Serge Derkach | Page 2

Great experience The only place where I can serve my car without any doubts. Service department has always satisfied all my needs. Especially, I'm very gratefull for M The only place where I can serve my car without any doubts. Service department has always satisfied all my needs. Especially, I'm very gratefull for Mr.Derkatch, who is extremely knowledgeable, and helped me a lot with my issues many times. Definately recommend! More

Helpful 0

Report | Print

I'm very impressed with the services I and fast approval I will be happy for many years with my new minivan. And also my family will enjoy traveling around before summer end. Also visiting this dealership ha I will be happy for many years with my new minivan. And also my family will enjoy traveling around before summer end. Also visiting this dealership has been exited just walking around and looking those beautiful cars thank you for all the emotions that i got there. More

Helpful 0

Report | Print

Disappointment after Disappointment We took our 2015 Jeep Cheroke (11,000 km, in otherwise mint condition, barely ever driven) (the fact that we had to take it in for a broken tire rod a We took our 2015 Jeep Cheroke (11,000 km, in otherwise mint condition, barely ever driven) (the fact that we had to take it in for a broken tire rod at all is a whole other matter- as the vehicle was only used to drive the kids to and from school in Etobicoke) in for a bent tire rod on April 5, 2019. It is now June 14th, 2019 and it remains on the lot. We have never experienced such disrespectful customer service in our lives. Empty promise after empty promise from the beginning. We were promised each week that the vehicle would be ready "for sure!" and each week, no one called us, we would have to call and follow up, only to be told it wasn't ready. Once the tire rod was changed, it affected the steering wheel, which affected the clock spring, which affected the electrical.... and the list went on and on. No loaner car was offered, and the dealership insisted none of this was covered under warranty as it was considered a "collision" (but there was never any collision). Today, June 14th, we suddenly learn that most is now covered under warranty, but we are expected to pay a large portion. They left this pristine vehicle outside for the entire 2.5 months, so when we went to try to pick it up two days ago, we found scratches all over it, and it was left outside with the back windows open at least 5 inches. We asked the Service person 3 times to confirm he would close the windows when we left that evening (we left it so they could take care of the scratches now on the vehicle). He promised to do so. I went back the next morning, checked the car that was never moved to the locked area where they keep cars- the windows were up, but the back seats were drenched from the rain storm the night before. The apologized many times, said they would clean the car up, put protector on the leather and take care of the scratches. We returned the next day after they said it was ready, and none of this was done. We continue to wait. The agreed upon invoice (still too high, given the experience with this dealership) was then 3 times as much as they said it would be- no one talks to each other there. Excuses and empty apologies abound. We have bought from this dealership for generations- we can honestly never do so again. Such disrespect for property, lack of transparency and inept service is the reason people refuse to buy north american vehicles. We tried to hold on, but the abuse we've been through with this whole experience was enough to make us look to dealerships who truly have passion about their vehicles and customer service. So incredibly disappointed. More

Helpful 8

Report | Print

Islington Chrysler is the #1 dealership in Canada! I have been a customer at Islington-Chrysler since 2001 and have purchased many vehicles. They are by far the most professional and courteous in sales I have been a customer at Islington-Chrysler since 2001 and have purchased many vehicles. They are by far the most professional and courteous in sales and service and have the best overall competitive pricing of any dealerships in Ontario! Visit Islington-Chrysler and you’ll experience how wonderful the staff are and they will get you the best deal anywhere!! More

Helpful 0

Report | Print

Taking care of its customers Everyday this dealership takes care of its customers in their own special treatment way... This was my case when I came in for a service repair. Than Everyday this dealership takes care of its customers in their own special treatment way... This was my case when I came in for a service repair. Thanks for your staff friendliness I felt like at home, with waiting area very tidy and advice on how to care for my car. More

Helpful 0

Report | Print

Service team helped me out Updated this review: see below Without a doubt the most incompetent service team I have encountered in any dealership in 50 years of driving. From Updated this review: see below Without a doubt the most incompetent service team I have encountered in any dealership in 50 years of driving. From the front desk staff to mechanics they continually screw up. I have a 2016 Fiat 500X that I have been taking there for service since the next closest Fiat service is over 15 km away. This dealership will tell you to come in for service, when you get there it is "who were you talking to we don't have any mechanics available".... Happened at least 4 times. Tried to replace and charge me for the same thermostat they replaced the day before... So a free 2nd thermostat I didn't need. Lightbulbs never in stock, when they are in the mechanics can't even put them in right as they fell out and burnt thru my fender firewall.. Pathetic that a dealership cannot even stock and replace bulbs.... Stay away!!!! Updated: Mark and his service team stepped up and listened to my concerns and got my vehicle fixed. Can't ask more from a service team than to listen to you and get the problem fixed. Thanks Mark. I would recommend this dealership for all your service needs. More

Helpful 0

Report | Print

Excellent salesman Our salesman,Muhammed and Ingrid worked tirelessly to ensure we got our vehicle. They explained details clearly and worked so hard on our behalf. Defi Our salesman,Muhammed and Ingrid worked tirelessly to ensure we got our vehicle. They explained details clearly and worked so hard on our behalf. Definitely refer to our family and friends More

Helpful 0

Report | Print

Great service over many years I have been dealing with Islington Chrysler for many years now. I have always been treated fairly by the sales associates and also well taken care of I have been dealing with Islington Chrysler for many years now. I have always been treated fairly by the sales associates and also well taken care of by the service associates. More

Helpful 0

Report | Print

Definitely satisfied The guys at the service department at Islington Chrysler are awesome. Definitely recommend them. I’ve been going there for service on my challenge The guys at the service department at Islington Chrysler are awesome. Definitely recommend them. I’ve been going there for service on my challenger for the past 2 years now. They have gone above and beyond what I expected, more than once. Elvin, the service department manager, is fantastic. He listens to clients, shows empathy, apologizes if required and finds solutions. The service technicians that they usually have working on my challenger are professional and very polite. I wish I could highlight their names along with the others on the list, however they are not listed on the dealerrater site. Very satisfied with their service. More

Helpful 0

Report | Print

Service Excellent customer service and the service department is great and have not had one bad experience and will be using this dealership from now on Excellent customer service and the service department is great and have not had one bad experience and will be using this dealership from now on More

Helpful 0

Report | Print