Tony Zacconi | Page 2

Jeep Wrangler purchase This is my second purchase with Capital Dodge. My Sales Representative Johnny Kasparian was attentive to our needs and ensured our experience with C This is my second purchase with Capital Dodge. My Sales Representative Johnny Kasparian was attentive to our needs and ensured our experience with Capital Dodge was again a good one. P and J Kelly More

Helpful 0

Report | Print

New ram truck Today went shopping for a new Ram truck at Capital Dodge for my son we were looking for a quote on a Ram Express so we could shop around. Unfortunatel Today went shopping for a new Ram truck at Capital Dodge for my son we were looking for a quote on a Ram Express so we could shop around. Unfortunately the dealer told us we could NOT get a price in writing unless we bought the truck today. Can someone tell me how does this make sense? So basically they don't want you shopping around? Capital Dodge supposedly the biggest car dealer in sales in Eastern Ontario as per the sales rep!! If you are the biggest dealer in sales and the best price in Eastern Ontario WHY are you so concern if a customer shops your price around ?? Because it's obvious you don't have the best price in town. We encountered the same policy at the one on Bank street last yea (same owner)r. My wife needed a car and got terrible service, So we went to a Toyota dealer and bought a Rav 4. They disclosed the entire cost up front with us and told us feel free to shop around. They didn't waste our time like today. So to everyone looking to buy a Dodge avoid these dealers if you thinking of getting a quote on any vehicles you will be wasting your precious time. Anyway we will continue to shop for a new truck somewhere else. Cheers! Ozzy More

Helpful 3

Report | Print

best ever I have purchased cars/SUVs from Audi (4), Mercedes (2) and BMW (2) but buying my Grand Cherokee was by far the best buying experience ever...best SUV I have purchased cars/SUVs from Audi (4), Mercedes (2) and BMW (2) but buying my Grand Cherokee was by far the best buying experience ever...best SUV ever, and best sales process ever, not to mention very competitive pricing. You run a great business Jim, thanks. More

Helpful 0

Report | Print

Excellent service, I received my new car very quickly. Nothing bad to say. Everything was perfect. Would recommend Kelsey. She knows was she’s talking about. service, I received my new car very quickly. Nothing bad to say. Everything was perfect. Would recommend Kelsey. She knows was she’s talking about. More

Helpful 0

Report | Print

Excellent service Nous avons acheté un Jeep Trailhawk neuf (2018) et nous avons été très satisfait du service que nous avons reçu d'Andréanne, elle répondu à toutes nos Nous avons acheté un Jeep Trailhawk neuf (2018) et nous avons été très satisfait du service que nous avons reçu d'Andréanne, elle répondu à toutes nos questions et s'est assuré de nous livrer le véhicule au moment désiré c'est à dire 2 jours seulement après l'achat. Je recommende Capital Dodge à tous. More

Helpful 0

Report | Print

Amazingly Friendly From the moment I step onto the lot, Shannon was there to offer help. I gave a list of what I wanted and she helped me get everything. It was very eas From the moment I step onto the lot, Shannon was there to offer help. I gave a list of what I wanted and she helped me get everything. It was very easy to have a conversation with Shannon, she is extremely friendly. She explained everything, and gave us her person number to text, always making sure we were kept in the loop. We could not have asked for a better sale representative, I will say again how please I was with this experience. My partner and I wanted something to travel with, the vehicle we picked is amazing, the ride is smooth as well has all the bells and whistles we were asking for. This is the second time I have bought a car from a lot, but the first time to leave feeling not cheated or nervous. I felt calm and happy leaving with a vehicle I knew would last me adding it's perfect for what I need and would not be possible without Shannon. I highly recommend anyone who is looking for a new car, or even a new driver looking, to go see Shannon, her attitude can not be compaired, she was so nice and knowledgeable. Even days after we bought the car, she is still texting to check up on us and the vehicle every now and then. Makes me feel like she cares. I would like to add that everyone who helped us that day was amazing and friendly. Out of all the car lots we went to, Capital Dogde is by far the most friendly and real. More

Helpful 0

Report | Print

Cared more about the sale than the customer service The dealership overall was good. Johnny was great, but Tony was short with me and seemed to care more about the sale than providing good customer serv The dealership overall was good. Johnny was great, but Tony was short with me and seemed to care more about the sale than providing good customer service. More

Helpful 4

Report | Print

Shady hidden fees The salesmen were great at capital dodge, not the most friendly but did their job. Not much wiggle room on price, but they had the car that I wanted s The salesmen were great at capital dodge, not the most friendly but did their job. Not much wiggle room on price, but they had the car that I wanted so I bought it. When I got to the finance part of the car I was hit with a bunch of hidden fees... now I’m not naive, I understand admin/registration etc. They charged me to fill up the car, they tried to sell me a $6k insurance policy (without my permission), undercoat fee, tire insurance and the list actually goes on. It wasn’t until I threatened to walk out that he would take off the fees that were “optional”. It was over 13k in hidden costs. He didn’t try and inform me of the costs at all, he simply said sign at the bottom for your new car. I DO NOT RECOMMEND THIS DEALERSHIP!!! They will try to hustle you as soon as they have you locked in. More

Helpful 3

Report | Print

100% recommended Chris is a professional, courteous, energetic and knowledgeable sales person. I knew what I wanted but the truck I picked online wasn't right - I tol Chris is a professional, courteous, energetic and knowledgeable sales person. I knew what I wanted but the truck I picked online wasn't right - I told Chris everything I was looking for and he found it in a few short min's. After emailing back and forth a hundred times with many questions (thanks for your continued patience) I test drove the truck and decided to purchase. He introduced me to the money person (Tony) who has a knack and good understanding of how to make your wallet open a bit more as he fully explained the lifetime rustproofing warranty (this has to be the best thing Dodge has done in many years) which I eagerly bought. The entire process was painless thanks to Chris and Tony. Fully recommended !!! More

Helpful 0

Report | Print

sales service I was very pleased by the helpfulness and honesty of Shannon Duncan. Both my wife and I think that she was excellent. You should definately keep her I was very pleased by the helpfulness and honesty of Shannon Duncan. Both my wife and I think that she was excellent. You should definately keep her on your sales team. More

Helpful 1

Report | Print