We noticed you're currently located in the U.S. and so are we! Please visit the U.S. website for a more optimized experience.
Exciting experience! - ESCNaomi
I am very excited to be driving my Ford Escape. it is is the first large car i have felt comfortable with.
Sandra was very helpful and knowledgable in helping me choose this car . this is the second car we have bought from island Ford and we very happy to deal with Sandra again.
The Florez - myflorez831
My wife and I are so thankful to Michael and admire his level of service and experience in aquiring our first vehicle. My wife and I were thinking about purchasing a used vehicle, but Michael got us into a brand new Ford Escape and we just love it!!!!!!. We got what we were looking for and also at the price that my wife and I had budget for. We want to thank Michael and all of the team that were involved on this purchase, we totally highly recommend Michael and the Finance team for an amazing job. What a way to start a new year.
helpful when working with clients - ValleyGirl
Thanks again for your support and understanding with my vehicle. After the issues I had with my last car, I was concerned that I was facing the same issue with my new one. Feel much better now that it was in for service. Thank!
Best experience - bacardi
I made a request online and Ron gave me a call to come down and explore there vehicles. We went over options that I would like and also ones that would be nice but not important. I did some test driving and found a vehicle and got approved.. He was terrific with our kids as well. Ron went over everything and even gave a tour of the place...the one thing that I respected is that hes to the point and honest. I will always be a forever customer and will always come down and see Ron. The finance dept Cheryl Engel was fantastic as well and was gratefully appreciated..
Quick service - DC
The staff were kind and got credit approval in 24 hrs. Robin was particularly a pleasure to deal with. Would visit again when getting new car.
Used car purcase and service was top notch! - t- car
Our Sales person Brandon was good to work with, no pressure sales, polite and patient as we made our decision to pick the right car for my wife. After purchasing our new previously owned vehicle we found a minor issue. The service dept looked after it right away and went out of their way to supply a great service vehicle for us to use while they worked on our vehicle and covered the cost of the repair.
Excellent service from all departments. Thanks
I bought a 2011 Ford Mustang 5.0 GT - 2011 Ford Mustang 5.0 GT
I bought a Ford Mustang 5.0 GT, first of all the customer service here is AMAZING soo helpful they gave us the best price possible and made my experience of buying my beautiful car the best one I have had yet!!! And I am somewhat hard to please;-p we had a man named terry help us there I would 100 percent recommend this dealership! Thanks again Dams Ford Lincoln sales LTD!!!! Will definitely be back for a out vehicle purchase:-D
service feedback - Ford fan
I recently purchased a 2008 Ford Taurus AWD from this dealer. Some weeks later it appeared that there was a leak in the trunk. I took the car to Dave Landon Motors for repair. It determined that it was in fact condensation. The carpet was removed and cleaned and a prevention tip was provided by the dealer principal, Todd Landon. The cost was reasonable, the problem solved, and I was impressed with the service level. I continue to be pleased with my purchase, and will certainly return to this dealer for any future service needs.
Dearborn Ford - HonestLor
I only deal with Dearborn Ford for the purchase of my vehicles. I started out with them in the early 80's and liked their honest. friendly and upfront approach right away. They were a good fit for me.
I generally purchase a new vehicle every 3 years and they have been with me through every one of them!!! I am a diehard Ford fan, and have never owned anything else, so as you can see by the years, they have sold me a lot of Fords.
I don't even attempt to go to another dealership. Why would I when I get incredible deals on vehicles, exceptional customer service and help pretty much 24/7 when I ever needed it.
This place doesn't just sell you a vehicle and wave goodbye, they are in it with you for the whole duration.
I always recommend them to anyone who even looks like they might want to buy a vehicle.
Excellent service and staff - Aaronb94
We currently have a 2014 vehicle and are looking to trade it in for something newer. We havent made a decision on what type of vehicle we are looking for yet so we havent purchased anything. We went to denham ford just to look around at what they have and what their prices are just to keep our options open. Within two minutes we were approached by Gardeesh one of their sales associates who was super helpfull and very knowledged about the different types of vehicles. He had shown us a variety of different types of vehicles and then asked if we would like to test drive one. We ended up taking a ford fusion for a test drive (which was a very nice ride). Along the way he then explained all the different features of the vehicle and all the safety features/ratings.
From there we went back to the dealership where we got a quote of how much we would get as a trade in value for our car. We were greeted by the sales manager Brent (who was super awesome aswell).
We havent made a decision on a vehicle yet as we want to look at different types of vehicles to keep our options open. But whatever vehicle we decide on, we plan to do our buisness with Denham ford. Both people ( Gardeesh and Brent) were super helpfull and HONEST!!
Weve gone in a couple times more where brent has helped us understand a couple different things that we were not to sure of with the contract of our current vehicle were in right now and we really appreciate that. Like i said we still havent made a decision yet on what we plan on getting, But denham ford is deffinately getting our buisness..
