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Southbank Dodge Chrysler LTD - Service Centre

4.4

141 Lifetime Service Reviews

1255 Johnston Rd, Ottawa, Ontario K1V 8Z1

141 Reviews of Southbank Dodge Chrysler LTD - Service Centre

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October 09, 2019

"Yes, but where were my Buy 3 Get 1 Free Scratch Cards"

- Brian J. Smith

I recently purchased a set of snow tires under the "Buy 3, Get 1 Free" promotion. I have no problems with the installation service but I was supposed to be given a scratch and win ticket, directions to claim a rebate and a chance to win my purchase. I received none of these and the dealership seemed to be unaware of this promotion even though they sent out a flyer describing the promotion the previous week.

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Yes
Employees Worked With
Unknown
Oct 11, 2019 -

Southbank Dodge Chrysler LTD responded

Hey Brian! We are very sorry this happened! We have a Scratch Card for you with our Service Manager Peter Lafrance. Come see us whenever it is convenient. :) -The Southbank Team

September 25, 2019

"Friendly, professional service "

- Dan

Clear, detailed cost estimates of suggested repairs, no surprises and constant updates while away at work! Great job Jenna L. (Last visit Sept 19, 2018)

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Sep 27, 2019 -

Southbank Dodge Chrysler LTD responded

Thanks for the awesome feedback! We look forward to assisting you again with any servicing needs. -The Southbank Team

September 21, 2019

"Always feel welcomed!"

- Chloé

Great customer service and customer care. A great experience every time. Thank you to the service team. Always a pleasure doing business with you all.

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Yes
Employees Worked With
Oct 10, 2019 -

Southbank Dodge Chrysler LTD responded

Thanks for leaving a great review Chloe! We look forward to seeing you again for any of your service needs! -The Southbank Team

September 05, 2019

"Recall"

- Dennis

Done faster than I thought and they were all professional and polite and dealership was very clean and I was satisfied with the work that they did for my car

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Yes
Employees Worked With
Don’t remember
Sep 09, 2019 -

Southbank Dodge Chrysler LTD responded

Thanks for the 5-stars and comments. We truly appreciate you taking the time to review us and we thank you for your business. Dave B, GM

August 28, 2019

"Great customer service"

- Ramtough

Great customer service Chris took care of the issue with my vehicle and provided me with all the information I needed on what they would be doing

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Yes
Employees Worked With
Sep 03, 2019 -

Southbank Dodge Chrysler LTD responded

Thank you so much for the terrific review & for being our customer. Dave B, GM

August 22, 2019

"Good service"

- Jean

We were treated very well, job done quickly and courteously - we will keep going there for maintenance. We would recommend anyone to use Southbank Dodge.

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Yes
Employees Worked With
Aug 23, 2019 -

Southbank Dodge Chrysler LTD responded

Thank you very much for this positive review. There have been a few poor ones lately and we are working on solving all of them. Appreciate the story and glad our service dept treats you well. Dave B, GM

August 21, 2019

"Awesome experience "

- Patrick

Excellent service and very knowledgeable They treat their customers very well I would recommend to all friends and family . They are also very honest about any issues you may have.

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Yes
Employees Worked With
Sep 10, 2019 -

Southbank Dodge Chrysler LTD responded

Thanks for taking the time to share your experience with us! We are here for you whenever you need us! -The Southbank Team

August 13, 2019

"understaffed"

- guyguru113

for a dealer they are decent. they damaged my vehicle once during repair. tried to sell me abunch of crap i don't need. standard dealer stuff. they seem short staffed. there shuttle service is good

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Yes
Aug 14, 2019 -

Southbank Dodge Chrysler LTD responded

Thank you for the review. I am sorry if there was any damage on repair we definitely would fix that. We only sell what customers need and nothing more that is our policy and the only way to keep customers for life by earning their trust. I will have Chris Desjardins our Brand Manager reach out to you to discuss what happened. Dave B, GM

August 03, 2019

"Excellent Service"

- jandar

Prompt, courteous, excellent service as usual! Every time I get my vehicles serviced at SouthBank I leave knowing that my vehicles were taken care of in the manner I expect and that all was done that I asked. Never disappointed!

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Yes
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Aug 08, 2019 -

Southbank Dodge Chrysler LTD responded

Thank you so much for this review & for bringing your vehicle to us for service. We appreciate your business. Dave B, GM

July 30, 2019

"Ram Repair"

- froggy330

Southbank did a major repair on my Ram. I was so impressed with the quality of care I received. Chris went over and above in helping me. I am not all that comfortable with people, but they were awesome. I will always recommend them to everyone I speak too. I will be sending my son to buy from them in the future. Thank you so much for fixing my truck.

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Yes
Sep 10, 2019 -

Southbank Dodge Chrysler LTD responded

Thank you for the great feedback. Chris is a valuable asset to the team and we are pleased he took such good care of you. -The Southbank Team

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