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Buying a New Vehicle has to be FUN! - Bob/ Susan Thackeray
Always a great experience with Dave. My friends , my family, my families friends share this experience.Knowing Dave for 20 years ,we would not deal with any other salesperson. The relationship we have made expanded to friends and family. Dave's philosophy is about honoring his people. He demonstrates this in every aspect of the purchasing experience, Sounds crazy after buying a new Expedition Platinum , we will be back! Thanks Dave Faithful.
KEEP UP THE GREAT JOB GUYS, WONDERFUL CUSTOMER`S SERVICES, - Optiman
Good experiences with the services offered, in the comfort of purchasing of my car, i had a great staff with the expertise to give that understanding of what is take in the different things as well as options that is there for me , and the confident i needed to be at peace of mind in owning my 2015 optima; wonderful job Guys! you guys put the customer`s first before the potential purchasing of a vehicle`s, on which in my experiences should be the number one in any business, and key west team have exercised this Moral human kindness without any hesitation, from my experiences and others. God Bless you all at Key West Ford; Vancouver, British Columbia.
Great service. - 123
Final price on the repair was not a shock because the estimate was pretty well right on. Time estimate to do the job was accurate. Very helpful and friendly service from Akesh Mahan. He is a top notch employee.
Top Reviewed Specialists At This Dealership
painless - mr.happy
quick and efficent, spent as much time as i wanted, and my time is important.
no pressure, great experience.i would recommend pg motors to all.chris vigue was
exellent, knows his stuff.sherayln in finance was great.car was missing rear floor matts
had a set for me in no time at all.
thanks for the great experience.
Superior customer service, friendly, no hassle, well priced! - Cathy
My day had started with my 12 year old, 400,000 km car, finally breaking completely down & going to car-heaven. To make matters worse the old car had died in a remote area. A friend picked me up, brought me back to the city & so began my 'car-shopping' day. Knowing that my old car would be 'giving-it-up', I had done my homework over the past few months & had narrowed down my new vehicle choices to 4. Once back in North Vancouver I visited two other dealerships, competitors of Ford. I went to these 2 dealerships first, as they offered the models I was interested in, at attractive pricing, at 0% financing. Within minutes I walked out on both; the sales people did not 'listen' to my requirements & I felt as if they only tried to 'push' a vehicle of their choice on me. My day wasn't looking good so far. Cam Clark Ford was next and while their 'employee pricing' was attractive, they did not offer 0% financing, so I wasn't sure if this would work for me. It was also the very end of the day & I was not sure I would get the full attention of anyone at any dealership! From the moment I walked in, I was met by a wonderful sales woman, who cheerily & professionally greeted me, listened to the struggles of my day, all my car & financing requirements & many, many questions! Things were looking better! Knowing what I wanted, we looked at the Ford Escape in detail. Caroline answered all my questions, took me on a test drive, then threw a few questions at me that made me think a bit, making me consider other alternatives etc, and in no time I had decided on my new Cam Clark Ford vehicle! I completed the paperwork & was told my new car would be ready to pick up mid morning the very next day! I went home, dreaming about my new vehicle & feeling relieved that I truly had decided on a vehicle that was right for me & felt like I had a wonderful customer experience, all thanks to Caroline and Cam Clark Ford! The next morning I arrived at Cam Clark Ford, was introduced to Chris who took care of the financing, & completed all the remaining paperwork & onsite ICBC insurance! While I was doing all that, my new car was being prepped for my departure and within and hour and a half I was on my way! I should mention, I also opted for the Ford maintenance & warranty package which is something I never thought I would do. However after Chris explained everything to me and I made him 'do the math' six ways to sunday, he had me convinced that for literally a few extra dollars per month, I would have worry free / no charge warranty & maintenance! So I have opted to give it a try! Don't worry, if I have issues with the package I'll be writing another review! lol! Anyway I would not hesitate to buy a car from Cam Clark Ford, it is a wonderful experience, they go above and beyond and have done everything to make me feel like a valued customer! Many thanks to Caroline & Chris! You are the best!!
Assistant Sales Manager
Fantastic service and assistance with online purchase - Bryan Davis
Kyle Greenhalgh of Skaha Ford sales was absolutely fantastic to deal with and was of great assistance to me when I was looking for a used truck. Kyle went above and beyond and made the experience a positive one through and through. In fact I took a bus from Chilliwack to make the deal. I would definitely recommend Skaha Ford and Kyle to friends, family and otherwise. Thank you. - Bryan
friendly service - rudy martin
I hate having to bring my car in to get serviced. Though I dont feel zny different about the experience, christian at cariboo makes the process go well. Friendly and good humoured, it makes me feel better about having to come in
Dearborn Ford - HonestLor
I only deal with Dearborn Ford for the purchase of my vehicles. I started out with them in the early 80's and liked their honest. friendly and upfront approach right away. They were a good fit for me.
