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Lexus of London
London, ON
3,610 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,610 reviews
September 21, 2023
Thanks you Allen’s help, just purchased car from him, will be come back again , will be come back again , More
by Leibstandarte
Helpful September 19, 2023
I had really wonderful purchasing experience with Alan. His professional, passionate and quality service helped me a lot during the process. His professional, passionate and quality service helped me a lot during the process. More
by Yushenchen22
September 19, 2023
Kevin Gittens was an absolute pleasure to deal with. He was professional, easy to talk, excellent sense of humour. Kevin also fulfilled all of my needs for my new Lexus. I definitely will be seeking him He was professional, easy to talk, excellent sense of humour. Kevin also fulfilled all of my needs for my new Lexus. I definitely will be seeking him out when I need to buy another vehicle. Don't hesitate to find him at the dealership for your Lexus needs. Lexus is lucky to have someone like him representing your brand. More
by Helen S
Employees Worked With
September 19, 2023
I was interested in upgrading my vehicle but there was limited stock. Lisa my sales person called me twice with vehicles that had become available. The second vehicle was the best fit and I purchased it. limited stock. Lisa my sales person called me twice with vehicles that had become available. The second vehicle was the best fit and I purchased it. More
by jmoore
Employees Worked With
September 18, 2023
Superb customer service, knowledge and attention from every facet of this dealership but especially from Manager Chris Pinelli, Salesperson extraordinaire Lisa Ali and the very patient and informative, M every facet of this dealership but especially from Manager Chris Pinelli, Salesperson extraordinaire Lisa Ali and the very patient and informative, Moe! More
by vonnieT
September 14, 2023
Had a great experience working with Dale at Lexus London. Very knowledgeable, able to explain underlying car mechanical issues in layman's terms and provide appropriate suggestions. Very professional, patien Very knowledgeable, able to explain underlying car mechanical issues in layman's terms and provide appropriate suggestions. Very professional, patient, and polite. Always have had a great experience with Lexus London in general, but also Dale. More
by Tamoor
Employees Worked With
September 14, 2023
Absolutely gutted with the experience, I expected better business from Lexus. I originally had an appointment today (September 14) @ 12:00 with Kevin Gittens to test drive an IS 500 as I'm in the market business from Lexus. I originally had an appointment today (September 14) @ 12:00 with Kevin Gittens to test drive an IS 500 as I'm in the market for a sport sedan. Arrived around 11:30, someone at the reception was very kind enough to tell me to have a seat as she informed Kevin of my arrival. An hour and a half passed by, nothing. I understand that things can get busy in a dealership however, if you can't make the time then I don't see the point of booking an appointment in the first place. More
by Lemuel Sta Ana
Employees Worked With
September 14, 2023
Kevin Gittens was a pleasure to work with, knowledgeable salesman with an attentive no pressure approach that was catered to our needs. Easy transaction through and through, will be back for the next one. salesman with an attentive no pressure approach that was catered to our needs. Easy transaction through and through, will be back for the next one. More
by Ry
September 13, 2023
Kevin Gittens was a pleasure to deal with. He was very knowledgeable and attentive. Although we did not end up purchasing the vehicles we viewed with Kevin, I would definitely seek him out i He was very knowledgeable and attentive. Although we did not end up purchasing the vehicles we viewed with Kevin, I would definitely seek him out in the future if shopping for a vehicle. More
by Amy
Employees Worked With
