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Southbank Dodge Chrysler LTD - Service Centre

Ottawa, ON

4.6
245 Reviews

245 Reviews of Southbank Dodge Chrysler LTD - Service Centre

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June 08, 2021

"The crew at Southbank Dodge is elite! A huge shoutout to..."

- athenademeri

The crew at Southbank Dodge is elite! A huge shoutout to Tyler for his attention to detail, amazing customer service skills and care for all the work that he does, I have always left the shop feeling so happy with my Wrangler and he has always ensured all the work is done to utmost perfection!

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Yes
Employees Worked With
Jun 12, 2021 -

Southbank Dodge Chrysler LTD responded

Thank you for your raving review. And yes we are an elite group. We always tried to go out of way to pleased our clients. Thank you again Rodrigo Brand Customer Relations Manager

June 03, 2021

"Tyler Parker and team are excellent and are very focused..."

- Troy

Tyler Parker and team are excellent and are very focused on customer satisfaction. .They had spent time searching and ordering parts for recalls on my vehicle and made sure I was happy before I left. This is my second vehicle with this dealership and the service is what makes me come back. I know that Tyler and team will always look out for my vehicle. I certainly would recommend him to family and friends. Service goes a long way. Thanks Tyler Parker for your help.

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Yes
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Jun 09, 2021 -

Southbank Dodge Chrysler LTD responded

Hi Troy, Thank You very much for writing us a wonderful review. We strive to succeed more than ever. We ensure that we read all of our feedback to learn and improve your service. Tyler Parker is a part of our team. and speaking about teams, we ensure that Together Everyone Achieves More! Your Friends at Southbank Dodge

June 03, 2021

"I cannot thank them enough!!!It started last week when I..."

- Tiffanyward2061

I cannot thank them enough!!! It started last week when I brought my car in because the track in my back passenger sliding door had crumbled away. Dan was absolutely wonderful. He knew I was on a time limit because I have to pick my son up from daycare at 3. He was awesome and called me before so I had enough time to get my son. He said he needed to order the parts (there was also a recall notice he knew of that I completely forgot about!!) And he offered me a rental vehicle free of charge just because he knew I had small children. He made a huge difference in making this as convenient for me as possible. The following week I came to do my drop off. I was met with another incredible person named Tyler. He was very thorough, addressed all my issues and then some. I told him about the work I was here for, and I had mentioned something about my sensor on my passenger side. He was open and ready for it all. I also inquired about a detail (with 2 kids you can imagine how many French fries are there!), he quoted me but I passed because that was a little high for us right now. He then saw I was taking out everything, carseats and kid crap, to put in the rental he said if I take everything out he would do the detail for free!!! I think my jaw dropped the floor. I was shocked and so so grateful. As if he couldn't have made my day better, he asked what happened to my caps. I told him and he said he could get me caps for a fraction of the price. I jumped on that!! After that, I met with the car rental (who was also lovely), and all the paperwork was settled. Tyler even helped me bring carseats to the rental. These guys had no idea that I was having a rough morning. Everything that could have gone wrong, did that day, however the minute I walked into the service area, I was taken care of like the most important customer ever. I left almost in tears that day because I was so grateful for them. Tyler kept me up to date and called the next day saying it would be ready this afternoon. I was shocked considering how much work they had to do! My daughter and I showed up and Tyler showed me my big beautiful van. It was like she was new again. I had to hold back tears because it was incredible. He informed me of something that I should look into to protect the floor of my car. He gave me a quote but never pressured me. Dan periodically came to check on me, make sure everything was good. He was so so pleasant and attentive! The rims he got me were better grade and still only charged me what he told me he would. All the work they did and I walked away with only spending $90. I was in shock when I left. As a mom, very busy with 2 small kids, I work (now with less hours because of covid), I'm attempting homeschool through this pandemic, and with so much more on plate, I don't think a company and their employees have EVER taken such good care of me. Words cannot express enough, how very, very grateful I am. Every time I came, the minute I walked in, I was treated impeccably. Dan and Tyler had done everything they could to make life easier on me and I am forever going to remember them. I hope this review is enough but no words could ever aniuntvto how they helped me and made me feel. Southbank dodge has always been amazing to me from when I bought my van to now and I will ALWAYS return. A very satisfied customer, Tiffany

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Yes
Employees Worked With
Other Employees : The guy who cleaned my car, the rental agent
Jun 09, 2021 -

Southbank Dodge Chrysler LTD responded

Hi Tiffany, Thank-You very much for taking your time to write this review. We are extremely grateful to have Dan and Tyler on our team. As a Dealership, we ensure that our staff meets the requirement to accommodate our customers to the highest quality for customer service. We always strive for more, and we take time to read all of our reviews to see what we can improve on. If you need anything else from us, let us know, and we will be right here. From Your Friends at Southbank Dodge

May 22, 2021

"Dan always listens and has the customer's interests in..."

