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Fords are Fatastic and so are the people who work there! - Feisty Fiesta
First time buyer!!!!!! My first time buying a vehicle was an experience I will probably never forget. The individuals I dealt with were upmost friendly and determined to work with me on buying my new car. Extremeley happy with my Fiesta and the people who made it possible : ) Thank you to you all!!!!!!!
Great service. Friendly sales representive - EnjoyF150
I was looking for a Pick Up truck and happened saw ads from internet posted by Jag. The communication was excellent and he showed his patient on my questions.
I got invited to see the car during the weekend. Compared four different model and test drove one in the end.
We fall in love with the last one we test and end with a purchase.
The care comes with only one key and Jag offered his employee discount if I need the second one.
I would definitely recommend Jag and Key West Ford if you are searching for a decent Ford.
Thanks again and now my dream comes to true. My first Pick Up F-150 FX4!
Over and above - Stylin in my new Explorer
I originally built and ordered a vehicle online after I test drove one with Ron. When it came I was devastated that it was not what I was thinking. Ron took the time to research to see if there was one that fit the description of what I wanted. They drove my car to Alberta and drove another one back within three days so that I didnt have to wait long. Many may think this is just part of what a dealership should do to keep you happy, but I truly believe that Ron went above and beyond to make sure that I left feeling elated with my vehicle. Ron stayed after hours when things like credit and insurance waits were out of everyone's control, he came in on his day off (twice), always made me comfortable, and made sure my kids were comfortable when I had to bring them. I always felt as though Ron was going to bat for me and was a pleasure to work with others in the dealership as well. Even at the end of the sale, Ron felt as if he could not drive home enough that I could call him for absolutely any reason in the future. I could not have asked for a better sales person, thanks for being you Ron!
helpful when working with clients - ValleyGirl
Thanks again for your support and understanding with my vehicle. After the issues I had with my last car, I was concerned that I was facing the same issue with my new one. Feel much better now that it was in for service. Thank!
Great service from friendly and professional staffs - Phungb
We just moved back to Canada after 5 yrs living abroad and it's so nice to buy our car in a place where staff are very attentive, friendly and very professional. Will definitely recommend this place👌😊
Highly recommended dealer to buy your new Ford from! - Susan & Cro Lucas
Caroline Machado went out of her way to accommodate us and pulled out all the stops to get us home in a new 2017 Escape, prior to a pending snow storm. Our new car which was under the snow had to be detailed and prepped, financing had to be arranged, licencing had to be taken care of and all was done in record time. Chris Deal was extremly helpful in setting up the financing and pointing out additional details. All in all an exemplary experience!
Susan & Cro Lucas
I bought a 2011 Ford Mustang 5.0 GT - 2011 Ford Mustang 5.0 GT
I bought a Ford Mustang 5.0 GT, first of all the customer service here is AMAZING soo helpful they gave us the best price possible and made my experience of buying my beautiful car the best one I have had yet!!! And I am somewhat hard to please;-p we had a man named terry help us there I would 100 percent recommend this dealership! Thanks again Dams Ford Lincoln sales LTD!!!! Will definitely be back for a out vehicle purchase:-D
service feedback - Ford fan
I recently purchased a 2008 Ford Taurus AWD from this dealer. Some weeks later it appeared that there was a leak in the trunk. I took the car to Dave Landon Motors for repair. It determined that it was in fact condensation. The carpet was removed and cleaned and a prevention tip was provided by the dealer principal, Todd Landon. The cost was reasonable, the problem solved, and I was impressed with the service level. I continue to be pleased with my purchase, and will certainly return to this dealer for any future service needs.
Dearborn Ford - HonestLor
I only deal with Dearborn Ford for the purchase of my vehicles. I started out with them in the early 80's and liked their honest. friendly and upfront approach right away. They were a good fit for me.
I generally purchase a new vehicle every 3 years and they have been with me through every one of them!!! I am a diehard Ford fan, and have never owned anything else, so as you can see by the years, they have sold me a lot of Fords.
I don't even attempt to go to another dealership. Why would I when I get incredible deals on vehicles, exceptional customer service and help pretty much 24/7 when I ever needed it.
This place doesn't just sell you a vehicle and wave goodbye, they are in it with you for the whole duration.
I always recommend them to anyone who even looks like they might want to buy a vehicle.
