Lexus of London

Brilliant service! Absolutely everyone at Lexus of London understands what a great customer experience entails, and to a person they deliver in spades! Thank you Tom, La Absolutely everyone at Lexus of London understands what a great customer experience entails, and to a person they deliver in spades! Thank you Tom, Lauren and Jordan! Tony M. More

Always Friendly Staff Booked appointment for service, oil change and alignment check. The work was done and Karen also pointed out that my front tires were approaching mini Booked appointment for service, oil change and alignment check. The work was done and Karen also pointed out that my front tires were approaching minimum and showed me the measurements, so, as I was there and they had stock they were replaced as well. I knew the rear tires were alright as I had replaced when sidewalls blew out a couple of months ago. More

Exceptional & Pleasant Experience! Good day, My girlfriend and I had an absolute pleasant experience purchasing our pre-owned certified Lexus SUV. Lexus of London General Manager, Good day, My girlfriend and I had an absolute pleasant experience purchasing our pre-owned certified Lexus SUV. Lexus of London General Manager, Chris Pinelli is a gentleman, and a professional. During the sales process we were clearly informed of all information needed to make decisions on what was best for us. Lauren Rossini the Financial Services Manager, is a great listener and a total people person, she was lovely to talk to about all of our financing options and needs. Jordan Hallman the Delivery Specialist has excellent product knowledge and was very helpful for educating us on our all of the in depth features in the cockpit of our Lexus! Lauren and Jordan are absolute sweethearts and made this all a relaxing and fun experience. It's important to note, the gentleman who finely detailed this vehicle for delivery is exceptional at this fine art. Cleaning and detailing cars is actually very physical work and is best suited to those who pay particular attention to detail. Pulling up into the parking lot at Lexus of London, there it was, our next vehicle backed in looking like a business jet ready for departure. WOW! I have chills right now writing this paragraph! Also, walking into the clean fresh air showroom with all of the beautiful cars on display, makes you feel like a big shot. It felt so good walking in there and being very well greeted and respected. Help yourself to a Columbian coffee and relax and look at the beautiful automobiles available for test drive. Lexus of London, Chris Pinelli and your team, outstanding job and we'll be sending you "bird dogs" (new clients) your way. Sincerely, DD More

An upsetting defect handled in a most satisfactory manner One year after purchasing my 3rd Lexus RX (used 2015 RX350), the multi-function display failed at 92K KM and exactly on the last day of the 4 year wa One year after purchasing my 3rd Lexus RX (used 2015 RX350), the multi-function display failed at 92K KM and exactly on the last day of the 4 year warranty period. This is a very, very expensive repair. Meeting with the service manager Adam McCallum, he agreed to look into what he could do to address the issue and cost. A week later, Romeo Nissan, my service advisor contacted me to inform me they had arranged to have this unit replacement at a much reduced cost. I have been a client of Lexus of London for 16 years and have always felt as if I was a special client. I am also delighted at the professionalism of their staff. My experience with this latest issue is confirmation of that impression. More

Patient and Pleasant Experience Allen is quite an amazing sale rep I got to known from a mutual friend. His dedicated working effort, patient introduction and professional explanatio Allen is quite an amazing sale rep I got to known from a mutual friend. His dedicated working effort, patient introduction and professional explanations to cars I am interested in are quite significant. During this purchasing experience, he’s never missed my opinion or message, always making recommendations from a friend point of view, strengthening the trust we established since we met. He is professional, patient, friendly and I really appreciate his help throughout this experience. More

Sales Rep, Natalie: Professionnel and Courteous Natalie, at Lexus of London, was professional and attentive throughout the process of our vehicle purchase. She explained things in great detail and Natalie, at Lexus of London, was professional and attentive throughout the process of our vehicle purchase. She explained things in great detail and followed up to make sure we were happy with our car. Recommended highly! More

Great experience Larry provided excellent customer service and information about the vehicle I like. He is very professional and have lots of knowledge about vehicles. Larry provided excellent customer service and information about the vehicle I like. He is very professional and have lots of knowledge about vehicles. I will definitely recommend him to my friend. More

perfect experience This sales person is very good, patient, sincere, enthusiastic and generous. A very worthy of recommendation, at any time can contact him, after-sales This sales person is very good, patient, sincere, enthusiastic and generous. A very worthy of recommendation, at any time can contact him, after-sales questions are still patient to answer. More

very positive Larry was very polite and patient thruout the entire time that me and my friends are there at the dealership. He was knowledgable about the products a Larry was very polite and patient thruout the entire time that me and my friends are there at the dealership. He was knowledgable about the products and was able to give professional advice to my friends and helped them get the car they wanted. He was also very accommodating when it comes to coordinating for test drives as well as when and how to pick up the vehicle after my friends made the purchase. Overall, it's a pleasant experience for me and my friends. I would come back again, plus the coffee was good!! More

excellent The service that Larry Liang provided was excellent. He provided a very comfortable environment for me at Lexus, and very competitive price as well. The service that Larry Liang provided was excellent. He provided a very comfortable environment for me at Lexus, and very competitive price as well. It was a great experience. More