This was the first time since purchasing my 2019 Dodge Grand Caravan in June that I had service done at Southbank. With 5500Kms I brought it in for the first oil change , mounting and installing snow tires and adjustments to the rear doors.
I was very pleased with my reception and Tyler was excellant in advising me of the options re purchasing rims for my snow tires and his explanation of procedures at Southbank.
The only criticism I have is that it seemed to take excessively long....approximately 3 1/2 hours. Since I had an appointment and arrived about 10 minutes early I was surprised it took so long. Perhaps advising me of the estimated time at the beginning or as time passed would have been helpful.
I look forward to many more service visits to Southbank as I was very pleased with Tyler and the service people, with the one critique discussed above.
Please be aware I prefer to have good and complete service to "fast" service but I feel this was a bit long for the service required.