Shannon Sousa
Shannon Sousa at Dirito Brothers Walnut Creek Volkswagen
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Shannon Sousa

service manager

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

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4.8
225 Reviews

Dealership Experience

19 yrs, 8 mos

Industry Experience

20 yrs, 8 mos

Languages Spoken

English English

4.8

225 Reviews

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225 Reviews of Shannon Sousa

April 17, 2024

Dealership Rating
Employee Rating

Dan made the appointment on the phone and gave clear instructions on how to drop the car off, after hours. Sean handled repair from beginning to end. He is very pleasant, knowledgeable and folllows-up More

by ERMMP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marina Felix, Sean Thomas

Apr 18, 2024

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your review; it's rewarding to hear our team provided a seamless appointment process and follow-up. At Dirito Brothers Walnut Creek Volkswagen, we value time efficiency and clear communication. Thank you for trusting us with your vehicle repair needs.

April 17, 2024

Dealership Rating
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I’ve had some questionable feelings about past visits. But, this is the most serious service i had to bring my car in for since it stopped on me. I appreciate all the help, knowledge, and even a video exp More

by Cheyenne Byrd
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Marina Felix, friendemic friendemic , Everyone at the reception/payment desk

Apr 23, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for relying on Dirito Brothers Walnut Creek Volkswagen's service team during such a crucial time. Rest assured that our team prioritizes explaining and educating customers about their vehicle condition, just like Marina did with the video walkthrough. We're grateful for your trust in us.

March 30, 2024

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Every single person at Dirito Bros. delivers kindness and endless expertise, Their persistence in chasing down mechanical mysteries is unparalleled! Twenty-five years of thoughtful care More

by LADUNBAR
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: David Dirito , Kevin Hubert , Marina Felix , “Saab Doctor” Jim

Apr 02, 2024

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate the kind words about our team at Dirito Brothers Walnut Creek Volkswagen. Our dedication to uncovering mechanical mysteries is part of what makes us unique. Thank you for sticking with us for twenty-five years, that means a lot to our team.

February 11, 2024

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My service is always completed on time, and I'm told exactly what they were going to do and call me with updates in case they find anything else that my car may need. More

by DAVEANDNIKKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 12, 2024

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind feedback. Maintaining transparent communication and respecting timelines are crucial aspects to us at Dirito Brothers Walnut Creek Volkswagen. We look forward to serving you again in the future.

December 30, 2023

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Employee Rating

Friendly, helpful and always willing to go the extra mile. I highly recommend them for sales and service. More

by CAROLYNLEHMAN
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kyle Ritola, David Dirito , Sean Thomas , Mike Raff

Jan 04, 2024

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your positive feedback. It's great to hear you had a satisfying experience with our sales and service team at Dirito Brothers Walnut Creek Volkswagen. Your recommendation is highly appreciated.

December 08, 2023

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Employee Rating

We very thing was pretty much perfect. And went off with out a problem great job More

by JSFLETCH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 09, 2023

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your positive feedback. It's great to hear that our service at Dirito Brothers Walnut Creek Volkswagen met your expectations. Thank you.

September 28, 2023

Dealership Rating
Employee Rating

Sean Thomas was great and walked us through the process well. It was a smooth interaction. The cashier was great as well. Shannon is an awesome manager. More

by JANDBTHOMAS
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Thomas

Sep 29, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your positive feedback! We are happy to learn that you had a smooth vehicle-buying process with the help of our Sales Team at Dirito Brothers Walnut Creek Volkswagen and we congratulate you on your purchase.

September 14, 2023

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Excellent service. Showroom clean, waiting room is comfortable, overall nice. Sales: Zack Tziolis was pleasant to deal with, made our car purchase a cinch, great se More

by Marilyn
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Erin Scordelis, cole scordelis, Zack Tziolis , Ricky Quintana. Five Star to him.

Sep 15, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Marilyn. Thank you for highlighting our clean showroom and comfortable waiting room. It is rewarding to know that your car purchase was a cinch and that our Finance Team was pleasant and knowledgeable. Your 5-star review of our Sales and Service Teams here at Dirito Brothers Walnut Creek Volkswagen is much appreciated.

July 28, 2023

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We may buy another VW just so the Dirito Brothers can take care of it. What a great outfit. More

by meaganlevitan
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jul 29, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the five-star review. We are happy to know our dealership is highly recommended and meets all your needs. We hope you continue to choose Dirito Brothers Walnut Creek Volkswagen for all your automotive needs.

July 27, 2023

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My family have been repeat customers for years! Just bought our 8th car with them! More

by THEDETRES
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 28, 2023

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your loyalty and review! It's wonderful to learn you have had great 5-star experiences with our Sales Team. Our staff here at Dirito Brothers Walnut Creek Volkswagen look forward to providing you with the same positive experiences for years to come.

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