Capital Chrysler Jeep Dodge

Very good, relaxing The staff was very friendly and was not pressyinto buying the truck I wanted.? Gave me a lot a different choices on the Best Buy for the money I wante The staff was very friendly and was not pressyinto buying the truck I wanted.? Gave me a lot a different choices on the Best Buy for the money I wanted to spend, More

Great Purchase Experience with Andreanne and Capital Dodge After being frustrated with the pressure at other dealerships, I decided to book a test drive of a Jeep at Capital Dodge. When I arrived, I had the pl After being frustrated with the pressure at other dealerships, I decided to book a test drive of a Jeep at Capital Dodge. When I arrived, I had the pleasure of working with Andreanne to find a vehicle of which we narrowed down to a couple of Jeeps. Took some test drives and my time to evaluate and then it was time to talk business. During this process, at no point did I feel any pressure. Andreanne's goal was not to sell me something but to make me a happy customer. She was very pleasant and professional and made this an enjoyable experience. I was not planning to make a purchase on that day but I did end up purchasing a new 2018 Jeep Grand Cherokee (Altitude) which I am very happy with. More

Told I am on my own for an urgent repair I purchased a 2015 eco diesel in 2016 from Capital Dodge. This morning I had my driver's side brake caliper seize solid and when I called in to the se I purchased a 2015 eco diesel in 2016 from Capital Dodge. This morning I had my driver's side brake caliper seize solid and when I called in to the service department to try and get some assistance I was told only if I had purchased an extended warranty I would be able to get a tow. I was given a name of a local tow company and told I was basically on my own. If it was possible to give less than one star I would. More

Urgent repair handled quickly and efficiently During the recent cold snap of -25 Celsius on Saturday the check engine light and electronic throttle control warning light came on in my 2018 Ram 150 During the recent cold snap of -25 Celsius on Saturday the check engine light and electronic throttle control warning light came on in my 2018 Ram 1500 Eco Diesel. Fortunately I was very close to the dealership and went directly there. Although the repair couldn't be done immediately I was provided with a loaner and the repair was completed by 10:30 Monday morning. My service advisor, Brent, is very knowledgeable and customer oriented. Although it's never fun to have your vehicle require urgent service, it couldn't have been handled better. Thank-you Brent, Sean and the service staff at Capital Chrysler in Ottawa and Sean Russett. More

2018 Jeep Grand Cherokee Ken is the most honest person in the field, felt the genuine person in his approach. Jaime-thank you for always smiling and making the time I spent t Ken is the most honest person in the field, felt the genuine person in his approach. Jaime-thank you for always smiling and making the time I spent there enjoyable and accommodating More

Friendly and courteous welcome; detailed explanation of work For Express oil change, short waiting period before being greeted. Vehicle was checked in by plug-in device, Work done and recommended extras were exp For Express oil change, short waiting period before being greeted. Vehicle was checked in by plug-in device, Work done and recommended extras were explained in detail. No surprises at checkout. More

Beyond Amazing From our Sales representative (Jaime) to financing (Ken), I couldn’t have asked for a better experience. Both gentlemen are very knowledgeable about t From our Sales representative (Jaime) to financing (Ken), I couldn’t have asked for a better experience. Both gentlemen are very knowledgeable about the products. Professional but real. I never felt pressured or pushed. I felt that both did all possible to help me in getting a great deal. True assets to the company. Thank you for your assistance in buying my dream vehicle!!! More

Worst Experience with a Business ever! Capital Chrysler Jeep Dodge provided me with the worst experience with a business, and I mean with any business ever, not just a dealership. From star Capital Chrysler Jeep Dodge provided me with the worst experience with a business, and I mean with any business ever, not just a dealership. From start to finish - my experience was a complete nightmare. I brought my Fiat into the dealership for a "peace of mind" service. I specifically told Dana my service advisor SEVERAL times that I did not want my tires to be taken away that I would like them returned to me. They were very expensive. I was very clear about this. Upon my return, Dana informed me that they had taken my tires (without my permission) and disposed of them. They told me I would be charged for this "service". I told Dana I did not want that service and asked several times. Taking something without someone's permission - is stealing. Trying to charge them for your theft is completely outrageous. When I expressed my upset and asked for the tires back, Dana told me that he didn't know where they were and that I was welcome to go into the garage and look for the tires myself. Does this dealership think that it is ... 1) OK to take and dispose of tires from customers car without their permission 2) Take zero responsibility for their lack of organization with requests and services 3) Charge customers for services they did not ask for or want 4) Suggest paying customers to "search" for their property in the companies garage If that wasn't enough - no service was even provided. My check engine light went on within hours of picking up my car from them. I was supposed to drive back to Toronto and I had to then return to this horrible dealership in hopes of having it fixed. They didn't apologize for their mistake. They were NEVER supposed to touch my engine so there was no reason for that light to go on after their "service". They said they filled the windshield wiper fluid - they did not. Once I picked up my car for the second time, I asked to speak to Dana's manager, Kyle. He told me that what I told him did not "sound like Dana" and that he must of been having an "off day". In other words, Kyle suggested that I be sympathetic of Dana's attitude towards me. I asked what he intended to do to rectify the error his company made by taking my tires without my permission, and he said that he intended to do nothing. That I was to pay the fee for the service, and that was that. I've reached out to Kyle via the telephone and left a message. I send the company an email. I am patiently waiting to hear back. It is not a debate - my tires are to be returned to me or I am to be refunded. In terms of the terrible "service", I received - all I can do is never return to this dealership and advise everyone to avoid them. More

Bought a 2018 Dodge ECO Ram Diesel Truck We began our search for a new vehicle. We started with various vehicles but settled on a Dodge. The sales representatives were very accomodating and We began our search for a new vehicle. We started with various vehicles but settled on a Dodge. The sales representatives were very accomodating and were able to show us a variety of vehicles. After our second visit we were able to speak with Connor Smythe about a new vehicle. Connor took the time to listed to our requests and to show us a few vehicles. The vehicle we liked was slightly over our price range. Connor was able to get close to where we were but not quite. After some negotiation, we are able to agree on a price that we both could live with. This was a 3 hour process ( rather lengthy) but we needed the time to negotiate. Our over all buying experience was great although negotiating a price can be difficult. Connor did is best to make sure we were happy with the vehicle and our buying experience. We would recommend Connor as a sales representative. More

Pleasant Sales Experience My recent purchase of a 2019 Jeep Cherokee was with out a doubt the best new car purchase experience that I have had. All questions that I asked were My recent purchase of a 2019 Jeep Cherokee was with out a doubt the best new car purchase experience that I have had. All questions that I asked were answered factually and there were no pressure tactics forcing me to make a deal. The sales person Sam Degrechie was knowledgeable and extremely helpful during the process. Thee was no back and forth between the sales person and the sales manager - just and agreement to a fair offer and no up sell. The service staff were great and the Parts Manager gave very good advice regarding tire pressure sensors with the snow tire package. A very pleasant experience and a great new Jeep. More