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Brown Bros Ford

270 Marine Dr SE, Vancouver, British Columbia V5X 2S6
Sales: (604) 321-5100

Makes: Ford|Service Center
33% Recommend
2.3

4 Lifetime Reviews

Brown Bros Ford
270 Marine Dr SE,
Vancouver, British Columbia V5X 2S6
Brown Bros Ford Info
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JBerdahl
4/11/2015
Reason For Visit
Sales (New)

"They made us feel like the only customer"

This was truly excellent service, from walking on the lot to driving away in a new truck. We were approached by Lukas Pulfer, who listened to what we were looking for for our family and never pushed a sale but rather brainstormed with us for what might work -- including other types of cars/vans and makers. Never felt a push to buy from him. He was professional, personal, and classy, and didn't try to engage you in frat-boy type bonding. We test drove a truck the first day we visited and then a few weeks later when we came back. The interaction was informative and felt straightforward and trustworthy. When another dealership tried to give us the hard sell and compete, Lukas didn't pressure us to buy from him but stuck to his original good deal. When it came time to pick up the car, only one of us was in town and Lukas personally came to our home to pick the one of us up and bring us to the dealer (and even dropped our kids off at their gym on the way :). The whole process of buying was consistent, from meeting Sam in the service centre to April in plates and insurance. Even though they had many other customers at the time, I felt personally cared for and important, like I was the only customer. Everything was explained in detail and my many questions were answered. The truck had been prepared to the hilt -- even the tires were cleaned and freshly polished. Lukas took his time to show me around the truck and how it worked. I couldn't be happier with it and the service. Would HIGHLY recommend this dealership.

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I Recommend This Dealer: Yes

Employees dealt with

Lukas Pulfer

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lokotron
7/11/2014
Reason For Visit
Service

"worst cutomer service ever"

Asked how much would be for a part I needed and they said u want it or not dont waste my time , time is money . Amazing how stealership like this can be on business.

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I Recommend This Dealer: No

Employees dealt with

sunny

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3
cvizzuett
10/07/2013
Reason For Visit
Sales (New)

"THE WORST AWFUL RUDE AND BAD SERVICE I EVER HAD WITH FORD..."

THE WORST AWFUL RUDE AND BAD SERVICE I EVER HAD WITH FORD FROM THIS AWFUL EMPLOYEE DEAN HENDERSON. SUPER RUDE I DONT UNDERSTAND HOW COME DEALERSHIP CAN HAVE EMPLOYEES LIKE THAT. CHARGED ME MORE THAN I WAS EXPECTING SO HE EVEN SAID SO WHY ARE YOU HERE? LOL ALWAYS HAD BAD SERVICE FROM FORD BUT THIS TIME WAS OUT OF THE LIMIT. THANKS CHRISTIAN

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I Recommend This Dealer: No

Employees dealt with

DEAN HENDERSON

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4
F350FB
10/17/2012
Reason For Visit
Sales (Used)

"This dealership is all about a preassured quick sale and..."

This dealership is all about a preassured quick sale and no service. The vehicle sold was in bad condition with all sorts of hidden mechanical problems and even small body damage that I wasn't made aware off, it was in a spot where I could only discover it after a really close look the next day. The truck spent 2 weeks in the shop for repairs and they didn't even address all the issues (only 2 out of 6 items where looked at). I also had to bring it back multiple times to get the work done properly and still ended up letting another shop fix some issues at my own expense. I was assured the vehicles are checked through before sold, but that was a myth.The truck also smells like cigarette inside, they didn't even clean that up. Until today I have not received the promised calls back, they never call you back to answer some simple questions. I constantly have to follow up on stuff and it makes it an aboslute bad experience dealing with Brown Bros. Ford. Six weeks after the sale, I still don't have the extended warranty insurance papers and the imsurer says they don't have anything either. This company is a giant mess that sucks the life out of you. Don't go there!

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I Recommend This Dealer: No

Employees dealt with

Sam Shurbaji, Larry Smith

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