Excellent service and staff - Aaronb94
We currently have a 2014 vehicle and are looking to trade it in for something newer. We havent made a decision on what type of vehicle we are looking for yet so we havent purchased anything. We went to denham ford just to look around at what they have and what their prices are just to keep our options open. Within two minutes we were approached by Gardeesh one of their sales associates who was super helpfull and very knowledged about the different types of vehicles. He had shown us a variety of different types of vehicles and then asked if we would like to test drive one. We ended up taking a ford fusion for a test drive (which was a very nice ride). Along the way he then explained all the different features of the vehicle and all the safety features/ratings.
From there we went back to the dealership where we got a quote of how much we would get as a trade in value for our car. We were greeted by the sales manager Brent (who was super awesome aswell).
We havent made a decision on a vehicle yet as we want to look at different types of vehicles to keep our options open. But whatever vehicle we decide on, we plan to do our buisness with Denham ford. Both people ( Gardeesh and Brent) were super helpfull and HONEST!!
Weve gone in a couple times more where brent has helped us understand a couple different things that we were not to sure of with the contract of our current vehicle were in right now and we really appreciate that. Like i said we still havent made a decision yet on what we plan on getting, But denham ford is deffinately getting our buisness..
Keep up the good work guys, You all rock at Denham Ford
Bought My Hero an F150 - mrsmarioandretti
My prince wanted an F150. We shopped in Alberta but couldn't find the right truck at the right price. I was eating breakfast in Golden, B.C. and across the street was the Ford Dealer who had an F150 crew cab with great wheels and a good look. Just a little used but very little. A real thing of beauty. Not quite the right colour but so good looking and when they told me the price the thing changed colour instantly. I did try to haggle with Dan and Poppy but no luck. The threw in a factory mounted set of winter tires and that was a deal. Then came the money part and that had a glitch or two as my bank doesn't do money transfers on Friday afternoons. But hey they trusted me and that peachy truck was in my husband's hands for the weekend. It was a real pleasure doing business with Kicking Horse and my man is happy as a clam.
Awesome dealership - Cooner 888
Nelson and Aron were awesome to work with
Bought my first vehicle at Steve Marshall
And will continue to do so in future
Have recommended friends and family to go to this dealership
Great Experience - Pat & Pat
Over the course of our visits to Van Isle, I think we met the majority of the employees here including Will Pulford, the dealer principal . What a pleasure it was to be in such a positive and up-beat environment. Everyone here obviously enjoys their work. This was an absolutely painless and no-pressure experience for us. Our sales rep, Charles Mealey, was extremely patient at answering all of our questions (in person and through numerous emails) and he did an outstanding job in going over our new Ford Edge with us from front to back. Brett Brenneman, the sales manager, negotiated with us fairly and professionally (he even took us out for a test drive when Charles was delivering another vehicle). Mark Webster (Finance) explained all of our options re: extended service and maintenance plans. We could not have asked for a better experience and it was worth the 40 minute drive from Parksville. Highly recommend this dealership.
Great staff - Pirkko Payne
Robb was a great saleman and friendly
Shawn was very nicely professional business man
Manager was helpful and have me a great deal
Service staff was friendly.
Very simple and easy - Coleclifford
Usually buying a truck is difficult and stressful. At coastal ford they made it easy. Great service and the employees went the extra mile. Very good lay out and a wide selection of vehicles.
Excellent - Rob
My truck had broke down a week before along weekend and I promised my kids I'd take them camping of course the timing is perfect so I called WestCoast and spoke to Eric in service and he told me they were booked solid for a week since it was the long weekend approaching. BUT! he told me if I could drop my truck off and leave it there someone with an already booked appointment may cancel and they'd fit me in. They called me a day later and told me my water pump needed replacing and they could have me on the road before the weekend. I've always dealt with Eric and this is exactly why I'm a repeat customer. He and staff are knowledgeable, understanding and actually care which is why I wrote this review. Other dealers should take notes.
F150 purchase - Blinc321@
Kent Magnuson and sales associate Des were both fantastic. I was referred to them by a friend who has leased several vehicles from them. I shopped around at five other ford dealerships and Kent and Des were by far the most helpful. They gave me a very fair trade for my truck and beat the competition in customer service and price. I will definitely buy my next vehicle from them and refer them to my friends. Nothing could have been improved, they washed the truck and filled up the tank with gas and had it ready it for me in under one hour. They understand that to the businessman time is money and they did not waste my time. They responded immediately to my emails and return my calls. My lariat is amazing
Excellent - Chai.tea.
Their customer service was excellent. It was a pain free experience. All the staff were very friendly and personable. They took their time to make sure everything was to my preference.
