Ken Shaw Lexus

Excellence Service Tabish took the time to demonstrate all the new features of our NX300. He was polite, courteous and respectful with my spouse and me. The sales depar Tabish took the time to demonstrate all the new features of our NX300. He was polite, courteous and respectful with my spouse and me. The sales department lived up to the expectation of a Lexus dealership. After buying 4 Lexus over the past 15 years, this was the best experience (both in price and service) to date, given it was a different dealership. We will want to secure our next vehicle with Ken Shaw Lexus. More

First Lexus NX200T Purchase Tabish is a very friendly and polite person who wanted my business. He went back in forth negotiation the price with his manager Simon. This was my Tabish is a very friendly and polite person who wanted my business. He went back in forth negotiation the price with his manager Simon. This was my first time purchasing a vehicle of this type. I was very excited. Upon possession, I was not satisfied as car was not detailed. Dealer took ownership of situation and provided superior service and even provided a loaner vehicle. Thank you Simon, Tabish and team for their professionalism and addressing all of my concerns and standing up to the brand. I am 100 % satisfied. I highly recommend this dealership. More

Thank you for the experience Raymond is very honest and happy person. He was a pleasure to deal with. We purchased a used Lexus Rx and he gave us a good deal with excellent custo Raymond is very honest and happy person. He was a pleasure to deal with. We purchased a used Lexus Rx and he gave us a good deal with excellent customer service. More

First car purchase Everything went smoothly all thanks to Tabish, he showed me everything I needed to know about my new car, He was also very friendly and outgoing, maki Everything went smoothly all thanks to Tabish, he showed me everything I needed to know about my new car, He was also very friendly and outgoing, making the purchase process easy. I highly recommend him to anyone who is looking to grab a Lexus at Ken Shaw! 5 stars. Great customer service and an even better man :) More

Great experience I am a repeat customer of this dealership. Great experience and would highly recommend this dealership. Tabish was honest, helpful and made my experie I am a repeat customer of this dealership. Great experience and would highly recommend this dealership. Tabish was honest, helpful and made my experience smooth and easy. He really wanted my business and did his best to make sure I walked out of the dealership with the car of my choice and with a satisfactory experience. More

Good first impression 8k service done. Even though they were expecting to only complete the standard service, they agreed to additional requests that would be covered unde 8k service done. Even though they were expecting to only complete the standard service, they agreed to additional requests that would be covered under warranty. Reception area spotless. Complimentary breakfast and well stocked lounge was appreciated. Work was done in less time than predicted. Was also nice that the oil level was NOT overfilled as is the case at almost every other dealer I’ve every been too. Honourable mention to the cafeteria cook who went out of way when the cafeteria coffee machine was acting up, he went down to the lounge to get me a coffee with all the trimmings. A great sign of the quality attitude that staff have at this location. More

Outstanding Customer Service & Experience I was involved in an auto collision on Sep 29 (not at fault). Although my insurance company recommended that I take our Lexus RX 350 to their preferre I was involved in an auto collision on Sep 29 (not at fault). Although my insurance company recommended that I take our Lexus RX 350 to their preferred auto body shop, I insisted on taking to Ken Shaw for repair for full peace of mind and I trusted Ken Shaw will restore my vehicle to pre-accident condition. That was absolutely the right decision made! Paul and Diane from the collision team was very helpful though the process from dealing with insurance to the repair/replace bumper and lights. I was very pleased with the paint/body work done. I noticed a warning light and hood lift issue after picking up the vehicle. I brought my concerns to the Danny Jamal (GM) attention and Danny responded very swiftly and introduced John Bennett to address my concerns. I brought the car back in the dealership the next day and received a complementary rental car. Warning light and hood Issues were fixed on the same day at no costs. That was a true testament of professionalism and excellent customer service. I highly recommend anyone looking for a car, service or body repairs to go to Ken Shaw! More

Excellent customer service. Very impressed with Dennis Jung professionalism and kindness.My husband and I have been treated with respect and understanding. Thank you Dennis,we w Very impressed with Dennis Jung professionalism and kindness.My husband and I have been treated with respect and understanding. Thank you Dennis,we will definitely recommend Ken Shaw Lexus to our friends and family. More