Shane Maginnis | Page 17

Best Service Ever! Recently took my 2010 Acadia to Budd's (on a tip from my former neighbor/good friend Ted Taylor - Craig Taylor's Dad) for some servicing issues that t Recently took my 2010 Acadia to Budd's (on a tip from my former neighbor/good friend Ted Taylor - Craig Taylor's Dad) for some servicing issues that the purchasing dealership refused to fix for over 2 years! (Leggat Chev in Burlington, apparently there if you have more then 100,000km on a vehicle you need to buy a new one!) Well from the moment I walked in I was very impressed! They greet you and ask you how they can help you! I was working with Jason who was kind enough to go through pages of paperwork with me to figure out some issues with my suv. Shane (the service manager) stepped in and helped out too! Not only did the previous dealership refuse to fix our evaporator core so we had a faulty air conditioner for over 2 years. But the last time they fixed our steering wheel they apparently crossed our steering wheel pump/cord with the a/c pump/cord and they were rubbing and vibrating while we were driving causing a horrible sound. This could have eventually burnt a whole in both pumps had we not found a dealership willing to do something about it!!!! So thank you Shane for finding this!!!! And thank you for giving us air again!!!! To actually have top notch service and not have to fight for it and be respected, should be an everyday thing but it doesn't always happen with GM dealerships, but Budds is A++++ with this! My family has always bought GM vehicles for over 20 years and was about to stop after the terrible experience we had, but Budds has saved the day!!!! More

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Fabulous sales and service teams! Buy at Budds! We just purchased our second vehicle from Budds and would recommend them to anyone for both sales and service. They're very willing to work with you t We just purchased our second vehicle from Budds and would recommend them to anyone for both sales and service. They're very willing to work with you to get you the vehicle you want for the price you can afford. They're not pushy at all, even when it comes to service. I'm absolutely positive they're the best dealership around. The Burt Family More

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16 years of great service I have been going to Budd's for primarily servicing for the last 16 years. It is as a result of their excellent and honest care that my original 2003 I have been going to Budd's for primarily servicing for the last 16 years. It is as a result of their excellent and honest care that my original 2003 Malibu is still going well. Just recently, we decided to buy a 2016 Malibu to replace an older car that we owned. Beverly assisted us with this purchase and was incredibly friendly and efficient at finding us just the right car at the best price. She made the purchase quick and easy. Thanks to all the great staff at Budd's. I know that you will continue to be my first choice for sales and service into the future. More

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overbooked or understaffed? I'm willing to drive from Burlington to Oakville and pay dealer service prices for the ability to book an appointment time for my service. Oil chan I'm willing to drive from Burlington to Oakville and pay dealer service prices for the ability to book an appointment time for my service. Oil change and tire swap took and hour and a half which feels too long to me. More

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Very supportive, great dealership Everyone has been very helpful. Basil was always available for us and willing to meet our needs. For example, Basil was outstanding as he took us thro Everyone has been very helpful. Basil was always available for us and willing to meet our needs. For example, Basil was outstanding as he took us through all the option package for our custom-ordered 2016 Silverado. He also made sure we were properly registered with On-Star Service. Furthermore, when we got ready to close the deal, Craig joined in and made sure our expectations were exceeded. What a great team! I would highly recommend them to everybody. The service team, lead by Shane, is also a big reason why we highly respect this dealership. He consistently goes above and beyond to make sure that our requirements regarding our truck were met or exceeded. We always leave as happy customers! If you are looking to buy a vehicle or require service, go to Budd's, you wont be disappointed. More

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Great Buying Experience Everybody involved in this purchase was most helpful and courteous. Wonderful people who treat you like family. They took the time to go over every Everybody involved in this purchase was most helpful and courteous. Wonderful people who treat you like family. They took the time to go over every detail of the transaction, to review every aspect of the car's options. They regularly serviced my previous car and I can't speak highly enough of the service staff. Paul did an amazing job prepping my car for delivery. More