Going the extra mile - andrea123abc
Special thank you to Steven MacNeill for going to extra mile for me today! As a busy mom juggling schedules, Steven met me in Abbotsford to deliver my new Ford Explorer! Thanks again Steven and Mainland Ford! Awesome customer service👌🏻
Impressive! - Franzy
From the moment I walked into the showroom until I was handed my keys for my new truck I was blown away by this dealership. Dan Tellier made my experience like no other salesman I have dealt will before. Courteous, patient , friendly, honest and knowledgeable. Orchard Ford is truly the way every dealership should be run. Thank you again
Another new vehicle purchase - NewtruckforMark
In December of 2016 I bought a new Ford F-150 XTR, (see review).
My wife and I were so pleased with the whole process we went back on February 7 and bought my wife a 2017 Ford Escape. Again nothing but exceptional service. All the sales staff regardless if they are serving you or nor are all helpful !! Both Matt McClennan and Matt Ross deserve 5 Stars for their service !! Both these young Gentlemen helped us on both our purchases and out did themselves both times !! Thanks guys for all your help and for making our second new vehicle purchase a complete pleasure.
Mark and Cindy Swallow. Ford owners for life !!
Fantastic customer service - Amoni
I am impressed with the customer service I got from the service department . Chris was very helpful . He was updating us about the procedures and the steps for the service of the truck.
Unaccountable and Inconsiderate Service - Troces
Booked my servicing appointment a week in advance for 74k service and a wash and vacuum. Told it would be a 4-4.5 hour session and I agreed.
Took the car in and waited the 5 hours and service guys tells me the couldn't get the wash done due to the company that they use had some guy call in sick.
No apology, no accountability. Half the job was not done and still took 5 hours to complete.
I DEALT with Coastal Ford and they did not even give me a solution but kept blaming the vendor they used.
Waste of my time and no service etiquette whatsoever.
Best vehicle purchase experience we ever had. - Werner Krupek
Steve Ward was very accommodating and helpful in getting us the Ford F150 we needed for our needs.
We were prepared with our trade-in values from VMR Canada , and the values Steve gave us fell within those values. One always feels that we could have got a bit more in trade, but we have always had that feeling with all our purchases from other dealers, some others were just a rip off.
We have already recommended friends from Port Alberni to Steve Marshal Ford Nanaimo.
Ashley Pattie- Phenomenal Customer Service - Melvin G
Great Customer Service- Ashley Pattie was the sales person I dealt with, she was very deligent with her follow up On what I wanted on my next F150, she made effort to learn what color choices and features I wanted and stayed on top of keeping an eye for that special truck for me. With busy schedules on both sides she accommodated my late visit and with in 24 hours I was in a new truck, she also respected my trade value that I wanted for my old truck and earned my business. Thank you for the phenomenal customer service Ashley, you rock!
Secondly I returned the second day to return the spare key to my old truck and brought up a concern of the wipers streaking on the new truck, Ezra the sales manager gave me a pair of wipers no questions asked thanks brown bros ford!
Purchase of a Ford Edge. - cayenne
Service that we received from Melody at chilliwack ford was great! Second vehicle we have purchased from them travelling from north Vancouver. Best pricing and service. Thank you
MSA Ford- A Highly Recommended Dealership! - Elaine H.
I was very impressed by the high, professional service that I received from this dealership considering that I had never bought a vehicle from them before. The sales agent I worked with, Nick Spencer, was fabulous. There was no pressure and no gimmicks. He walked me through the whole process and took the time to explain all the features of my 2016 Ford Escape in a professional and personable way. The rest of the team followed through and together made for a very positive experience. I highly recommend them for anyone in search of a new or newer vehicle.
Employee Pricing / Customer Service - Graeme11
Was looking for a used SUV for the wife during the time of "employee pricing". Saw a vehicle we liked and test drove it. When I asked if it was included in the employee pricing the salesman told us no. We went ahead and negotiated a price and signed the paperwork, planning on returning he next day to make payment for the vehicle. In the morning I decided to look on their site to see if the vehicle we test drove was on the employee pricing list and low and behold it was for less than what we "negotiated". When I called to inquire I was put on hold by the salesman and he came back and said that was an "error" and it shouldn't have been listed on their site as employee pricing for that vehicle. I was shocked with such shady behavior from a so called reputed dealership. I have and will continue to inform all people within my network of their way of doing business.
Efficient! - Dennis
Samir was very helpful in the process of buying the vehicle, I appreciated his sales approach definitely non pressure, but quick to respond when I wanted to view and test the vehicle.
Great sales team - F350
just purchased a used truck from Watkins, sales team was excellant and very friendly to deal with. Offered great prices for trade in and great prices on used truck
In British Columbia
Cam Clark Ford Richmond
Internet Sales and Lease
Key West Ford Sales Ltd
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