Kyle Ritola

Kevin in-service thing has been our service advisor for years. We have followed your service team from Concord, Lithia, the old location on N. Main St. to where you are today. When you get good service and years. We have followed your service team from Concord, Lithia, the old location on N. Main St. to where you are today. When you get good service and driving strong vehicles it’s all you need for happy motoring! More

by STONEROG Verified Customer Verified Customer

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Friendly, helpful and always willing to go the extra mile. I highly recommend them for sales and service. mile. I highly recommend them for sales and service. More

by CAROLYNLEHMAN Verified Customer Verified Customer

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I've been bringing my VW to Dirito (and other mechanics) for repair over the years. Dirito Bros fixed my heater core (which was under warranty under a Technical Service Bulletin - but they didn't know and 1 for repair over the years. Dirito Bros fixed my heater core (which was under warranty under a Technical Service Bulletin - but they didn't know and 1st tried to quote me an expensive repair. During that visit they did work on the coolant system (part of the Heater Core repair) and flushed/drained the system. A few months later, I had a coolant leak, brought it back, and they said there were no leaks but perhaps they didn't add enough coolant due to an air bubble (they agreed not to charge me). 1 month later, I was leaking fluid in 2 locations, brought it back, and they quoted over $3,100 for repair and said it's a new issue not covered by the previous repair (which I contested). I brought the car to another VW service center and it was fixed for <$2,000. Sean and Kyle were communicative, but firm that this is a new issue for which I'd have to pay (no negotiation). When I returned to pick the car to bring it to another shop (with an hour's notice) the car was still on the lift and I waited nearly an hour for it to be ready. When I brought the car in they agreed to replace the dead fob battery for $10 and I gave the OK. I asked, nobody knew, then got a text the next day from Sean that it wasn't replaced. This dealership has good people, but their internal communication and exceedingly high pricing is a turn-off. There are other highly reputable repair companies locally - so do your homework. It's also cringeworthy (and they realize this) when Dirito Bros' service department makes it a point to know you're receiving a survey and they state it's really important to get all 5-star ratings - vs. asking for honest feedback so they can get better. I'd caution VW owners to think "caveat emptor" when deciding whom to entrust your VW service. Do your research. You'll find more reputable local firms that work on VW and other German vehicles and if you have the same experience I had, you won't add $1K or more to your already high frustration level. I understand Bay Area labor rates are high, but the $1K I saved was from a great repair shop in even pricier Lafayette. Good luck! More

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I had a great experience and a wonderful salesman that was knowledgeable and professional. I appreciated all the time and questions he answered for me. Everyone I worked with was excellent. Thank you! was knowledgeable and professional. I appreciated all the time and questions he answered for me. Everyone I worked with was excellent. Thank you! More

by CCDUDLEY3366 Verified Customer Verified Customer

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Thanks for taking care of my car Excellent service , surprised that all work was under warranty. Vw is the best surprised that all work was under warranty. Vw is the best More

by 2AAUTOBODY2015 Verified Customer Verified Customer

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Now, after five years, I just expect perfect service and get it consistently. Completely jaded and happy. get it consistently. Completely jaded and happy. More

by FHENEHAN Verified Customer Verified Customer

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It was a smooth experience to Lease the Car. I would do business in the future with Dorito Brothers again I would do business in the future with Dorito Brothers again More

by JPSULLIVAN44 Verified Customer Verified Customer

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Some issues came up with my purchase (alternator failed almost immediately, and I ended up not getting my car for 2 weeks) but Kyle and Zack did their best to make this as good as it could be. almost immediately, and I ended up not getting my car for 2 weeks) but Kyle and Zack did their best to make this as good as it could be. More

by spmagargal Verified Customer Verified Customer

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Thank you for providing Excellent Customer Service, and thank you for allowing my Warranty to cover the Radiator repair. This is the best way I can feel good about my automobile, because I trust you s thank you for allowing my Warranty to cover the Radiator repair. This is the best way I can feel good about my automobile, because I trust you service. Please Enjoy, and thank you for being there for my automobile! More

by CBUTTON1 Verified Customer Verified Customer

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Awesome buying and service experience from the start. After looking for a new work vehicle for months and being disappointed by other brands and dealerships we took the advice of a friend and went to Dir After looking for a new work vehicle for months and being disappointed by other brands and dealerships we took the advice of a friend and went to Dirito Brothers of Walnut Creek. They made of feel like family and gave us a great deal. No hassles. I would highly recommend going here for you next car purchase. More

by J.MCMINDES Verified Customer Verified Customer

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