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Lexus of London

London, ON

4.9
3,610 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 3,610 reviews

April 20, 2021

This was our first time visiting the dealership and buying a Lexus. Sue Vincent was knowledgeable, personable, helpful and didn't pressure us. Jordan Fera did a super job explaining our car's feature More

by Doug
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Fera
April 20, 2021

Amazing dealership! Very Knowledgeable and friendly. It was a very smooth process. We are extremely happy with the service and the interest rate we received for our Lexus NX. After looking all over Ontari More

by Vlora Bislimi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Rossini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Skellett
April 20, 2021

I have been impressed with this dealership during my many years of association with the sales, service, and finance areas. The staff has always been most pleasant to deal with and are outstanding people. The More

by jasscotty
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lauren Rossini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Gittens
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 17, 2021

We were lucky to meet Larry Liang and his manager Jack Ji for our new car, it is a great experience to work with, always friendly and supportive, highly recommend! More

by shuishenzh
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 17, 2021

I have had only positive experiences at Lexus of London over the years. All members of the service staff genuinely care about their customers and provide clear and detailed information about repairs. More

by Elaine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CARMEN Jones
April 17, 2021

Always friendly great service,Karen Campbell always handles any problems in service. The young gentlemen who has a great smile directs your car into service spot. More

by Fisher.joannt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sue Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 16, 2021

Sue was very friendly and professional . I found her very helpful. Buying a car is not something I Love to do but she was very helpful. Thanks Sue More

by themckellars@execulink.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 16, 2021

Always superb! Thank you for the great staff and knowledgeable service centre. I have been coming here for years to purchase and service my vehicles. More

by WendyCB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CARMEN Jones
April 16, 2021

Very professional. Waiting area clean and spaced out to make everyone feel safe. Work was done on time, loaner vehicle was very clean and Karen sanitized prior to us taking it. More

by bill_perry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 14, 2021

Lexus of London service representatives are exemplary in delivery of service I am very happy with my interactions. I expect to be back again soon. More

by cecil899
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
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