Keep up the good work guys, You all rock at Denham Ford
Bought My Hero an F150 - mrsmarioandretti
My prince wanted an F150. We shopped in Alberta but couldn't find the right truck at the right price. I was eating breakfast in Golden, B.C. and across the street was the Ford Dealer who had an F150 crew cab with great wheels and a good look. Just a little used but very little. A real thing of beauty. Not quite the right colour but so good looking and when they told me the price the thing changed colour instantly. I did try to haggle with Dan and Poppy but no luck. The threw in a factory mounted set of winter tires and that was a deal. Then came the money part and that had a glitch or two as my bank doesn't do money transfers on Friday afternoons. But hey they trusted me and that peachy truck was in my husband's hands for the weekend. It was a real pleasure doing business with Kicking Horse and my man is happy as a clam.
Awesome dealership - Cooner 888
Nelson and Aron were awesome to work with
Bought my first vehicle at Steve Marshall
And will continue to do so in future
Have recommended friends and family to go to this dealership
Great Experience - Pat & Pat
Over the course of our visits to Van Isle, I think we met the majority of the employees here including Will Pulford, the dealer principal . What a pleasure it was to be in such a positive and up-beat environment. Everyone here obviously enjoys their work. This was an absolutely painless and no-pressure experience for us. Our sales rep, Charles Mealey, was extremely patient at answering all of our questions (in person and through numerous emails) and he did an outstanding job in going over our new Ford Edge with us from front to back. Brett Brenneman, the sales manager, negotiated with us fairly and professionally (he even took us out for a test drive when Charles was delivering another vehicle). Mark Webster (Finance) explained all of our options re: extended service and maintenance plans. We could not have asked for a better experience and it was worth the 40 minute drive from Parksville. Highly recommend this dealership.
Great staff - Pirkko Payne
Robb was a great saleman and friendly
Shawn was very nicely professional business man
Manager was helpful and have me a great deal
Service staff was friendly.
The Best Service Ever - Raycal
I went to Coastal Ford Vancouver to check their truck inventory and test drive the truck that I wanted. I am not expecting to buy the truck during this time. But I ask them the value of my trade in and the value of the truck that I wanted anyway for future purchase. So I told my rep Jessyca Beaudoin what I want on the truck that is imfortant to me, so I told her everything that I wanted on the truck that fits my budget of course. Jessyca made possible she build me a truck that fits my budget. So because of her serviced I decided to purchase the truck. Now Im loving the truck...
I will definitely return to Coastal Ford Vancouver for future vehicles, everyone here is very helpful, the manager, the financial Jannette, soecially my rep Jessyca Beaudoin.
F150 purchase - Blinc321@
Kent Magnuson and sales associate Des were both fantastic. I was referred to them by a friend who has leased several vehicles from them. I shopped around at five other ford dealerships and Kent and Des were by far the most helpful. They gave me a very fair trade for my truck and beat the competition in customer service and price. I will definitely buy my next vehicle from them and refer them to my friends. Nothing could have been improved, they washed the truck and filled up the tank with gas and had it ready it for me in under one hour. They understand that to the businessman time is money and they did not waste my time. They responded immediately to my emails and return my calls. My lariat is amazing
Excellent - Rob
My truck had broke down a week before along weekend and I promised my kids I'd take them camping of course the timing is perfect so I called WestCoast and spoke to Eric in service and he told me they were booked solid for a week since it was the long weekend approaching. BUT! he told me if I could drop my truck off and leave it there someone with an already booked appointment may cancel and they'd fit me in. They called me a day later and told me my water pump needed replacing and they could have me on the road before the weekend. I've always dealt with Eric and this is exactly why I'm a repeat customer. He and staff are knowledgeable, understanding and actually care which is why I wrote this review. Other dealers should take notes.
Good Guys! - Rburton1994
Went in to look at a vehicle i was sold on they did not try to sell me every other car on the lot like every where else, there was no pressure. Gregs the guy to deal with and Steven Macneil solved an miscommunication we had professionally and with no conflict would recommend these guys to anyone! A+
Fantastic customer service - Amoni
I am impressed with the customer service I got from the service department . Chris was very helpful . He was updating us about the procedures and the steps for the service of the truck.
Unaccountable and Inconsiderate Service - Troces
Booked my servicing appointment a week in advance for 74k service and a wash and vacuum. Told it would be a 4-4.5 hour session and I agreed.
Took the car in and waited the 5 hours and service guys tells me the couldn't get the wash done due to the company that they use had some guy call in sick.
No apology, no accountability. Half the job was not done and still took 5 hours to complete.
I DEALT with Coastal Ford and they did not even give me a solution but kept blaming the vendor they used.
Waste of my time and no service etiquette whatsoever.
Fantastic Service and beautiful product - Salzl2
My husband and I bought 2 new vehicles this year from Glen Oak Ford Victoria.
We highly recommend their team and Paul Wallace (sales manager)...we were treated so well and are extremely happy with our new vehicles.
Winter Disapointment - Murray
Bought my truck at Orchard Ford and generally have them service my vehicle. Called today as the heater is blowing cold air. Informed them that I was heading to Alberta for Christmas and was it possible to look at vehicle. I was told I would have to wait until after Christmas. Asked if it was possible to bring it to them and maybe a quick look at some point to see if easy fix. Was told I could bring it down but no promise it would be looked at. Disappointed Orchard Ford, I will go elsewhere .
