have with Southbank is that it takes so long for my service work to get done...this time, van wasn't ready until November 28...FIVE weeks! Had I used a regular rental vehicle instead of yours, it would have cost me around $4000.00!! I realize that many of your staff have been dealing with Covid and that some of your technicians were on holidays, but lengthy delays in servicing my vehicle have been an ongoing problem at Southbank long before the pandemic broke out, but for some reason Southbank seems unable to address the problem. I had to bring the van back tonight because the "check engine" light is still on from my last visit and the engine is running rough with a distinct smell of burning oil. I wasn't able to get a loaner because you're all out, so I've had to fork out $942.00 for a week's rental from Avis at the airport...that's a lot of money again. The only saving grace is that I can claim these expenses as business expenses on my tax returns. If you go through my file, you'll see that I've spent LOT of money at Southbank over the years. People like Dan, Tyler, RJ and Madeline treat me well and Ican see that they'revery hard workers, and often run off their feet...but something has to be done to stop the lengthy delays servicing my van. It would be very easy for a Southbank rep to say that they'll do this, that and the other thing to fix the problem, but the only thing that will work is corrective action on the part of Southbank's management team. The ball is in Southbank's court...it's up to you guys now. More

The Experience at Southbank was absolutley the best from the Sales (Rod) to finance (Huseyn) to the Sales Management Staff. They went the extra mile and Ed delivered my vehicle directly to my door. Keep i the Sales (Rod) to finance (Huseyn) to the Sales Management Staff. They went the extra mile and Ed delivered my vehicle directly to my door. Keep in mind I live in Sault Ste. Marie. This dealership and staff are absolutely one of a Kind!!! Truly EXCELLENT Service Recommend to all anytime you are looking to Buy or Sell this is the place to go. I can not thank you enough. *******LOVE MY 2022 JEEP GRAND WAGONEER ********* Carrie & Marty SS Marie More

Best customer service I have ever experienced! I strongly recommend that dealership. Simon, Andre, Al and Guy were just perfect! I strongly recommend that dealership. Simon, Andre, Al and Guy were just perfect! More

It was a great experience very well. Treated period of work properly, and the service was fantastic. Treated period of work properly, and the service was fantastic. More

Best Dealership in Ottawa! ! Hands Down will be buying again from them soon Respectful Staff, Honest Sales reps, Amazing Prices and inventory. Southbank outranks em all!! ! Hands Down will be buying again from them soon Respectful Staff, Honest Sales reps, Amazing Prices and inventory. Southbank outranks em all!! More

Great experience. Very nice and honest staff. Sebastian and Huseyn along with the rest of the staff were very helpful in getting me into my new vehicle! Thanks Guys Very nice and honest staff. Sebastian and Huseyn along with the rest of the staff were very helpful in getting me into my new vehicle! Thanks Guys More

Great customer service both in the sales and service departments. You are warmly welcomed into this dealership and they take the time to explain everything clearly to you. I appreciated that my salesp departments. You are warmly welcomed into this dealership and they take the time to explain everything clearly to you. I appreciated that my salesperson Priyam was patient, knowledgeable, and helpful without being too pushy. My son and I have both purchased vehicles here at Southbank and I stronly recommend that you do too. More

Great customer service and a tremendous sales experience. Their team works hard to earn and retain your business! Their team works hard to earn and retain your business! More

I been dealing with Dan for the past 4 years for my services need. Very knowledgeable, explain and always good advice. services need. Very knowledgeable, explain and always good advice. More