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Excellent services Thank you Budds and Farid, from the day I entered the Budds GM the welcoming was topnotch. Farid promised me to keep me updated of any offer, he ke Thank you Budds and Farid, from the day I entered the Budds GM the welcoming was topnotch. Farid promised me to keep me updated of any offer, he kept his promise and that led me to purchase 3 cars so far Thanks you! More

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Budds Is My New Bud For Future Vehicle Purchases!! As I was researching my next vehicle purchase, I visited quit a few dealerships both in person and via their websites. I finally narrowed my search do As I was researching my next vehicle purchase, I visited quit a few dealerships both in person and via their websites. I finally narrowed my search down to a GMC Yukon. I had various dealerships to choose from and I also had a trade in as part of the deal. I emailed Budds' with the details of my trade in and received a favorable response from Basil Silas. It was also a non pressured response, unlike I received from other dealerships, which made me feel comfortable to move forward and attempt to strike a deal. I must also say that the fact that it was the Budds' family of dealerships that I was contemplating dealing with, made my decision much easier. Basil was very accommodating and patient with my wife and I. All my questions about the features of the vehicle were answered on the spot. His experience, professionalism and knowledge with the product he sells was quit evident and impressive The Sales Manager Jason Blain was instrumental in sealing the deal. He listened to my counter offer and had a fair response that worked for me, his customer, and the dealership I'm sure. The Business Manager Bounsay Osylaphet was quick, thorough and precise considering how much information needs to be communicated to the Customer. He also made us feel non-pressured however fulfilled his role of informing us of the additional items that are available to a used vehicle buyer. The vehicle was delivered as scheduled with all the administrative work completed correctly. Basil was there to greet me and part of my pre-delivery inspection. He also helped me set up my phone with the Blue Tooth option in the vehicle with no issues. The only item I was not entirely pleased with was that the detailing was not to my standards. I have very high standards when it comes to my vehicles, so for most, it probably would have been fine. Nonetheless, Basil immediately called Rich Pawlowski, Used Car Manager, to address my concerns. Mr. Pawlowski arrived to the vehicle pick-up area and offered me a very impressive solution, without hesitation I must add, to my concern and I know it will be dealt with when I bring in the vehicle for it's first service. Kudos to you Sir! As part of the deal, a trailer hitch cover was to be painted and installed a few days after I received the vehicle. As with the delivery of the vehicle, this was also ready as promised. As I arrived to pick up the cover, Basil was waiting for me and offered to have it installed by the Service department. A welcomed gesture by me. Basil introduced me to the Service Manager Shane Maginnis. Shane took over from there and made me feel very welcomed. The cover needed a couple of plastic retainers. Shane introduced me to Juan Orozco, a Service Advisor, and he immediately took action to get the retainers and install the cover. In the meantime, Shane offered to give my vehicle a wash while I was waiting which I gladly accepted. Juan installed the cover and I went on my way. In closing I would like to thank Basil, Jason, Bounsay, Rich, Shane and Juan for making my first and certainly not my last experience at Budds' a memorable one. I'm sure that there are a bunch of folks behind the scene that also added to my experience and I would like to thank them as well. Well done team!! I'm sure Mr. Budd is proud of you all. More

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New car experience Best customer service around!! Right from sales to service station!! Wouldn't take my car or buy anywhere else! Would like to thank all the friendly Best customer service around!! Right from sales to service station!! Wouldn't take my car or buy anywhere else! Would like to thank all the friendly staff for another wonderful buying experience. More

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Overall experience From the first time I visited Budds' I felt comfortable at meeting their staff and appreciated the respect given to me and my wife. As a senior citiz From the first time I visited Budds' I felt comfortable at meeting their staff and appreciated the respect given to me and my wife. As a senior citizen their staff spent the time to explain things that were not obvious to every one. Chris Cheevers, Craig Taylor and Rob Powell were very professional and a great team to have working for you. More

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