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Lexus of London
London, ON
4,006 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,006 reviews
August 02, 2024
Lisa Ali assisted me with my first lease and first Lexus! She is an amazing advisor with a warm and friendly demeanour! She was very pleasant throughout this whole process as she tried her best to meet our b She is an amazing advisor with a warm and friendly demeanour! She was very pleasant throughout this whole process as she tried her best to meet our budgetary expectations. She made this experience such a pleasant and memorable one. Definitely eased the stress of purchasing a new car and all the subsequent tedious processes that follows. I’d 10/10 recommend her to anyone I know! Thank you Lisa! Keep up the good work! More
by Kimberleyhainsley
Employees Worked With
August 02, 2024
Lisa was very professional and accepting of our pooch while we met with her. Lisa was easy to engage in friendly conversation. Lisa listened to our expectations with our offer for the vehicle so was ab while we met with her. Lisa was easy to engage in friendly conversation. Lisa listened to our expectations with our offer for the vehicle so was able to advocate on our behalf. So pleased with the service provided from start to finish. Very happy with our Subaru Outback. More
by Taylors
July 30, 2024
Showroom was bright , inviting, clean and active . There seemed to be lots of personal helping everyone with no wait time . Jillian Cook is outstanding. She was so knowledgeable and helpful. There w There seemed to be lots of personal helping everyone with no wait time . Jillian Cook is outstanding. She was so knowledgeable and helpful. There wasn’t one question she couldn’t answer . Both my husband and myself loved her smile and lovely personality. She was always an available for us . We had no doubt that we wanted to work with her and would highly recommend Jillian. More
by Joan
Employees Worked With
July 29, 2024
A good listener,a solution provider, and a trust builder, that is how I describe product advisor Lisa Ali. Thank you for your professionalism and patience. I would highly recommend Lisa Ali. that is how I describe product advisor Lisa Ali. Thank you for your professionalism and patience. I would highly recommend Lisa Ali. More
by Charles L
Employees Worked With
July 27, 2024
My sales person was Lisa Ali and she was very instrumental in my choice to purchase a Lexus. From the start she made me feel very comfortable in all my questions and was who I first dealt with in instrumental in my choice to purchase a Lexus. From the start she made me feel very comfortable in all my questions and was who I first dealt with in August 2023. At that time we test drove the 2 models that I was considering. Early in the summer of 2024 I once again came into the dealership and Lisa was happy to spend some more time in narrowing it down to the vehicle that best suited me. More
by dougbb51
July 27, 2024
Excellent customer service! Rick is very knowledgable, pleasant, and professional. We had a great experience at Lexus of London. Rick is very knowledgable, pleasant, and professional. We had a great experience at Lexus of London. More
by kcechetto
Employees Worked With
July 26, 2024
Excellent detail to customer service! This is our second purchase and we have always been treated very well, from sales to after purchase services, and everything in between. This is our second purchase and we have always been treated very well, from sales to after purchase services, and everything in between. More
by Nancy K
July 26, 2024
My recent visit to Lexus of London was exceptional. Heather greeted me warmly as usual. Heather is very detail-oriented as she explained everything to me before the work began and after completion. Heather greeted me warmly as usual. Heather is very detail-oriented as she explained everything to me before the work began and after completion. Overall, it was exceptional service. Thank you Heather, and keep up the good work. More
by lillian_davis
Employees Worked With
July 25, 2024
Thank you, Rick for being an exceptional and wonderful salesman. You were very pleasant and thorough with all the questions and different scenarios we were looking at when purchasing my IS250C. I am extr salesman. You were very pleasant and thorough with all the questions and different scenarios we were looking at when purchasing my IS250C. I am extremely happy and I LOVE MY CAR! More
by Wild_crazy2