Sales and Service - Rileyjames27
We purchased a new vehicle from Suburban in January 2014, the sales rep at the time threw in a $500 credit to the parts department. We had not had the time or desire to use that credit until recently. Upon calling the dealership, we found that they did not have record of this credit. However the sales manager was easy to deal with on the matter and honoured the credit regardless. Both the sales and service department were great to deal with. Our vehicle was serviced in a short period of time and we were back on the road. We would definitely recommend dealing with suburban motors, whether it is for buying and/or parts and service. Thank you for your wonderful service Suburban.
Sales. - escape
If ford have an award for best salesperson it has to go to Adam Iverson.
He did everything and more to get us the car we wanted and it didn't take him long to find it.
Ashley Pattie- Phenomenal Customer Service - Melvin G
Great Customer Service- Ashley Pattie was the sales person I dealt with, she was very deligent with her follow up On what I wanted on my next F150, she made effort to learn what color choices and features I wanted and stayed on top of keeping an eye for that special truck for me. With busy schedules on both sides she accommodated my late visit and with in 24 hours I was in a new truck, she also respected my trade value that I wanted for my old truck and earned my business. Thank you for the phenomenal customer service Ashley, you rock!
Secondly I returned the second day to return the spare key to my old truck and brought up a concern of the wipers streaking on the new truck, Ezra the sales manager gave me a pair of wipers no questions asked thanks brown bros ford!
Purchase of a Ford Edge. - cayenne
Service that we received from Melody at chilliwack ford was great! Second vehicle we have purchased from them travelling from north Vancouver. Best pricing and service. Thank you
great place and they are not like used cars salesmen. - gail
I will always go back to this MSA Ford. We were looking for a new truck to purchase. And when I am going to spend a lot of money I get a little nervous.
We went to one ford place in Surrey and almost bought the truck there but when they didn't even want to budge a tiny bit. But they sure new how to charge and didn't really care if I was a happy customer or not. Right in the middle of signing they started adding fees and other things. Why wasn't I told this before. When I ask for a bottom line price I expect it. no surprises. We were giving them exactly what they were asking. Then they got all indignant when I started to protest against the fees they were charging. We ended getting up in the middle and leaving. I couldn't believe this dealer. It really wasn't the salesperson but the dealer. Needless to say I will never go back to Hallmark Ford if they were the last dealership on earth.
I ended up letting my fingers do the walking and called the Langley. The person I talk to didn't know anything if they had any truck on the lot or even ordering one.
I ended up calling MSA Ford and I'm so happy I did. The people are really nice and they actually new what they were talking about. How refreshing :) They new exactly what they had on the lot and didn't try to talk us into anything. We got some prices and the cost of some extras took it home mulled over it until I new exactly what we wanted. We went back order it (we ended up ordering new from the factory) Because I had time to think we ended up getting the extended warranty and service maintenance plan. (7 years) By the way I have never regretted the extra money for the plans.
(I think we are 4 years into it now) Anything goes wrong they fix it :) It is so nice not having to worry.
The whole MSA dealership is friendly, fair and smart. They have one great group of people there. Right from the top to the bottom. Please don't change!!
I believe MSA ford is the best dealership in BC and I know it is in the Lower Mainland!! Bar None :)
Awful Service Desk reps - CarNewbie
I brought my Ford Focus in for it's 6 months service, and had an awful experience with Brad behind the service counter. This is not my first time interacting with him and I don't appreciate how he treated me, belittling me, talking in a demeaning manner, and making me feel like a silly child. When I asked about whether or not something had been checked during the service, he was very pointed in his response that 'No of course not' because that wasn't part of the service, and if I wanted something specific checked I had to request it. Which I understand in part, however, the whole reason I take my car to a mechanic is because they are supposed to know what needs to be done on the car and when. I don't need a mechanic to tell me my tires are in good condition when I just bought them last year, but I would appreciate them telling me if I need to replace the cabin filter or not... I also asked them to check my transmission as it's been shuttering when I shift between gears, and he said that everything was working just fine. But when I asked to see the results of the test he said 'Well... if I showed you the results, would you even understand them?!?!' Now, I'll be the first to admit that I'm not the most car savvy, but that's for me to decide and not him. I didn't appreciate his tone of voice, or how unhelpful he was. He also said that although the transmission appears fine now, that's not to say in a week or two it won't act up again... which will be perfect timing for when my warranty is up. So I'd say, no this service was not helpful, nor friendly. I won't be returning to Ford Lincoln again.
Efficient! - Dennis
Samir was very helpful in the process of buying the vehicle, I appreciated his sales approach definitely non pressure, but quick to respond when I wanted to view and test the vehicle.
Great sales team - F350
just purchased a used truck from Watkins, sales team was excellant and very friendly to deal with. Offered great prices for trade in and great prices on used truck
In British Columbia
Sales & Leasing Consultant
Cam Clark Ford Richmond
Key West Ford Sales Ltd
Internet Sales Manager