Came for oilchange a month ago. They also rotate tires even if You don't want it. After I got my Ford Fusion back I noticed scratch on one rim which wasn't there before. I checked all rims same day before I came to this dealership. Service person Brad Willson was arguing with me for 15 minutes trying to tell me it wasn't their fault and rim was already scrached before. But I know that it wasn't. Then I asked for manager. Brad Wilson told me he is the only service manager. Which is lie. Their website says he is only service advisor. Finally he agreed to fix that scratch but when I come next time. They also had to replace power steering gear motor attachment bolts under service campain. But he said they don't have those bolts and they ordered them and will call me later when they get them. And he promised to fix that scratch on a rim when I come for bolts. Nobody called me since then :-(
And by the way, oil level was higher than max mark on a dipstick after change. They don't care about level I guess.
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