- jandar

Dan always listens and has the customer's interests in mind without fail! Never pushes any service you don't want! I always try to deal with Dan when I bring my vehicles in for service!

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Yes
Employees Worked With
May 29, 2021 -

Southbank Dodge Chrysler LTD responded

Thank you Jandar. Dan is a great listener and very helpful service adviser . We look forward to you next visit. Rodrigo Brand Customer Relations Manager

May 22, 2021

"We have changed 3 cars in south bank dodge and he is..."

- nebo_1991

We have changed 3 cars in south bank dodge and he is always there to help promptly and always super nice ! He always has a smile on, treats other employees with respect and always takes care of my car appointments. I would definitely recomend working

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Yes
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May 29, 2021 -

Southbank Dodge Chrysler LTD responded

Thank you Nebo i will pass this on to Dan. He really is a real gentleman and a wealth of knowledge. We truly appreciate your business. Rodrigo Brand Customer Relations Manager

May 17, 2021

"Their service manager, Tyler, has shown the utmost..."

- Samantha.farr72

Their service manager, Tyler, has shown the utmost customer service. He went above and beyond any place I have dealt with. Thank you so much for your help!

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Yes
Employees Worked With
Other Employees : Dariouse
May 29, 2021 -

Southbank Dodge Chrysler LTD responded

Thank you Samantha. Tyler is without question top notch at what he does. We look to your next visit. Have a great summer. Rodrigo Brand Customer Relations Manager

May 01, 2021

"Every time I’ve visited this dealership to service my..."

- Happy Customer

Every time I’ve visited this dealership to service my car, Tyler has gone above and beyond to ensure that I was more than happy. The customer service has been impeccable, and as a woman this is the first time I’ve been able to trust that I’m being treated fairly when it comes to shop talk!

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Yes
Employees Worked With
May 03, 2021 -

Southbank Dodge Chrysler LTD responded

Thank you for your great review. Out service, advisors go above and beyond to make every client feel like part of our team. And Tyler surely does that. Rodrigo Brand Customer Relations Manager

April 27, 2021

"Excellent service courtoisie absolue et explications des..."

- Marc

Excellent service courtoisie absolue et explications des travaux faits sur le véhicules. Ils ont même offert le service UBER aux frais du garage. Rien à dire mais plutôt à recommander aux propriétaires JEEP Dodge. Professionnel

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Yes
Employees Worked With
Apr 27, 2021 -

Southbank Dodge Chrysler LTD responded

Merci Monsieur Marc, pour votre excellent critique. Nous avons vraiment apprecie votre temps. Nous attendons avec impatience votre prochaine visite Rodrigo Brand Customer Relations Manager

April 21, 2021

"Excellent! Mike (Thomas), Dean and always go to great..."

- KC

Excellent! Mike (Thomas), Dean and always go to great lengths to deliver great service, make sure that all my questions are answered and make sure that I am out in a timely manner. A special kudos to Madeline for ensuring the (rare) cooling fan recall parts were available when my van was.

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Yes
Employees Worked With
Apr 22, 2021 -

Southbank Dodge Chrysler LTD responded

Thank you, KC for your awesome review. It's always nice to hear comments like yours. Rodrigo Brand Customer Relations Manager

April 20, 2021

"Recently had my 2019 Ram in for service. Brent Rodger was..."

- Jim Warner.

Recently had my 2019 Ram in for service. Brent Rodger was beyond helpful. Professional and courteous. Would highly recommend for any service needs and Curtis Thomson for all your parts needs.

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Yes
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Apr 21, 2021 -

Southbank Dodge Chrysler LTD responded

Thank you, Mr. Warner. aia will pass this on to Brent and Curtis. They are true professionals at their job. We are happy that we were able to look after all your vehicle needs. Thank you for your business. Rodrigo Brand Customer Relations Manager

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