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Lexus of London
London, ON
4,079 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds ...
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,079 reviews
May 03, 2025
In the process of leasing new Lexus vehicle; Lisa provided detailed information of different models. She is very professional and takes her time in understanding customer needs followed by detailed l provided detailed information of different models. She is very professional and takes her time in understanding customer needs followed by detailed leasing/ financing options. We are very thankful for her support. More
by IR
May 03, 2025
I had a fantastic experience at Lexus of London, and a big part of that was due to our salesperson, Gentrit. Gentrik was incredibly knowledgeable about the Lexus vehicles, patiently answered our questions big part of that was due to our salesperson, Gentrit. Gentrik was incredibly knowledgeable about the Lexus vehicles, patiently answered our questions, and made the car-buying process smooth and enjoyable. There was no pressure, just genuine assistance. Gentrit's professionalism and friendly demeanour truly set him apart. I highly recommend him to anyone looking for a Lexus in London! More
by alejandro
May 03, 2025
Larry help me alot, he is very knowledgeable, i feel so Happy to have first Lexus in my life. Strongly recommend Larry!! Happy to have first Lexus in my life. Strongly recommend Larry!! More
by chaiyuan1110
Employees Worked With
May 01, 2025
My wife and I were in the market for a new vehicle and compared a number of makes and models, however Lexus stood out as the top pick for us. In addition to the overall vehicle quality, the experience of compared a number of makes and models, however Lexus stood out as the top pick for us. In addition to the overall vehicle quality, the experience of buying a vehicle is just as important. I spoke with Steve MacIsaac who is an excellent salesperson , and human being, who was able to assist us with picking the right vehicle for my wife and my daughter. The level of professionalism and attention we received was a first class experience. Highly recommended More
by Moe75omar
Employees Worked With
May 01, 2025
Steve at Lexus was outstanding. This wasn’t just a car purchase—it was a personal and emotional decision, and he guided me through it with patience, empathy, and professionalism. I This wasn’t just a car purchase—it was a personal and emotional decision, and he guided me through it with patience, empathy, and professionalism. I truly don’t think I would have moved forward if it hadn’t been with him. This is my fourth Lexus, and I couldn’t be happier with my new NX350. Stanley and I are looking forward to exploring new local gems this summer. More
by Mena
May 01, 2025
Looking at the new Lexus 350. I Was met by Steve MacIsaac who showed me around the dealership and led me to the SUV I was looking for. Great guy highly recommend, no pressure tacti I Was met by Steve MacIsaac who showed me around the dealership and led me to the SUV I was looking for. Great guy highly recommend, no pressure tactics Iam going back this week to pull the trigger More
by Inurkitchen
Employees Worked With
May 01, 2025
Never pushy, very accommodating, pleasure to deal with. Steve worked us in with an already busy afternoon but we never felt that we were not important. Steve worked us in with an already busy afternoon but we never felt that we were not important. More
by duncanmackinlay3
April 30, 2025
I recently visited Lexus to test drive a 2021 Audi S3 and had the pleasure of working with Gentrit. From start to finish, he was professional, knowledgeable, and genuinely helpful. He answered all my questio had the pleasure of working with Gentrit. From start to finish, he was professional, knowledgeable, and genuinely helpful. He answered all my questions without any pressure, making the entire experience smooth and enjoyable. You can tell he really cares about his customers. The dealership itself was clean, welcoming, and organized. Overall, a 5-star experience — both for Gentrit and the dealership. Highly recommend! More
by Dan D
Employees Worked With
April 30, 2025
My experience with the team at Lexus of London was excellent. As soon as I entered the dealership, I was greeted by Lisa, who listened to my requirements. We quickly narrowed the search to the RX or N excellent. As soon as I entered the dealership, I was greeted by Lisa, who listened to my requirements. We quickly narrowed the search to the RX or NX Hybrid SUVs. Lisa arranged a couple of test drives the same day and a few more two days later. She sent a few friendly emails reminding me of other options, which were appreciated. Lexus of London has an excellent selection of vehicles, and I was able to find the perfect fit already in their inventory. Lisa also followed up with me after the purchase to ensure I was happy with my new vehicle. Overall, the customer service at this dealership was excellent. Everyone I dealt with was friendly and professional. Two other staff members in particular merit mention. Jasmine, the financial services manager, clearly explained the wide variety of financing and promotional offers available. I was satisfied that she gave good advice about what options were needed and which were worth the extra investment. There was no pressure to select options I didn't need. Brenden was the support specialist who provided technical training on delivery day. He efficiently and patiently explained all the screens and accessories, connected my mobile phone and adjusted the settings and displays. It was a very effective way of learning an immense amount of essential information. I had a positive experience with Lexus of London and would have no hesitation in recommending them to others looking for a new car. More
by Millie
April 30, 2025
Jillian is extremely friendly and knowledgeable. We did not have an appointment, but Jillian was able to assist us right away. She was very knowledgable and not pushy. She was very patient and spent We did not have an appointment, but Jillian was able to assist us right away. She was very knowledgable and not pushy. She was very patient and spent lots of time with us and we can tell she genuinely cares about her clients experience Top-notch service. More
by DH
Employees Worked With
