Kevin Hubert

As always, we had a very good experience having our car (one of many VW's that we've owned) serviced at Dirito Brothers Volkswagen. Our longtime service adviser Kevin once again made this visit a pleasant (one of many VW's that we've owned) serviced at Dirito Brothers Volkswagen. Our longtime service adviser Kevin once again made this visit a pleasant experience. More

by KENNISH123 Verified Customer Verified Customer

Helpful 0

Report | Print

We were asked to come without an appointment then all they did was a visual check. We thought it was a quick. We have to come all the way from Oakley. Then this young man in the reception was kind of ru they did was a visual check. We thought it was a quick. We have to come all the way from Oakley. Then this young man in the reception was kind of rude. He welcomed us with no greetings and he looks annoyed. Not a good representaive. I seldom go with my husband for the service- so frustrating! More

by Bona Verified Customer Verified Customer

Helpful 0

Report | Print

Kevin was my service rep for my 10k service and he made the whole experience seamless. I dropped off my car the night before as I was busy the morning of my appointment. Service was done during my school d the whole experience seamless. I dropped off my car the night before as I was busy the morning of my appointment. Service was done during my school day and my car was ready by the time my classes ended. More

by torresv0919 Verified Customer Verified Customer

Helpful 0

Report | Print

Kevin was great. He kept me informed every step of the way while my car was being serviced. I also appreciate the video report that the service team creates so I can He kept me informed every step of the way while my car was being serviced. I also appreciate the video report that the service team creates so I can see what's going on with my car. More

by ronmulero Verified Customer Verified Customer

Helpful 0

Report | Print

The entire staff at Dirito Brothers Walnut Creek are fabulous at customer service and car repair. They are efficient and all questions are answered. When they say your car will be ready at a specific fabulous at customer service and car repair. They are efficient and all questions are answered. When they say your car will be ready at a specific time, it is. The customer service area is beautifully maintained. I am so grateful that Dirito Brothers is in my neighborhood. More

by LINNAA47 Verified Customer Verified Customer

Helpful 0

Report | Print

This dealership is friendly and helpful, they had my car ready quickly and Kelly me updated on each step of the repair process. Thank you very much. ready quickly and Kelly me updated on each step of the repair process. Thank you very much. More

by R.GOMEZ1560 Verified Customer Verified Customer

Helpful 0

Report | Print

Dealing with service department or parts department always giving good service. However, recently after a repair visited. Car has to be stayed at the shop overnight for parts ordered. When we picked up always giving good service. However, recently after a repair visited. Car has to be stayed at the shop overnight for parts ordered. When we picked up the car, noticing few scratches on the car. More

by LUCIA.CHUN Verified Customer Verified Customer

Helpful 0

Report | Print

Great service, Kevin kept me in the loop during the entire process. He answered all my questions entire process. He answered all my questions More

by MIKEROYBAL1972 Verified Customer Verified Customer

Helpful 0

Report | Print

I had a fantastic experience at the dealership! The staff was not only friendly but also incredibly knowledgeable. Augusto, in particular, went above and beyond to ensure I was completely satisfied The staff was not only friendly but also incredibly knowledgeable. Augusto, in particular, went above and beyond to ensure I was completely satisfied with my car. He took the time to ask about my preferences and made sure I understood all the features of my new vehicle. It's clear that they truly care about their customers' satisfaction and I couldn't be happier with my car. Highly recommend this dealership to anyone in search of a positive car-buying and owning experience! Message ChatGPT… More

Helpful 0

Report | Print

Great service as expected. Done on time good communication will be back thanks again Karl Done on time good communication will be back thanks again Karl More

by UNDERWK Verified Customer Verified Customer

Helpful 0

Report | Print