34 Reviews of Ken Shaw Lexus - Service Centre
Great advice from Raymond Kan and Yolano Whittier at every point of discussion recently -- and every time we have been to Ken Shaw Lexus. They are the best! every point of discussion recently -- and every time we have been to Ken Shaw Lexus. They are the best! More
Fix your cars before selling new ones! Here your lemon 🍋 Before you consider buying from Ken Shaw Lexus, my NX300 F Sport most of the warning lights lit up including check engine f Here your lemon 🍋 Before you consider buying from Ken Shaw Lexus, my NX300 F Sport most of the warning lights lit up including check engine for no reason, the car still under 100,000km. They claim two pistons and other parts need replacing despite regular service and premium gas I have. Luckily it will be fix under warranty. Their customer service beyond ridiculous and it seems nobody in charge. I can’t even get a loaner car. More
Good services and dealership Best Lexus services (Ken Shaw) in Toronto than any other Lexus dealership. If your looking any services or planning on buying a new car, strongly reco Best Lexus services (Ken Shaw) in Toronto than any other Lexus dealership. If your looking any services or planning on buying a new car, strongly recommend this place for you. More
Incredibly competent customer service I went into Ken Shaw Lexus today because it was the most convenient dealership to me- at the time, even though I did not purchase my vehicle from them I went into Ken Shaw Lexus today because it was the most convenient dealership to me- at the time, even though I did not purchase my vehicle from them (i am not impressed with dealership that sold me the car), their team answered my questions immediatley, solved my problems professionally and they understood their product knowledge - and did not even charge me for their time! Tabish - thank you - I will see you again soon for my replacement car - all do the efficient and friendly service you gave today! More
Collision Centre at its best. Brought my Lexus in to the Ken Shaw Lexus Collision Centre for body shop repairs after being damaged by a hit-and-run driver. My insurance company Brought my Lexus in to the Ken Shaw Lexus Collision Centre for body shop repairs after being damaged by a hit-and-run driver. My insurance company wanted me to bring it to a local body shop near my house but I insisted that I bring it to Ken Shaw Lexus even though it was a 40 minute drive away. I had bought my car there as a pre-owned vehicle about a year ago. John was the first to greet me and immediately took a look at the damage. He assured me that he will take good care of the repairs and would bring it back to OEM-like condition. During the process while my car was in the body shop, we had to deal with issues with the insurance company and I don’t have enough words in this review to show my appreciation and gratitude for John and his team. During the whole process, John was very patient and made sure he kept me updated on the status of the repairs even though I knew the body shop was very busy and that I was not the only customer. Just picked up my ‘new’ Lexus back from the body shop and I am extremely happy with the workmanship and that John did exactly what he promised me he would do on day one. Even on the final pick-up day, their body shop team members stepped up and took care of some last minute fixes that I noticed only because I am a very detailed oriented person. Nothing big but they still fixed it with no questions asked. What I got was a repaired car that I now love even more, but Ken Shaw Lexus gained a customer and ambassador for life. Happy Lexus car owner. More
Very good dealership This is an exceptional dealership with excellent staff both for sales and service. Friendly atmosphere and knowledge people.A great facility.Bought my This is an exceptional dealership with excellent staff both for sales and service. Friendly atmosphere and knowledge people.A great facility.Bought my second Lexus from them in June had purchased my very first Lexus from another dealer which I was not satisfied with. Its worth the drive! More
Updated - Acceptable While the service provided while the car was in the shop was adequate, It took writing a scathing letter for a call to action. I love my Matrix an While the service provided while the car was in the shop was adequate, It took writing a scathing letter for a call to action. I love my Matrix and my next car will be a Toyota as well. Hopefully Ken Shaw can improve the customer service (online service center as well as internal customer service, to match the good quality of workmanship. More
Good first impression 8k service done. Even though they were expecting to only complete the standard service, they agreed to additional requests that would be covered unde 8k service done. Even though they were expecting to only complete the standard service, they agreed to additional requests that would be covered under warranty. Reception area spotless. Complimentary breakfast and well stocked lounge was appreciated. Work was done in less time than predicted. Was also nice that the oil level was NOT overfilled as is the case at almost every other dealer I’ve every been too. Honourable mention to the cafeteria cook who went out of way when the cafeteria coffee machine was acting up, he went down to the lounge to get me a coffee with all the trimmings. A great sign of the quality attitude that staff have at this location. More
Outstanding Customer Service & Experience I was involved in an auto collision on Sep 29 (not at fault). Although my insurance company recommended that I take our Lexus RX 350 to their preferre I was involved in an auto collision on Sep 29 (not at fault). Although my insurance company recommended that I take our Lexus RX 350 to their preferred auto body shop, I insisted on taking to Ken Shaw for repair for full peace of mind and I trusted Ken Shaw will restore my vehicle to pre-accident condition. That was absolutely the right decision made! Paul and Diane from the collision team was very helpful though the process from dealing with insurance to the repair/replace bumper and lights. I was very pleased with the paint/body work done. I noticed a warning light and hood lift issue after picking up the vehicle. I brought my concerns to the Danny Jamal (GM) attention and Danny responded very swiftly and introduced John Bennett to address my concerns. I brought the car back in the dealership the next day and received a complementary rental car. Warning light and hood Issues were fixed on the same day at no costs. That was a true testament of professionalism and excellent customer service. I highly recommend anyone looking for a car, service or body repairs to go to Ken Shaw! More
Poor service and lack of professionalism. Visited the Ken Shaw Lexus Service Department on Oct 27, 2018, beside giving me wrong quotes multiple times and each time and lack of professionalism. Visited the Ken Shaw Lexus Service Department on Oct 27, 2018, beside giving me wrong quotes multiple times and each time he was blaming his coworkers for his mistake and never accepted responsibility for his own errors. More