I generally purchase a new vehicle every 3 years and they have been with me through every one of them!!! I am a diehard Ford fan, and have never owned anything else, so as you can see by the years, they have sold me a lot of Fords.
I don't even attempt to go to another dealership. Why would I when I get incredible deals on vehicles, exceptional customer service and help pretty much 24/7 when I ever needed it.
This place doesn't just sell you a vehicle and wave goodbye, they are in it with you for the whole duration.
I always recommend them to anyone who even looks like they might want to buy a vehicle.
Excellent service and staff - Aaronb94
We currently have a 2014 vehicle and are looking to trade it in for something newer. We havent made a decision on what type of vehicle we are looking for yet so we havent purchased anything. We went to denham ford just to look around at what they have and what their prices are just to keep our options open. Within two minutes we were approached by Gardeesh one of their sales associates who was super helpfull and very knowledged about the different types of vehicles. He had shown us a variety of different types of vehicles and then asked if we would like to test drive one. We ended up taking a ford fusion for a test drive (which was a very nice ride). Along the way he then explained all the different features of the vehicle and all the safety features/ratings.
From there we went back to the dealership where we got a quote of how much we would get as a trade in value for our car. We were greeted by the sales manager Brent (who was super awesome aswell).
We havent made a decision on a vehicle yet as we want to look at different types of vehicles to keep our options open. But whatever vehicle we decide on, we plan to do our buisness with Denham ford. Both people ( Gardeesh and Brent) were super helpfull and HONEST!!
Weve gone in a couple times more where brent has helped us understand a couple different things that we were not to sure of with the contract of our current vehicle were in right now and we really appreciate that. Like i said we still havent made a decision yet on what we plan on getting, But denham ford is deffinately getting our buisness..
Keep up the good work guys, You all rock at Denham Ford
They stand behind their products - jane
I bought a 2009 Focus about 2 months ago.. I was happy with every thing until a few days ago. One of the power windows stopped working. They fixed for me without even asking me to pay!
Awesome dealership - Cooner 888
Nelson and Aron were awesome to work with
Bought my first vehicle at Steve Marshall
And will continue to do so in future
Have recommended friends and family to go to this dealership
Great Experience - Pat & Pat
Over the course of our visits to Van Isle, I think we met the majority of the employees here including Will Pulford, the dealer principal . What a pleasure it was to be in such a positive and up-beat environment. Everyone here obviously enjoys their work. This was an absolutely painless and no-pressure experience for us. Our sales rep, Charles Mealey, was extremely patient at answering all of our questions (in person and through numerous emails) and he did an outstanding job in going over our new Ford Edge with us from front to back. Brett Brenneman, the sales manager, negotiated with us fairly and professionally (he even took us out for a test drive when Charles was delivering another vehicle). Mark Webster (Finance) explained all of our options re: extended service and maintenance plans. We could not have asked for a better experience and it was worth the 40 minute drive from Parksville. Highly recommend this dealership.
Great staff - Pirkko Payne
Robb was a great saleman and friendly
Shawn was very nicely professional business man
Manager was helpful and have me a great deal
Service staff was friendly.
Horrible! - Fordgirl17
This place has the highest employee turnover of any facility I've ever been to. They promise you something, then the person that made that promise no longer works there. They are incompetent and I wouldn't give them my business. They deceive you and their managers are just terrible. I've bought 5 fords in the last 10 years and would never go back to them!
amazing staff love the new truck - Launster
We drove all the way from
Okotoks Ab to get a vehicle from here as our friend tammy recommended them fantastic people to work with Barry was our sale guy he was great will take the drive again for our next vehicle well worth it . Thanks orchard ford staff Tyrell Barry and the rest of the staff
The BEST dealership experience EVER! - DEELynn
Coastal Ford is fantastic!! From the moment I drove up to the time I drove off with my new 2017 mustang performance package... They were very friendly and helpful. Thanks so much to Tim in financial and Lorenz in sales. They were excellent to work with and professional. The place is very clean and everyone gives off a good vide. Lorenz has amazing excitement and energy that gets you also excited to buy a car there. The GM also very friendly and involved in your whole experience there. They make you feel special and go over the top with customer service. Thanks so much to everyone at Coastal Ford!! Deanna McQueen.
Visiting from Maryland Reviewed for Parts Dept. - da46
While visiting from Maryland ,a brake light burnt out ,so I called parts and John answered , told me he had a bulb so I came down to pick it up.
When I arrived ,he asked if I had the car ,when I replied in the affirmative ,he stated that he'd be happy to have somebody put it in for me .
A younger fella came out ,saw that he didn't have the requisite tools for the job and summoned a young lady from the lube service area who took shortly care of the matter .
