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Brown Bros Ford

270 Marine Dr SE, Vancouver, British Columbia V5X 2S6
Sales: (604) 321-5100

Makes: Ford|Service Center
 
0% Recommend

Overall Rating 1

3 Lifetime Reviews

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Brown Bros Ford
3 Lifetime Reviews
Brown Bros Ford Info
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Reason For Visit
Service

"worst cutomer service ever"

Asked how much would be for a part I needed and they said u want it or not dont waste my time , time is money . Amazing how stealership like this can be on business.

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2
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Friendliness
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Overall Experience

Employees dealt with

sunny


Reason For Visit
Sales (New)

"THE WORST AWFUL RUDE AND BAD SERVICE I EVER HAD WITH FORD..."

THE WORST AWFUL RUDE AND BAD SERVICE I EVER HAD WITH FORD FROM THIS AWFUL EMPLOYEE DEAN HENDERSON. SUPER RUDE I DONT UNDERSTAND HOW COME DEALERSHIP CAN HAVE EMPLOYEES LIKE THAT. CHARGED ME MORE THAN I WAS EXPECTING SO HE EVEN SAID SO WHY ARE YOU HERE? LOL ALWAYS HAD BAD SERVICE FROM FORD BUT THIS TIME WAS OUT OF THE LIMIT. THANKS CHRISTIAN

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2
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Employees dealt with

DEAN HENDERSON


Reason For Visit
Sales (Used)

"This dealership is all about a preassured quick sale and..."

This dealership is all about a preassured quick sale and no service. The vehicle sold was in bad condition with all sorts of hidden mechanical problems and even small body damage that I wasn't made aware off, it was in a spot where I could only discover it after a really close look the next day. The truck spent 2 weeks in the shop for repairs and they didn't even address all the issues (only 2 out of 6 items where looked at). I also had to bring it back multiple times to get the work done properly and still ended up letting another shop fix some issues at my own expense. I was assured the vehicles are checked through before sold, but that was a myth.The truck also smells like cigarette inside, they didn't even clean that up. Until today I have not received the promised calls back, they never call you back to answer some simple questions. I constantly have to follow up on stuff and it makes it an aboslute bad experience dealing with Brown Bros. Ford. Six weeks after the sale, I still don't have the extended warranty insurance papers and the imsurer says they don't have anything either. This company is a giant mess that sucks the life out of you. Don't go there!

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7
Customer Service
Quality of Work
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Overall Experience

Employees dealt with

Sam Shurbaji, Larry Smith
1
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