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Fords are Fatastic and so are the people who work there! - Feisty Fiesta
First time buyer!!!!!! My first time buying a vehicle was an experience I will probably never forget. The individuals I dealt with were upmost friendly and determined to work with me on buying my new car. Extremeley happy with my Fiesta and the people who made it possible : ) Thank you to you all!!!!!!!
Excellent experience purchasing our first new vehicle - lhoot
My spouse and I actually came to Key West Ford without the intention of buying a vehicle. Although we were shopping around for vehicles that day, we had visited another dealership earlier and found a vehicle we liked. We basically came to Ford to kill some time and take a quick look at their vehicle selection. We had owned two used Ford Focus' in the past and had been very happy with them so thought it couldn't hurt to look.
Well, we had barely reached the parking lot when Robert swooped in and introduced himself. He asked us what we were looking for and when we mentioned the numbers given to us for the vehicle at the other dealership, all he said was, "I can do better than that."
Long story short, he did much better. Because we knew we were car shopping that day, my spouse and I had mentally prepared ourselves for the typical, sometimes aggressive car salesperson speeches. This wasn't the case with the folks at Ford. Robert was incredibly patient, honest, and respectful. He showed enthusiasm and a willingness to please.
The entire process was smooth and stress-free. From test-driving multiple vehicles and picking the right one for our needs with Robert, to talking numbers with Nicholas, we couldn't have been more impressed. One small gesture that was incredibly appreciated, was when Ivan came to personally shake our hands and thank us for our business.
Key West Ford won us over. I have even called the dealership we visited earlier that day to give them some instruction on how to provide solid customer service, using Key West as an example. We're happy to give our business to Key West Ford, and even more happy that buying our first brand new vehicle was such a seamless and exciting experience.
Thank you to everyone at Key West!
Simply wonderful - sonischak
Ron helped us upgrade from our 2014 Escape into a 2016 F150 when we our grew it. His continued service is simply amazing. We're from out of town with small children and he always goes above and beyond to make sure our service appointments run smoothly and we are not stranded without wheels for the day. He truly cares about his customers. Thank you Ron!
Love this guy !! - GrantB
Jimmy is a great guy. Super easy and even fun to deal with. But, most importantly he is the most knowledgeable f 150 salesperson I have ever talked to. Just bought my 4th floor 150 from him. I also love Skaha Ford. A great dealership with great people.
P. S. My 2016 FX4 F150 is a great truck. Have tested it on some nasty roads and it handles it all really well.... Happy guy !
Class acts!! - Salesbeast
Wayne in the finance office and Phets on the sales side made my overall buying experience a breaze and showed true professionalism and class throughout the process!!
Top Reviewed Specialists At This Dealership
Internet Sales and Lease
Highly recommended dealer to buy your new Ford from! - Susan & Cro Lucas
Caroline Machado went out of her way to accommodate us and pulled out all the stops to get us home in a new 2017 Escape, prior to a pending snow storm. Our new car which was under the snow had to be detailed and prepped, financing had to be arranged, licencing had to be taken care of and all was done in record time. Chris Deal was extremly helpful in setting up the financing and pointing out additional details. All in all an exemplary experience!
Susan & Cro Lucas
I bought a 2011 Ford Mustang 5.0 GT - 2011 Ford Mustang 5.0 GT
I bought a Ford Mustang 5.0 GT, first of all the customer service here is AMAZING soo helpful they gave us the best price possible and made my experience of buying my beautiful car the best one I have had yet!!! And I am somewhat hard to please;-p we had a man named terry help us there I would 100 percent recommend this dealership! Thanks again Dams Ford Lincoln sales LTD!!!! Will definitely be back for a out vehicle purchase:-D
service feedback - Ford fan
I recently purchased a 2008 Ford Taurus AWD from this dealer. Some weeks later it appeared that there was a leak in the trunk. I took the car to Dave Landon Motors for repair. It determined that it was in fact condensation. The carpet was removed and cleaned and a prevention tip was provided by the dealer principal, Todd Landon. The cost was reasonable, the problem solved, and I was impressed with the service level. I continue to be pleased with my purchase, and will certainly return to this dealer for any future service needs.
Dearborn Ford - HonestLor
I only deal with Dearborn Ford for the purchase of my vehicles. I started out with them in the early 80's and liked their honest. friendly and upfront approach right away. They were a good fit for me.
I generally purchase a new vehicle every 3 years and they have been with me through every one of them!!! I am a diehard Ford fan, and have never owned anything else, so as you can see by the years, they have sold me a lot of Fords.
I don't even attempt to go to another dealership. Why would I when I get incredible deals on vehicles, exceptional customer service and help pretty much 24/7 when I ever needed it.
This place doesn't just sell you a vehicle and wave goodbye, they are in it with you for the whole duration.