When I went back to pay for the bulb ,the same young man seeing that I was waiting for John .told me that the bulb was on the house and bade me a safe journey.
Now that is what I call good service and smart business.
Service department - Klebrun
I've purchased 2 f150 trucks from this dealer. Both purchase experiences were typical. Not outstanding but satisfied.
My complaint lies with the services department entirely. The last 3 service appointments I have made resulted in me waiting all day for a simple service. What is the point of scheduling a 930am vehicle drop off, when the vehicles doesn't even go in until 230pm???!!!! This has happened over and over to me! Dealer says 930am is not your service appointment but rather the drop off time. Common Ford! Time to rethink your procedures.
Fantastic customer service - Amoni
I am impressed with the customer service I got from the service department . Chris was very helpful . He was updating us about the procedures and the steps for the service of the truck.
The customer service I received from Ken was exceptional. - Fred Hoapes
Everything that Ken committed to was delivered - from service to price to delivery. My purchasing experience with Brown Bros. Ford was one without any stress or pressure.
Manners needed - Wanted manners
My husband and I were looking for a new truck and van, found ones we liked, talked to Taylor about the truck and then decided to take a breath and think about it, Taylor walked away, didn't shake hands let alone say goodbye and went inside leaving us stunned. The manager phoned us, was exceptionally nice and great customer service until the papers were signed and then it went to crap. We were promised 2 gifts with the purchase of 2 vehicles and then went back on their word. They got their money and that was that. Taylor evening got commission on both vehicles even after we never even saw him again. He definitely didn't earn it and needs a lesson in manners.
understand customer needs - mabouzalan
I met Samir at Ocean Park Ford and I told him my needs for a car. He showed me two options which meet my requirements and he was able to guide me to select the best fit. His guidance and support for someone who's been in Canada for short time, clarify options to finance the car and what to select with ICBC were so helpful.
We were lucky to meet Samir and to have our target in this dealership. Thank you for making it easy and straight forward for us.
Punctuality adjustment in Need - Frequent Island Visitor and Patron
This is my first time writing a review. But I felt it was needed. Terrible customer service. Rolling through Victoria and wanted to get a service done on my wife's 2014 edge. Called ahead to see if they had any same day availability. I was told they were open through the afternoon and it would be an hour wait. Made an appointment for noon. Went there and while explaining my conversation to the service gentlemen at the counter, there was another one snickering behind him basically drinking his coffee and chiming in on how I was out of my mind due to my request. Settled on coming back at 2 pm same day and they would get me in and I could standby for it and wait an hour. Killed some time and came back. Got a new guy and was again looked at like I was a physco. And said if I wanted to wait for it, it would be at least 2-3 hours. If I was told that up front, I could have dealt with this situation no problem. However, the lack of COMMON COURTESY coupled with customer service was one of the worst examples I have ever seen. To all of my island friends and business associates. Highly DO NOT recommend shopping here nor servicing your ford vehicle.
MSA Ford- A Highly Recommended Dealership! - Elaine H.
I was very impressed by the high, professional service that I received from this dealership considering that I had never bought a vehicle from them before. The sales agent I worked with, Nick Spencer, was fabulous. There was no pressure and no gimmicks. He walked me through the whole process and took the time to explain all the features of my 2016 Ford Escape in a professional and personable way. The rest of the team followed through and together made for a very positive experience. I highly recommend them for anyone in search of a new or newer vehicle.
Cut corners for profit and no satisfaction to customer - GrumpyF150
Had a new 2010 F150 XTR. Bought the prepaid service package. Had 30000km in 3.5 years. Had EFI fail and had to have it replaced on warranty. Replacement was successful. Flipped the truck for a Lincoln MKX elsewhere. When I was looking to replace, they sourced an overpriced Escape Titanium and would only let me see the vehicle if i ponied up $500 deposit. I told them I would only put a deposit on a vehicle if i intended to buy it. During the service history of my F150, i always came back with service report in the green. But I know there never really checked everything due to aforementioned EFI issue. And i also caught them dead to rights taking shortcuts. I had aftermarket wheels with a spline wrench and mated lugs. I had forgotten to provide the spline wrench (this has a unique pattern. without it, you can't remove the lugs and you certainly can't torque them back on). So imagine my surprise when they had, despite being phsycially unable to remove my wheels, told me that they had checked the brakes, rotated the tires; all impossible to accomplish. I asked them about it and they provided me with lies about having a special wrench. I called Ford Canada and they said i needed to remedy with the in-house customer satisfaction rep. I called her and she was unwilling to investigate. So yeh. Buy from them if you can get the best deal. Then find another service department to throw residual profit to. I rate a 2 because i think the work they actually did was good quality. But they definately cut corners if my EFI was blowing up at only 30k Km. And the tires. PS My neighbor is a mechanic and he looked and confirmed from the treadwear, that those tired never left the hubs from the day they rolled off the line.
