Lexus of London

Excellent experience of getting a new car! Both Jack and Helen helped me get my first car of a Lexus 350rx this week. They are all nice and patient by explaining details of the car as well as p Both Jack and Helen helped me get my first car of a Lexus 350rx this week. They are all nice and patient by explaining details of the car as well as post purchase services. The car is amazing and the discount is huge. Definitely an excellent experience with them! More

Great service Great location and very great dealership. People are very nice and kindly. So far very happy with my car and saless has been very helpful Great location and very great dealership. People are very nice and kindly. So far very happy with my car and saless has been very helpful More

Execellent service and great staff I have dealt with the dealership for over two years. And I have always been amazed by the organized staff member and the services they provided. Alway I have dealt with the dealership for over two years. And I have always been amazed by the organized staff member and the services they provided. Always friendly and caring. I would definitely recommend this place to the friends around me. More

Great Customer Service I never usually write these things but I was very impressed with the staff at Lexus and all the help that Rick Watson provided my husband and I. We ar I never usually write these things but I was very impressed with the staff at Lexus and all the help that Rick Watson provided my husband and I. We are looking to buy a new vehicle at the end of summer and Rick answered all of our questions and more! No pressure what so ever to buy a car just a very informative discussion. Rick you're amazing at your job! We visited other dealerships but now know who we will be dealing with. Thank you & see you soon :) More

Awesome! I traded my 2009 LS for a 2012 LS. Sue Vincent was an absolute delight to deal with and we very quickly arrived a deal that I feel was very fair. Once I traded my 2009 LS for a 2012 LS. Sue Vincent was an absolute delight to deal with and we very quickly arrived a deal that I feel was very fair. Once I took delivery I noticed a very small issue where the previous owner had obviously spilled something inside the centre console damaging the protective cover inside. I requested the parts dept. to order a new one. Imagine my surprise when they gave me the cover and apologized for not noticing it before I got the car, I can't say enough about what a great group of people they have at this dealership. They are very professional, knowledgable about the product, friendly and attentive. More

Beyond my expectations One of the most satisfying experiences I have ever had with dealers. JACK and HELEN are very professional employees and went beyond and above my perso One of the most satisfying experiences I have ever had with dealers. JACK and HELEN are very professional employees and went beyond and above my personal needs. they made everything easy to understand and provided professional suggestions. More

Easy & Enjoyable Sue was a pleasure to deal with. She made the whole experience enjoyable. There is a reason we keep coming back to Lexus of London....great people and Sue was a pleasure to deal with. She made the whole experience enjoyable. There is a reason we keep coming back to Lexus of London....great people and great service! More

Excellent service Had a screw in my tire...called and had Karen who fit me in for service. It was busy but she called back within ten minutes and could do the repair t Had a screw in my tire...called and had Karen who fit me in for service. It was busy but she called back within ten minutes and could do the repair that evening. Amazing team More

From start to finish we had a fantastic experience. From the time we entered the showroom to the time we picked our RX everyone was very friendly. We met Sue who was very knowledgeable about the vehicle From the time we entered the showroom to the time we picked our RX everyone was very friendly. We met Sue who was very knowledgeable about the vehicles we looked at.Sue was a great listener and would always return calls and emails promptly. When we concluded our purchase the car was prepared and ready when we arrived at the dealership. The presentation of our new RX was outstanding. We would highly recommend Sue and all the other staff that made the experience so pleasant. Lexus of London is outstanding and really cares about the clients. More

satisfied client I purchased a Lexus 350 from Lexus of London and because I lived remotely about 7 hours away, I was somewhat apprehensive about how this would work. I I purchased a Lexus 350 from Lexus of London and because I lived remotely about 7 hours away, I was somewhat apprehensive about how this would work. I also had a vehicle to trade which they had not seen. We both did our due diligence by phone and my salesperson took my questions and responded to them very professionally. When she had to consult with a shop technician, she did so to ensure that I , the customer, was given accurate information. There was no intense sales pressure, We even changed vehicles midway during our discussions as she felt that the one I purchased was more aligned with my needs. We were also able to negotiate a fair price for my trade in based on mutual trust. Payment options were handled by their Business office and optional coverages (eg Extended Warranty) were well explained. On closing day, all papers were ready and the process took approximately 1.5 hours. Both vehicles were diligently checked over and minor issues were addressed. Their delivery person took the time to walk us through and explain the features of the vehicle, a job she obviously likes doing. She also mentioned that she will serve as an ongoing resource should we have any questions. With our salesperson 'quarterbacking' our purchase, this was an excellent purchasing experience. More