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Southbank Dodge Chrysler LTD
Ottawa, ON
1,993 Reviews
Your #1 Dodge Chrysler Jeep dealer in the National Capital Region
Southbank Dodge was founded in August 1974. Since then, our loyal customers have enabled us to expand our operation to become the largest volume Dodge Chrysler Jeep dealer in the Ottawa region. The pride held within myself and the entire Southbank staff is what has allowed us to succeed and continues to motivate us to exceed our customer’s expectations.
I am proud to say that not only is Southbank Dodge the number one Chrysler Dodge Jeep dealership in Ottawa, but we are Five Star Certified by our customers. Customer satisfaction has always and continues to be our number one priority.
I am proud to offer you not only an exceptional line up of vehicles to choose from, but an incomparable service and parts department that will ensure that your vehicle is impeccably maintained.
On behalf of the entire Southbank staff, I would like to say thank you to our clients; whether you are a long-time customer, or new to the Southbank family, I promise that we will continually strive to earn your business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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December 04, 2012
I bought a used 2011 Ford Taurus in October of 2011. After the test drive my girlfriend noticed a slight issue with the rear passenger side tire. There seemed to be something a bit off. I was excited to After the test drive my girlfriend noticed a slight issue with the rear passenger side tire. There seemed to be something a bit off. I was excited to be getting out of a Hyundai Accent and did not notice it as much, but did bring it to the attention of the salesman and the finance manager who both assured me that the car would be checked over completely. I left it to them and there still seemed to be something off about it but it drove fine and they said they inspected everything and all was fine. When it came time for the first oil change that they insisted on at 5000km when the manual said 8000km, I asked about that and they told me that the manual will say that but that the oil is essentially sludge at that point. Funny how I heard the CONTRARY to that on a recent news story on how oils and engines are lasting longer and need less frequent oil changes. Anyway, I again asked about the brakes and the noises I was hearing and was again told that it was fine. I am not a mechanic and stupidly trusted their assessment. Now I am having SERIOUS issues with the breaks sticking and noise issues and am being told that I need completely new brakes front and rear at a cost of over $1000. When I asked why I was NEVER told this before, I was told that the only time the brakes were looked at was August of 2011...I bought the car in October and was GUARANTEED it would be looked over COMPLETELY. When I asked about this the service adviser basically couldn't answer and just wanted to end the call. I am ending my business except for the undercoating I have with them. even then, i wouldn't be surprised if they mess that up too. More
by spl70
Employees Worked With
Stephane Bazinet, Brandon Dallaire
Helpful August 16, 2012
Horrible experience, pushy salesperson, read your contract these guys will throw everything from rust to wheel locks to nitrogen fees at you. The “dealer prep” of vehicle missed an overhead burnt out contract these guys will throw everything from rust to wheel locks to nitrogen fees at you. The “dealer prep” of vehicle missed an overhead burnt out bulb. More
by Edward R
Employees Worked With
Andy
August 08, 2012
They fixed the AC end of June - a couple of weeks later a terrible smell was there (ferion leak) and it was broken. Brought it to be fixed again and they are in denial that it wasnt fixed properly. Want me t terrible smell was there (ferion leak) and it was broken. Brought it to be fixed again and they are in denial that it wasnt fixed properly. Want me to pay 900+ they can try again! total rip-off and no care about customers whatsoever. More
by selkholy
Employees Worked With
Steffan