Great Service - Mike Hall
Friendly, knowledgeable staff. Fixed right the first time and on time! Bernie in service generally works on our Fords and he is always thorough and careful with our vehicles.
Great sales team - F350
just purchased a used truck from Watkins, sales team was excellant and very friendly to deal with. Offered great prices for trade in and great prices on used truck
Nightmare Repair - Neil Williams
On July 11th, I took my F350 to Chilliwack Ford at 8:15am. I spoke with Service Sales Advisor, Jeremy, and we went out to the truck. I showed him the loose drivers side mud flap and I repeatedly hit it to show him the sound it made and that I suspected that was the cause of the clunking/thumping noise. He made notes. I also showed him and told him I needed a new tire pressure door sticker, a factory build sheet and a spec sheet outlining the trucks towing capabilities.
We left and did some shopping and then went home. I called around noon and Jeremy advised that we needed a drag link, a tie rod and an alignment. The parts were worn and that’s what was causing the clunking noise. He had to order the parts from Edmonton so I said keep the truck until it’s done.
I went on the internet and found that the symptoms for the drag link being worn are:
• Abnormal tire wear. One of the first symptoms of a problem with the drag link is abnormal tire wear
• Steering wheel play or vibration. Another symptom of a bad or failing drag link is play in the steering wheel
• Steering drifts to the left or right
I went on the internet and found that the symptoms for the ball joint being worn are:
• Vibration in the steering wheel
• Vehicle drives loose
• Wobbling at higher speeds
• Noises from under the front end
I was experiencing only ONE of these symptoms.
I called Jeremy on Thursday, July 13 at 11:38am and he advised that the truck was on the alignment rack and would be ready for 4:00pm.
We arrived to pick-up the truck at 3:50pm and they called for the truck to be brought around but it was still on the alignment rack? (after 4 hours?) Said it would be ready for sure at 4:30. We waited in the lounge and the truck appeared at 4:45.
We went to the service desk and spoke with Jeremy about the work that had been done. I asked him what the diagnoses process was and he stated that the mechanic had taken the truck for a test drive and heard the noise, so based on that they replaced the components.
I asked Jeremy if in the service check they had checked the spare tire and he assured me that it had been done. I never received the tire pressure sticker, factory build sheet or towing specifications. I paid the bill and went out to the truck. The mud flap was still loose and flapping so I went in and told Jeremy. He said someone would be out to fix it and he was sorry. A kid showed up and looked at the mud flap and went away. I suspected that if they had not even dealt with the REASON I BROUGHT IT IN, IN THE FIRST PLACE, perhaps other things I paid for had not been done. Jeremy came out and I expressed my frustration and disappointment and he said the next service would be free.
I checked the tire pressure and the front tires were supposed to be 65PSI but were in fact 75 and 77 respectively. I went in to the service desk again and Jeremy was not there so I spoke with a lady who said she was a Service Manager. I asked if it was recommended to overinflate the front tires by 12 PSI and she was adamant that, that should not be done. I then asked why they had over inflated my tires and she said she would send someone out to check it. A kid came out and bled the excess tire pressure. The other kid returned and put 2 screws in the mud flap.
I truly believe that there was NOTHING wrong with my suspension as I had NONE of the other symptoms associated with these parts wearing out or failing. It was just a mild clunking/thumping noise.
The FACT that the mechanic took it for a test drive PRIOR to fixing the mud flap would have guaranteed that he heard the same noise I did, but decided to diagnose it as a parts failure.
I returned home extremely upset, believing I had been ripped off. I went to lower the spare tire and could not get it to release so I sprayed the area with lubricant. After wrenching on the shaft it finally released. I measured the spare tire pressure at 42PSI so clearly I had been misled once again.
Today is August 9 and the token credit has finally been posted to my Visa and the mud flap has come loose again.
I would NEVER return to this dealership.
Used Honda Had a number of problems NOT mentioned - someonebodyelse
My wife and I bought a secondhand Honda here and while the salepeople were really good, once we had signed papers this changed.
First problem, weak battery that needed replacement 2 months in.
And now the rear brake pads are done 5 months in.
When we asked SPECIFICALLY ABOUT THESE, they said they were "fine".
Great Service Provided by Service Manager Ike - Unknown
I (Praneet) am a little late in writing this review. This is a great location to buy or get your car serviced.
In April, 2017 I had some service issues and the manager Ike took the time to listen to my concerns and resolved the issue in a very professional manner. He is a brilliant manager who knows the meaning of exceptional customer service. His team members have provided us great service as well. Thank you so much. I will recommend this location to others as well. Great Job!!!!!!!!
Ike, thank you for the time you took to resolve my issue (issue with the ford F150 cover).
In British Columbia