Shannon Sousa
service manager
Dirito Brothers Walnut Creek Volkswagen
2020 North Main Street
Walnut Creek, CA 94596
Dealership Experience
19 yrs, 8 mos
Industry Experience
20 yrs, 8 mos
Languages Spoken
English
225 Reviews
Write a Review225 Reviews of Shannon Sousa
April 17, 2024
Dan made the appointment on the phone and gave clear instructions on how to drop the car off, after hours. Sean handled repair from beginning to end. He is very pleasant, knowledgeable and folllows-up instructions on how to drop the car off, after hours. Sean handled repair from beginning to end. He is very pleasant, knowledgeable and folllows-up. More
Other Employees Tagged: Marina Felix, Sean Thomas
April 17, 2024
I’ve had some questionable feelings about past visits. But, this is the most serious service i had to bring my car in for since it stopped on me. I appreciate all the help, knowledge, and even a video exp But, this is the most serious service i had to bring my car in for since it stopped on me. I appreciate all the help, knowledge, and even a video explaining what’s okay with the car and what was wrong. I appreciate Marina and those who helped me because as a college student who pays for my own expenses this visit was crucial. More
Other Employees Tagged: Marina Felix, friendemic friendemic , Everyone at the reception/payment desk
March 30, 2024
Every single person at Dirito Bros. delivers kindness and endless expertise, Their persistence in chasing down mechanical mysteries is unparalleled! Twenty-five years of thoughtful care delivers kindness and endless expertise, Their persistence in chasing down mechanical mysteries is unparalleled! Twenty-five years of thoughtful care from purchasing our two cars to servicing. Thank you! More
Other Employees Tagged: David Dirito , Kevin Hubert , Marina Felix , “Saab Doctor” Jim
February 11, 2024
My service is always completed on time, and I'm told exactly what they were going to do and call me with updates in case they find anything else that my car may need. exactly what they were going to do and call me with updates in case they find anything else that my car may need. More
Other Employees Tagged: Kevin Hubert , Erin Scordelis, friendemic friendemic
December 30, 2023
Friendly, helpful and always willing to go the extra mile. I highly recommend them for sales and service. mile. I highly recommend them for sales and service. More
Other Employees Tagged: Kyle Ritola, David Dirito , Sean Thomas , Mike Raff
December 08, 2023
We very thing was pretty much perfect. And went off with out a problem great job And went off with out a problem great job More
Other Employees Tagged: Sterling Daniels, David Dirito , Kevin Hubert , Marina Felix, Sean Thomas
September 28, 2023
Sean Thomas was great and walked us through the process well. It was a smooth interaction. The cashier was great as well. Shannon is an awesome manager. well. It was a smooth interaction. The cashier was great as well. Shannon is an awesome manager. More
Other Employees Tagged: Sean Thomas
September 14, 2023
Excellent service. Showroom clean, waiting room is comfortable, overall nice. Sales: Zack Tziolis was pleasant to deal with, made our car purchase a cinch, great se Showroom clean, waiting room is comfortable, overall nice. Sales: Zack Tziolis was pleasant to deal with, made our car purchase a cinch, great service. Finance Dept. : Shout out to Erin. She was pleasant & incredibly knowledgeable. Service: Compliments to Ricky Quintana and Shannon Sousa for their excellent work, productivity & efforts to achieve such high standard of service. Kept us apprise of the process. Over all: Everyone's attitude towards their work is on an entirely different level. More
Other Employees Tagged: Erin Scordelis, cole scordelis, Zack Tziolis , Ricky Quintana. Five Star to him.
July 27, 2023
My family have been repeat customers for years! Just bought our 8th car with them! Just bought our 8th car with them! More
Other Employees Tagged: Sterling Daniels, John Benitez, Kevin Hubert , Erin Scordelis , Jim Cord