Island Ford Superstore

My sales associate Matt had me in and out of the dealership in record time. From start to finish it was an extremely easy and enjoyable process. I highly recommend Island Ford and Matt Cadzow to any dealership in record time. From start to finish it was an extremely easy and enjoyable process. I highly recommend Island Ford and Matt Cadzow to anyone looking to purchase a new or used Ford More

bought a 2011 Kia soul last Tuesday. The brakes were a bit grindy so I requested they be changed and, obviously, that the car be given a once over in the shop and any safety issues de The brakes were a bit grindy so I requested they be changed and, obviously, that the car be given a once over in the shop and any safety issues dealt with. On Friday I got a phone call saying there was a “glitch” with the keys and they had to take it to a Kia dealership to fix it. So, eventually, after much back and forth I got my car on Wednesday. Now, I have to say that, due to their screw up with the keys, they did provide me with a loaner car so up until this point in the transaction, I would give them a 4 star review. However when the car was delivered it only came with 2 keys (the sale included 3 when I bought it), there was barely any gas in the tank - maybe I’m being petty but when I pay dealership prices I expect a full tank of gas. Also, I did not receive a carfax (the salesman reviewed it with me at the dealership) nor was there any documentation from the shop about fixing the brakes, the key debacle - I would have expected a report from Kia too - or any other work done on it - or required on it. Their website says that they do free delivery for all of the island and, while they did deliver the car, they did make several requests for me to drive down to Duncan (I’m in Parksville) to pick it up. I phoned the manager (Kyle) to express my concerns and he dismissed me and offered to “fill your tank the next time you’re in Duncan”. I replied that I only go to Duncan about once every 2 or 3 years so….. He apologized for the loss of the key and gave no offer of renumeration for it - these keys are approximately $300 to replace so I’m more than annoyed and feel screwed over by Island Ford. More

Love dealing with Matt I have bought three vehicles from him and will by more from him him and will by more from him More

Matt Cadzow was amazing to work with in buying my 2023 Ranger. He was patient, kind and attentive to all my questions. He made buying a my new wheels a memorable experience. Buy your truck from Matt. Ranger. He was patient, kind and attentive to all my questions. He made buying a my new wheels a memorable experience. Buy your truck from Matt. Thank you More

Really appreciate Dave and his dedication to helping customers . I am a return customer and very much appreciate his help with purchasing a new vehicle . customers . I am a return customer and very much appreciate his help with purchasing a new vehicle . More

The staff are all very friendly and go the extra mile for their customers. Dave Faithfull is thorough, always responds to questions and did a the answers. their customers. Dave Faithfull is thorough, always responds to questions and did a the answers. More

Ordering a Bronco at Island Ford has been such an exciting experience. Oliver Dash, our sales Associate, walked us through the whole factory ordering process. After submitting our order, he answered exciting experience. Oliver Dash, our sales Associate, walked us through the whole factory ordering process. After submitting our order, he answered my many questions with a positive and upbeat attitude, always reassuring us that everything is proceeding as expected. I am thankful to the whole staff at Isand Ford for helping making a dream a reality. Thanks to Peter and Kyle, sales managers, Sandra in financing, and Linda at front desk. If you are looking to buy a Bronco, I recommend the whole team at Island Ford! More

Dave is Amazing, his effort to help me out for the Ford I am looking for is out of this world. I never come across such an extreme service oriented professional in my career. Dave your extra mile effort now am looking for is out of this world. I never come across such an extreme service oriented professional in my career. Dave your extra mile effort now has made me to learn from you. All the best to you. More

David Faithful is more than a salesman. He invests his time and effort to make sure that his customer receives the ultimate experience on vehicle/price and service. There is no pressure - He invests his time and effort to make sure that his customer receives the ultimate experience on vehicle/price and service. There is no pressure - just great service. You can't ask for more than that! Island Ford, thank you for making my Bronco dreams come true! More

David Faithful has an amazing ability to match potential owners with the right vehicle! "Right" for them, not just a good match... the perfect match!! I am about to buy my 4th Ford from David, and again, owners with the right vehicle! "Right" for them, not just a good match... the perfect match!! I am about to buy my 4th Ford from David, and again, I am confident the vehicle will be the right one for me. Barb More