This was truly excellent service, from walking on the lot to driving away in a new truck. We were approached by Lukas Pulfer, who listened to what we were looking for for our family and never pushed a sale but rather brainstormed with us for what might work -- including other types of cars/vans and makers. Never felt a push to buy from him. He was professional, personal, and classy, and didn't try to engage you in frat-boy type bonding. We test drove a truck the first day we visited and then a few weeks later when we came back. The interaction was informative and felt straightforward and trustworthy. When another dealership tried to give us the hard sell and compete, Lukas didn't pressure us to buy from him but stuck to his original good deal. When it came time to pick up the car, only one of us was in town and Lukas personally came to our home to pick the one of us up and bring us to the dealer (and even dropped our kids off at their gym on the way :). The whole process of buying was consistent, from meeting Sam in the service centre to April in plates and insurance. Even though they had many other customers at the time, I felt personally cared for and important, like I was the only customer. Everything was explained in detail and my many questions were answered. The truck had been prepared to the hilt -- even the tires were cleaned and freshly polished. Lukas took his time to show me around the truck and how it worked. I couldn't be happier with it and the service. Would HIGHLY recommend this dealership.
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