I always recommend them to anyone who even looks like they might want to buy a vehicle.
Excellent service and staff - Aaronb94
We currently have a 2014 vehicle and are looking to trade it in for something newer. We havent made a decision on what type of vehicle we are looking for yet so we havent purchased anything. We went to denham ford just to look around at what they have and what their prices are just to keep our options open. Within two minutes we were approached by Gardeesh one of their sales associates who was super helpfull and very knowledged about the different types of vehicles. He had shown us a variety of different types of vehicles and then asked if we would like to test drive one. We ended up taking a ford fusion for a test drive (which was a very nice ride). Along the way he then explained all the different features of the vehicle and all the safety features/ratings.
From there we went back to the dealership where we got a quote of how much we would get as a trade in value for our car. We were greeted by the sales manager Brent (who was super awesome aswell).
We havent made a decision on a vehicle yet as we want to look at different types of vehicles to keep our options open. But whatever vehicle we decide on, we plan to do our buisness with Denham ford. Both people ( Gardeesh and Brent) were super helpfull and HONEST!!
Weve gone in a couple times more where brent has helped us understand a couple different things that we were not to sure of with the contract of our current vehicle were in right now and we really appreciate that. Like i said we still havent made a decision yet on what we plan on getting, But denham ford is deffinately getting our buisness..
Keep up the good work guys, You all rock at Denham Ford
Bought My Hero an F150 - mrsmarioandretti
My prince wanted an F150. We shopped in Alberta but couldn't find the right truck at the right price. I was eating breakfast in Golden, B.C. and across the street was the Ford Dealer who had an F150 crew cab with great wheels and a good look. Just a little used but very little. A real thing of beauty. Not quite the right colour but so good looking and when they told me the price the thing changed colour instantly. I did try to haggle with Dan and Poppy but no luck. The threw in a factory mounted set of winter tires and that was a deal. Then came the money part and that had a glitch or two as my bank doesn't do money transfers on Friday afternoons. But hey they trusted me and that peachy truck was in my husband's hands for the weekend. It was a real pleasure doing business with Kicking Horse and my man is happy as a clam.
Awesome dealership - Cooner 888
Nelson and Aron were awesome to work with
Bought my first vehicle at Steve Marshall
And will continue to do so in future
Have recommended friends and family to go to this dealership
Great Experience - Pat & Pat
Over the course of our visits to Van Isle, I think we met the majority of the employees here including Will Pulford, the dealer principal . What a pleasure it was to be in such a positive and up-beat environment. Everyone here obviously enjoys their work. This was an absolutely painless and no-pressure experience for us. Our sales rep, Charles Mealey, was extremely patient at answering all of our questions (in person and through numerous emails) and he did an outstanding job in going over our new Ford Edge with us from front to back. Brett Brenneman, the sales manager, negotiated with us fairly and professionally (he even took us out for a test drive when Charles was delivering another vehicle). Mark Webster (Finance) explained all of our options re: extended service and maintenance plans. We could not have asked for a better experience and it was worth the 40 minute drive from Parksville. Highly recommend this dealership.
Great staff - Pirkko Payne
Robb was a great saleman and friendly
Shawn was very nicely professional business man
Manager was helpful and have me a great deal
Service staff was friendly.
Very simple and easy - Coleclifford
Usually buying a truck is difficult and stressful. At coastal ford they made it easy. Great service and the employees went the extra mile. Very good lay out and a wide selection of vehicles.
Ford is all I drive - Truckguy, KevinP
I always get the best service and respect when I am at Orchard Ford. Thanks a million to Mathew M. top notch sales person, always looking out for his customers.
Excellent - Rob
My truck had broke down a week before along weekend and I promised my kids I'd take them camping of course the timing is perfect so I called WestCoast and spoke to Eric in service and he told me they were booked solid for a week since it was the long weekend approaching. BUT! he told me if I could drop my truck off and leave it there someone with an already booked appointment may cancel and they'd fit me in. They called me a day later and told me my water pump needed replacing and they could have me on the road before the weekend. I've always dealt with Eric and this is exactly why I'm a repeat customer. He and staff are knowledgeable, understanding and actually care which is why I wrote this review. Other dealers should take notes.
F150 purchase - Blinc321@
Kent Magnuson and sales associate Des were both fantastic. I was referred to them by a friend who has leased several vehicles from them. I shopped around at five other ford dealerships and Kent and Des were by far the most helpful. They gave me a very fair trade for my truck and beat the competition in customer service and price. I will definitely buy my next vehicle from them and refer them to my friends. Nothing could have been improved, they washed the truck and filled up the tank with gas and had it ready it for me in under one hour. They understand that to the businessman time is money and they did not waste my time. They responded immediately to my emails and return my calls. My lariat is amazing
Excellent - Chai.tea.
