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Lexus of London
London, ON
4,077 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,077 reviews
August 21, 2019
good sales Allen is a good sales, he helps me pick a good car for me. I just here couple months and he came to pick me many times and give me a good service. Allen is a good sales, he helps me pick a good car for me. I just here couple months and he came to pick me many times and give me a good service. More
by chen
Employees Worked With
August 21, 2019
Outstanding customer service. Helen K. Tom gave us outstanding customer service. He was very knowledgeable and patient with us. Tom helped us choose the correct model to suit our needs. H Tom gave us outstanding customer service. He was very knowledgeable and patient with us. Tom helped us choose the correct model to suit our needs. He was genuinely friendly and happy to help us make the right decision. He made our purchase a very enjoyable experience. Everyone at the dealership were top notch and very helpful, including Tom, Romeo, Lauren and Jordan. We love our new NX and we know we will enjoy coming to the dealership for service. More
by HelenK
August 19, 2019
Outstanding dealership, cars, sales rep and service. We purchased our second RX 350 based on our excellent experience. We found Tom to be very knowledgeable, professional, helpful and pleasant. All of We purchased our second RX 350 based on our excellent experience. We found Tom to be very knowledgeable, professional, helpful and pleasant. All of the employees at the dealership are first class. Highly recommended! More
by D and J
August 17, 2019
Out standing service! Kevin was genuinely helpful, friendly and energetic. He spent a lot of time with us giving all the minute details of the vehicles that we were intere Kevin was genuinely helpful, friendly and energetic. He spent a lot of time with us giving all the minute details of the vehicles that we were interested in. If you are looking for a high end car, I would definitely recommend this dealership. If you want a great experience ask for Kevin. More
by Londoner
Employees Worked With
August 17, 2019
VIP Treatment Lexus of London gave my wife and me absolute VIP treatment. The salesman, Kevin Gittens, was an absolute standout and a fine example of how to do cust Lexus of London gave my wife and me absolute VIP treatment. The salesman, Kevin Gittens, was an absolute standout and a fine example of how to do customer service. He stayed past closing time, just before a holiday weekend nonetheless, to make sure my wife and I had all of the information we needed to make an informed decision. It has been two months now and Kevin remains a standout among dealer reps in London, Ontario. I would recommend that anyone interested in a Lexus go and meet with him. You simply will not find better treatment anywhere in this city. More
by London Consumer
Employees Worked With
August 15, 2019
Excelente Customer Service Tom is an excellent and professional sales person. I totally recommend this dealer and Tom as you sales professional. Happy 😀 to do business here. Se Tom is an excellent and professional sales person. I totally recommend this dealer and Tom as you sales professional. Happy 😀 to do business here. See you soon. More
by LexusCanada1
Employees Worked With
Tom Hiscott
August 10, 2019
Heat shield Repair Rattling for a month. Called Lexus and they told me that it was probably a heat shield. They fit me in that day and the best part - it only cost me $4 Rattling for a month. Called Lexus and they told me that it was probably a heat shield. They fit me in that day and the best part - it only cost me $40 for the repair. Cheaper than my oil changes. More
by Lexus 1 fixed!
August 09, 2019
Thank you! A fantastic experience, everyone was EXTREMELY welcoming and helpful. We will definitely buy another Lexus from this dealership. Sue Vincent and Laure A fantastic experience, everyone was EXTREMELY welcoming and helpful. We will definitely buy another Lexus from this dealership. Sue Vincent and Lauren Rossini, thank you! More
by Emily and Anthony
August 09, 2019
Positive This time is an experience. Allan is patient and carefully. Very good at his job.Help a lot in customer’s life. He is a reliable salesperson. This time is an experience. Allan is patient and carefully. Very good at his job.Help a lot in customer’s life. He is a reliable salesperson. More
by Aurora
August 09, 2019
Excellent experience Larry provided a professional service. He patiently answered every single questions that we confused. It was a great experience that I had Larry be my Larry provided a professional service. He patiently answered every single questions that we confused. It was a great experience that I had Larry be my dealer. More
by Glya
Employees Worked With
