friendemic friendemic
friendemic friendemic at Dirito Brothers Walnut Creek Volkswagen
Refer Me

friendemic friendemic

reputation manager

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

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5.0
28 Reviews
5.0

28 Reviews

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28 Reviews of friendemic friendemic

April 17, 2024

Dealership Rating
Employee Rating

I’ve had some questionable feelings about past visits. But, this is the most serious service i had to bring my car in for since it stopped on me. I appreciate all the help, knowledge, and even a video exp More

by Cheyenne Byrd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shannon Sousa, Marina Felix , Everyone at the reception/payment desk

Apr 23, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for relying on Dirito Brothers Walnut Creek Volkswagen's service team during such a crucial time. Rest assured that our team prioritizes explaining and educating customers about their vehicle condition, just like Marina did with the video walkthrough. We're grateful for your trust in us.

April 08, 2024

Dealership Rating
Employee Rating

The Customer service here is 10 out of 10! Will come back for my service here! More

by adrienne.hafner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert , Sean Thomas

Apr 16, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Hello. Thank you for the wonderful review. We are delighted to know our team at Dirito Brothers Walnut Creek Volkswagen delivered great customer service to you during your visit. It will be a pleasure to be of assistance to you again.

February 11, 2024

Dealership Rating
Employee Rating

My service is always completed on time, and I'm told exactly what they were going to do and call me with updates in case they find anything else that my car may need. More

by DAVEANDNIKKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 12, 2024

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind feedback. Maintaining transparent communication and respecting timelines are crucial aspects to us at Dirito Brothers Walnut Creek Volkswagen. We look forward to serving you again in the future.

February 07, 2024

Dealership Rating
Employee Rating

Kevin in-service thing has been our service advisor for years. We have followed your service team from Concord, Lithia, the old location on N. Main St. to where you are today. When you get good service and More

by STONEROG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 08, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for staying loyal to Dirito Brothers Walnut Creek Volkswagen and our steadfast team, particularly in the service department. We're committed to providing solid vehicles and excellent service that promote happy motoring indeed! Your continued trust means a lot to us.

January 18, 2024

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Employee Rating

Timely, professional advice and service. Good follow up on status of vehicle. Excellent suggestions for future vehicle maintenance. More

by ATHOMAS2512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert

Jan 18, 2024

Dirito Brothers Walnut Creek Volkswagen responded

It's rewarding to hear you found our service timely and professional at Dirito Brothers Walnut Creek Volkswagen. We're always here for any of your vehicle maintenance needs. Your satisfaction is truly valued.

November 02, 2023

Dealership Rating
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Friendly, courteous , professional, efficient, clean, good atmosphere. Would highly recommend this dealership to friends and family. More

by FRANSWA61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 02, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for recommending Dirito Brothers Walnut Creek Volkswagen. Our goal is always to provide professional, efficient services in a welcoming atmosphere. Your feedback is appreciated.

August 30, 2023

Dealership Rating
Employee Rating

The folks at Dirito Bros. VW were extremely fast and courteous. Thanks so much for a smooth experience. More

by Liverpool_Lover
Recommend Dealer
Yes
Aug 30, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are delighted to read that our team was extremely quick and courteous on your visit. Thank you so much for taking the time to leave this positive five-star review, and it is great to know that you had a smooth experience working with our team at Dirito Brothers Walnut Creek Volkswagen. If you ever need any assistance, you know we'll be here for you!

July 24, 2023

Dealership Rating
Employee Rating

Professional & friendly sales rep Erin was very thorough, professional Car damaged on drivers side back panel not revealed. Maintenance dept Terrence was condescending when told about brake probl More

by MINNIEME1669
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Erin Scordelis

Jul 25, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the great rating and review. We are happy to see our Sales Team at Dirito Brothers Walnut Creek Volkswagen was very friendly and professional during your car buying experience. Congratulations on the new car!

July 11, 2023

Dealership Rating
Employee Rating

From beginning to end the service was great. Easy to communicate with and completely diagnosed the problems with my car and it now drives like new. I highly recommend. Terrance wasn’t advisor an More

by MULLIMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Terrance was my advisor and whomever did my service was excellent

Jul 11, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the excellent rating and review, Mulliman. We are happy to see our Service Team at Dirito Brothers Walnut Creek Volkswagen was able to diagnose and make the repairs needed for your vehicle. We thank you for your recommendation.

June 10, 2023

Dealership Rating
Employee Rating

Clean, bright & welcoming. Wonderful Marina Felix greeted me w/a big smile. Took great care of me. Excellent communication throughout time car was being serviced & once complet More

by sarah.lay01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marina Felix , Joey

Jun 11, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Hi, Sarah. Thanks for the five-star review. We're happy to learn our Service Department had excellent communication and met all your needs and expectations. We hope you continue to choose Dirito Brothers Walnut Creek Volkswagen for all your automotive needs.

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