On 5/30/2013 12:34:28 PM shawmn wrote:
I bought a used 2007 Honda Fit at Key West in March, 2013. I declined the extra cost warranty, and just went with the basic Lubrico one that comes with the car. In May 2013, the engine light came on and the transmission started shifting very hard. On that day, I had to be somewhere in a couple of hours, and Key West set me up with a loaner right away, so I made it in time. They had to send the car out to get the transmission fixed, which took about 5 days, during which time I had the loaner. The repair was completely covered by the warranty, and when I went to pick up the car I expected to pay the $100 deductible, but that had also been covered.
Anyway, used car, transmission goes --- Did not lose any time at all as they gave me a loaner, and the car fixed with all costs covered. Potentially stressful situation completely trouble-free.
On 5/6/2013 6:09:39 PM CandiceLeo wrote:
Overall, a big thank you goes out to the entire team here at Coastal Ford. The sales experience was one of the best that I have ever had. All of my questions were answered, never have I been made to feel so comfortable buying a new car.
Hands down, the best sales team that I have come across. Highly recommended for their knowledge and trust. I came in one day to test drive the new Explorer and they gave me my space when I needed it, but also provided expertise whenever asked. I appreciated their professionalism. Thank you again from this proud new owner of a 2013 Explorer!