Capital Chrysler Jeep Dodge

not the greatest experience We bought a RAM at Capital Dodge and I was disappointed with the service we received from the sales and finance people. The day we went to pick up the We bought a RAM at Capital Dodge and I was disappointed with the service we received from the sales and finance people. The day we went to pick up the vehicle, add on that we paid for were not installed, we had to return a few days later and we were told it would be 1.5 wait, we ended up waiting 2.5 hours. Then we had to return again after a few phone calls to the finance person to get the proper paperwork for certain warranties. Brian in the service department was the best person I have ever dealt with in any service dept, he was a pleasure to deal with. I am grateful that in the future I will only have any dealings with the service dept and not the sales dept. When you make one of the largest purchases in your life you should receive great service from all departments. More

My experience with Capital Dodge was wonderful. I really appreciate my experience with Capital Dodge especially my experience with Andreanne Budd. Within a few hours and I got out of Capital Dodge w I really appreciate my experience with Capital Dodge especially my experience with Andreanne Budd. Within a few hours and I got out of Capital Dodge with a Dodge Ram., Thanks to Andreanne, I was able to have my service in French More

Deceptive and overpriced Jim Durrell passed me to Brian for the BEST PRICES guaranteed. Purchased running boards and step up with a "saving of several hundred dollars" on my Jim Durrell passed me to Brian for the BEST PRICES guaranteed. Purchased running boards and step up with a "saving of several hundred dollars" on my way to work decided to check Dilawri for a quote. My SAVINGS equalled $8.00. Went on the weekend to CAPITOL Dodge and got a true quote. On my original sales receipt the labour costs were increased then decreased to show a substantial savings. After many emails I was passed to Kyle. His explanation was that the weekend staff didn't know what they were doing end of story. Great customer service Kyle. I was lied to and deceived and so thankful I have everything on their invoices. Beware of this place and get quotes from honest dealerships More

Excellent service Just bought my first Jeep from Shannon Duncan. Excellent experience all around. We had not planned on buying from the dealership, but were blown away Just bought my first Jeep from Shannon Duncan. Excellent experience all around. We had not planned on buying from the dealership, but were blown away by the service, friendly atmosphere, and lot selection (we bought used). Shannon knew the product well, was happy to do some extra leg work to answer our many questions, and in the end sold us exactly what we were looking for. When we picked up our jeep, there were no surprises. The mechanical work requested was all done as we had hoped and we left the dealership feeling very glad we decided to purchase from this location. Will definitely return for future purchases. Thanks again Shannon! More

High Admin and Gas charges I first should let you know I sold cars for a few years, new and used, so I am quite familiar with the process. I researched my purchase on Car Cost C I first should let you know I sold cars for a few years, new and used, so I am quite familiar with the process. I researched my purchase on Car Cost Canada and had a very good view on the cost of the vehicle I wanted as well as the value I wanted for my trade in. Having talked to the salesman and ironed out the details I explained the vehicle I would accept was located 250km from them and if they could not find one closer I would assist in travelling to the other dealership to pick it up. After making our deal on the price I was then taken to the F&I Office (Finance & Insurance) that is when I was informed of a $90.00 charge for gas, (51litre tank) and an Administration Fee of $995.00. Dealer took almost 2 weeks to confirm the vehicle I had already located for them was available and a further 1 week to pick it up and get it ready for me to take delivery. My salesperson had quit the dealership before I took delivery and on the day of my delivery the gas tank was empty and I had to ask for it to be filled. I know if I had treated my customer the way my deal was handled I would not expect to ever sell them another vehicle especially with almost a THOUSAND DOLLAR FEE FOR PAPERWORK! More

Awesome job! I recently had the experience to work with Shannon D , what a breath of fresh air! I had the unfortunate inconvenience of having to buy my second car I recently had the experience to work with Shannon D , what a breath of fresh air! I had the unfortunate inconvenience of having to buy my second car from Capital in less than six months due to some issues with the first purchase. As you can imagine this was a very stressful situation, Shannon could not have demonstrated better professionalism and dedication to providing outstanding customer service., she is an absolute asset to the Capital team. If only every interaction with sales staff went this smoothly...GREAT job Shannon! Thank you! Shannon Coleman More

Great Service Attitude! Even with the several problems we have had with our new vehicle, the Service people have always treated us with the utmost respect. Service has been Even with the several problems we have had with our new vehicle, the Service people have always treated us with the utmost respect. Service has been friendly and prompt. For the latest issue, Brent kept us up to date on what was being done to rectify the problem. Thank you, it was much appreciated. More

Poor if not non existent customer service No one ever picks up the phone or calls you back, no point to leave a message with reception, service reps couldn't organize a 2 page binder also poor No one ever picks up the phone or calls you back, no point to leave a message with reception, service reps couldn't organize a 2 page binder also poor quality of service work, door and trim panels put back incorrectly after repair of Missed things on commercial safety inspection, perhaps MTO should visit this garage More

