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Lexus of London
London, ON
3,581 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,581 reviews
June 11, 2021
Extremely impressed with my first car purchase experience at Lexus of London (my 4th Toyota product). My hats off to three individuals who really excel at customer service. Thank you, Thank you, Rick Watso at Lexus of London (my 4th Toyota product). My hats off to three individuals who really excel at customer service. Thank you, Thank you, Rick Watson, Carmen Jones and Karen Campbell! You are simply the best! More
by peter
Helpful June 10, 2021
Super helpful!Excellent service.Larry is hands down the Super helpful! Excellent service. Larry is hands down the very best one could find. Really glad buying process went smooth, zero issue. Thanks eve Super helpful! Excellent service. Larry is hands down the very best one could find. Really glad buying process went smooth, zero issue. Thanks everybody at Lexus London ! More
by Steven.chiyuwei
Employees Worked With
June 09, 2021
Excellent service. Appreciate the car pick-up and delivery service to Sarnia. Couldn't have had service otherwise. The best car dealer we have been involved with in our 50 years of buying cars. delivery service to Sarnia. Couldn't have had service otherwise. The best car dealer we have been involved with in our 50 years of buying cars. More
by Gary S
Employees Worked With
June 09, 2021
I am very much impressed by the service given at Lexus London. They helped with every detail of the vehicle. Also, they were nice and friendly. London. They helped with every detail of the vehicle. Also, they were nice and friendly. More
by Paul Babu
Employees Worked With
June 09, 2021
Everyone was so friendly and helpful. We went in to get batteries for our key fob for our ten year old Lexus and ended up buying a new car. We were very impressed with Rick’s laidback calm approach. He was batteries for our key fob for our ten year old Lexus and ended up buying a new car. We were very impressed with Rick’s laidback calm approach. He was very knowledgeable about the products and never made us feel rushed or pressured. More
by Janemcisaac
June 08, 2021
Tire punctured near the shoulder. They tried the less expensive patch, but it did not hold. When a new tire was required they waived part of the installation. I felt they were very fair. Carmen was great expensive patch, but it did not hold. When a new tire was required they waived part of the installation. I felt they were very fair. Carmen was great. More
by Jk1091
Employees Worked With
CARMEN Jones
June 04, 2021
Kevin Gittens was an absolute pleasure!! He was genuine and hospitable throughout our visit. I felt all my needs were met and the whole experience was stress free. He was excited for me and made me fee and hospitable throughout our visit. I felt all my needs were met and the whole experience was stress free. He was excited for me and made me feel at home. Thanks you!!! More
by Debbie Johnstone
June 03, 2021
Every one was very friendly and went over the top to make you comfortable while you waited for a sales person. Sales rep was very informative and I enjoyed my experience with him. I would definitely go to Le you comfortable while you waited for a sales person. Sales rep was very informative and I enjoyed my experience with him. I would definitely go to Lexus of London to purchase a new or used vehicle. They are very personal and trust worthy. More
by momo1944?
Employees Worked With
June 03, 2021
If you are looking to buy a car, I highly recommend Sue! She is very profession, knowledgeable, and so pleasant to work with. She made my buying decision a breeze! She is very profession, knowledgeable, and so pleasant to work with. She made my buying decision a breeze! More
by HD
Employees Worked With
June 02, 2021
I purchased a 2021 Lexus RX from Kevin Gittens, and I couldn’t be happier with my decision. Kevin provided me with a total customer satisfaction experience; smooth service, extensive product knowledge, a couldn’t be happier with my decision. Kevin provided me with a total customer satisfaction experience; smooth service, extensive product knowledge, and genuine care for my husband and I decision. Kevin was able to answer all of our questions, handle all our concerns with the utmost care while providing us with the best vehicle and package that met our needs. Thank you for all your help, Kevin! We look forward to our next Lexus purchase!!! More
by ZK
Employees Worked With