Their customer service was excellent. It was a pain free experience. All the staff were very friendly and personable. They took their time to make sure everything was to my preference.
Terrible buying experience - Ehumps1
I purchased a 2008 dodge ram 1500 from this dealership and at first was seemed like a good deal I was getting. I was able to get the dealer down 1000$ from original which was a great deal considering the condition the truck was in, the only thing that seemed wrong was that it seemed like it had an alignment issued. We both agreed on the price and I gave a deposit of 2000$ to ensure the truck was mine, and that the truck would get fixed and I would pick it up the following day. The next day I get a call while. I'm at work saying that it wasn't an alignment issue the ring and pinion on the right side needed to be fixed and it would cost 1500$ to fix. The guy I was dealing with seemed really adamant on not wanting to sell me the truck because he told mebasically what would happen if I didn't pay the extra 1500 dollars on top of the price we agreed on etc. He told me they wouldn't make wny money if he fixed the issue and sold it for the price we agreed on. But I needed transport for work asap so I told them to fix the issue and I would still buy. This was a terrible first time buying experience buying from a dealership, the sales man was very hard to understand and once a price is agreed upon it is very unprofessional to go back in your world even if your not making as much money as you would like. On top of the door behind the passenger side is unable to open from the inside (was not aware of this) and 2 weeks after the module for the window wiper broke and was told it was a 650$ fix for the one side. I would not recommend buying from this dealership.
Another new vehicle purchase - NewtruckforMark
In December of 2016 I bought a new Ford F-150 XTR, (see review).
My wife and I were so pleased with the whole process we went back on February 7 and bought my wife a 2017 Ford Escape. Again nothing but exceptional service. All the sales staff regardless if they are serving you or nor are all helpful !! Both Matt McClennan and Matt Ross deserve 5 Stars for their service !! Both these young Gentlemen helped us on both our purchases and out did themselves both times !! Thanks guys for all your help and for making our second new vehicle purchase a complete pleasure.
Mark and Cindy Swallow. Ford owners for life !!
Amazing staff!!!! - Magda1181
I have a very difficult situation with my credit , however the staff at Coastal Ford were more then happy to take on the challenge and not only that but worked their butt of to get e into a new Ford Escape . Thankyou so much for everything (Steven Yu and Tim Kwok). Ill be refering everyone i know to see you :))
Fantastic customer service - Amoni
I am impressed with the customer service I got from the service department . Chris was very helpful . He was updating us about the procedures and the steps for the service of the truck.
Best vehicle purchase experience we ever had. - Werner Krupek
Steve Ward was very accommodating and helpful in getting us the Ford F150 we needed for our needs.
We were prepared with our trade-in values from VMR Canada , and the values Steve gave us fell within those values. One always feels that we could have got a bit more in trade, but we have always had that feeling with all our purchases from other dealers, some others were just a rip off.
We have already recommended friends from Port Alberni to Steve Marshal Ford Nanaimo.
Brown Brothers Ford, King George Boulevard - Cyndi Tipping
This dealership went above and beyond is finding my son a car today. Austin and Josh were amazing and I would recommend this dealership to all of my friends and family. They looked after us from the test drive to the insurance.
Highly recommend these guys
MSA Ford- A Highly Recommended Dealership! - Elaine H.
I was very impressed by the high, professional service that I received from this dealership considering that I had never bought a vehicle from them before. The sales agent I worked with, Nick Spencer, was fabulous. There was no pressure and no gimmicks. He walked me through the whole process and took the time to explain all the features of my 2016 Ford Escape in a professional and personable way. The rest of the team followed through and together made for a very positive experience. I highly recommend them for anyone in search of a new or newer vehicle.
Great Service - Mike Hall
Friendly, knowledgeable staff. Fixed right the first time and on time! Bernie in service generally works on our Fords and he is always thorough and careful with our vehicles.
Re-service for same issues - Tammyg
I have had my car serviced 3x and each time I have to bring my car back for the same issue. Now I have to return it again! I had a regular key made as my FOB key wasn't working, I got my new key made and I open my door to get out of my car and all the doors unlock. So then I have to go around to eat healthy door and have to lock each one.
Sales rep - Titanium
Our experience with Samir Thakur, sales consultant who sold us our new Focus was very positive. He was respectful, knowledgeable, and acted professionally without having to be pushy. On subsequent visits to the dealership he gave generously of his time in helping us to navigate the vehicle's features which we were unfamiliar with. We would recommend Samir to our friends and business associates. This transaction speaks of his business acumen especially since we were originally looking at a different brand of vehicle.
Great sales team - F350
just purchased a used truck from Watkins, sales team was excellant and very friendly to deal with. Offered great prices for trade in and great prices on used truck
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