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Lexus of London
London, ON
3,610 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,610 reviews
September 20, 2019
Tire repair I came in because I had a slow leak in one if my tires. As always the service department was courteous and looked after my problem in a timely manner I came in because I had a slow leak in one if my tires. As always the service department was courteous and looked after my problem in a timely manner More
by Tire lady
Helpful September 19, 2019
Fantastic service Their work team is very professional and patient, busy but always willing to help customers and listen to meet their needs. I highly appreciate their Their work team is very professional and patient, busy but always willing to help customers and listen to meet their needs. I highly appreciate their work and will recommend them to my friends More
by Tingting
September 19, 2019
Friendly and excellent service It is a great shopping experience. Good environment, professional introduced information. And so supplying some useful information as auto insurance. It is a great shopping experience. Good environment, professional introduced information. And so supplying some useful information as auto insurance... it is wonderful. Thought the model and the colour is not our first choice More
by Joe Yang
September 18, 2019
Great Service We are always impressed with the quality of service at the Lexus of London Dealership. All of the staff are helpful, knowledgable, and friendly. Than We are always impressed with the quality of service at the Lexus of London Dealership. All of the staff are helpful, knowledgable, and friendly. Thanks More
by paf
September 17, 2019
We were very impressed! My husband and I made purchase over the phone based on Rick’s Watson sole opinion. We were debating over 2 vehicles they had at dealership. Rick even My husband and I made purchase over the phone based on Rick’s Watson sole opinion. We were debating over 2 vehicles they had at dealership. Rick even spoke with us on Sunday, on his day off. And when we meet him few days after, we were even more impressed with his professionalism & knowledge. Everything he said about condition of the car was 100 % accurate. Used car price were priced very well. So anyone who read ratings, please note you will be in very good hands. We are very much satisfied with entire experience! Thank you Lexus of London! Thank you Rick! More
by Deanna
September 17, 2019
best service Larry and Jack are friendly and helpful. Thank you for their patience. I will highly recommend them to my friends. it’s a wonderful experience with L Larry and Jack are friendly and helpful. Thank you for their patience. I will highly recommend them to my friends. it’s a wonderful experience with Lexus of London. More
by Tif
September 16, 2019
Auto Purchase A great experience overall, Natalie Marsh has a wonderful personality combined with the knowledge and detail to attention in every way. The best deal A great experience overall, Natalie Marsh has a wonderful personality combined with the knowledge and detail to attention in every way. The best dealership to know. Respectfully Submitted, Bruce More
by Bruce Lexus AA 2020
September 15, 2019
Very Satisfied My husband and I were very satisfied with Larry's great service plus car's nice price. We will definitely come back in the future and recommend to ou My husband and I were very satisfied with Larry's great service plus car's nice price. We will definitely come back in the future and recommend to our friends. Dealership is first rate in appearance, service and quality of work. More
by Zhifan Yang
September 12, 2019
Great service, as usual. Great service plus great car detailing. Will definitely come back. Dealership is first rate in appearance, service and quality of work. We have purcha Great service plus great car detailing. Will definitely come back. Dealership is first rate in appearance, service and quality of work. We have purchased four vehicles here and will do so again. More
by Bob
September 12, 2019
Great Customer Service Met with Rick Watson to discuss possible trade-in & purchase. I have heard many good things about Rick and I was not disappointed - he is a true profe Met with Rick Watson to discuss possible trade-in & purchase. I have heard many good things about Rick and I was not disappointed - he is a true professional and answered all of my questions patiently and thoroughly. Although we were not able to close a deal this time, I look forward to meeting with him again in the near future to get myself a Lexus. More
by Sang Bin
Employees Worked With