Stay away Horrible store. Make no mistake, you ARE just a number there. Parts staff are unfriendly. Bought a set of winter wheels and tires for my Town and Coun Horrible store. Make no mistake, you ARE just a number there. Parts staff are unfriendly. Bought a set of winter wheels and tires for my Town and Country while I was in for an oil change. They installed the wrong tires. Brought my Fiat in for service because both headlights went out at the same time. Got a call within a half hour telling me I needed to buy two new headlights. I asked if they had diagnosed what went wrong. Why would both lights go out at the same time? Didn't matter. Replace both lights for $308 (turned out to be $319) and then they'd diagnose it if they went out again. Was told by the service manager that no diagnosis was needed, quote, "we don't go looking for fires when there's no smoke." They had no problem charging us to diagnose the problem though - we brought the car in because the headlights went out and were told they weren't going to diagnose the problem until we bought the new lights and had them fail too. Two weeks later the front wheel fell off the Fiat while my wife was driving home. We had the car towed to Capital Dodge because it's the closest Fiat store and because they had serviced the Fiat twice in one month. That was 8pm on Tuesday night. Wednesday morning I got a call from them at 7:30 trying to sell me a wheel bearing or an hourly job drilling out the wheel hub. No questions about the car or what happened. No questions about if there was an accident. Just hurry up and buy more parts. I asked to speak to the service manager and was given the Assistant service manager. He brushed me aside saying they had no liability. Was it a mechanical failure? Don't know. They didn't look at the car to see what had gone wrong. Just buy the parts and leave. Excuse me? The Fiat xxxx near killed my wife and her passenger - not to mention endangering the lives of everyone else travelling on Highway 7 that evening. I emailed the service manager and was contacted by him late afternoon. He said he would look into the matter. No surprise whatsoever; first thing he said is they weren't responsible. At that point, it really didn't matter. We had been brushed off twice and they weren't going to look at our car - the closest Fiat store to us. The second party involved in this situation was a local wheel and tire shop. They too insisted that there was no liability on their part. That being said, they had offered to assist us, even before the service manager from Capital Dodge had contacted us. After several email messages and a couple of brief discussions with Capital Dodge, the service manager said he wouldn't service the Fiat unless we apologized to them. Excuse me? I had been brushed off several times and they showed. I concern for the welfare for my family. There was no profanity, no insults, nothing. Was I upset for not being taken seriously? Was I upset that they really didn't care about their customer? Yeah. Wouldn't you be? At that point we knew they weren't going to look at the car to see what had gone wrong. We decided to have it towed to the tire shop that had offered to help. Their mechanic examined the Fiat and determined that the wheel came off because of a failed wheel bearing and hub. Did I mention Capital Dodge had replaced both rear wheel bearings a few weeks prior to this? We finally had the diagnosis we needed, but at this point, the car had been off of the road for over a week. At this point we needed to get the car back on the road, so we told them to go ahead with the repair. We spoke to FCA Canada customer service and filed a complaint against the store. Unfortunately there's little they can do. Only the dealership could address the issue and they had already dismissed us. So here we are, $500 out of pocket for something that SHOULD have been covered under our extended warranty - just like the two rear wheel bearings had been a few weeks earlier. Why wasn't it covered? Capital Dodge wasn't interested in diagnosing the problem. All they wanted to do was sell us new parts. At this point we are at a bit of a crossroads. We really aren't certain about where to service out Fiat. Our Town & Country recently had a "check engine light" come on. We brought it to Hinton Dodge and were very pleased with their service. They were able to bring the van in right away and actually diagnosed the issue. Turns out it was a cracked cylinder head. They had the part ordered and a service loaner ready for me in minutes. EXCELLENT customer service at Hinton Dodge. They actually treated me like a real person. I had never even been in that store before, as opposed to Capital Dodge, where I had just spent almost $2000 on new wheels and tires, an oil change for both the Fiat and the van AND a new set of headlights for the Fiat. Keep in mind I've only been in Ottawa for six months. Almost $2000 in service in six months between two vehicles? And the Fiat is four years old and almost out of Warranty? And the Town & Country will need new brakes and tires with the next 20,000 kms? All they needed to do was pretend to care. That and do their due diligence to diagnose the car properly. Had they done their job, the car would have been repaired in a timely manner, they would have been able to claim it under warranty and they would have kept a customer. I certainly won't be bringing either vehicle there for parts or service. I would strongly advise everyone else to avoid them as much as possible. As for my future purposes, if I purchase a Chrysler product, it certainly won't be there. More

Friendly staff - awesome Our first experience at Dealer with Meghan is a positive one. She always ready to accommodate our need. Answering all questions, brought in others whe Our first experience at Dealer with Meghan is a positive one. She always ready to accommodate our need. Answering all questions, brought in others when needed. She brought the vehicle in the garage on freezing rain day, clean the car off so we can see the car. She works with us from start to finish. Just awesome ! We bought the car! Thank you! More