Serge Derkach | Page 5

Terrible Service Experience Had a 1:30pm service appointment. After 90min of sitting in the lounge, I follow up on status, where I'm informed that they've not even started to loo Had a 1:30pm service appointment. After 90min of sitting in the lounge, I follow up on status, where I'm informed that they've not even started to look at my car! Zero communication as to the fact that they we're delayed. Imagine if I did not follow up on status? 2 weeks priors, I was also given the incorrect information related to my extended warranty by an advisor. I had to call another dealership to cross check details Islington provided me, and was told that they were wrong. Last time I go there as it's a waste of time / frustrating to deal with More

Helpful 4

Report | Print

During the recent cold snap, the factory battery on my 2008 Jeep showed its age and finally died. After getting a boost from someone at work at 5pm, I drove straight to the dealership. Notwithstanding the 2008 Jeep showed its age and finally died. After getting a boost from someone at work at 5pm, I drove straight to the dealership. Notwithstanding the late hour, Serge had my car brought into a service bay and had a new battery, battery lead and oil change completed in an hour. While waiting pensively, Serge insisted that I help myself to a free coffee (worth the wait). In the meantime, I ran into the dealership's shuttle driver, Tufan, who recognized me from previous visits and greeted me. If you ever have to use this dealership and get a lift from their courtesy shuttle, Tufan is a true gentleman. He makes you comfortable whether you prefer conversation or silence and evidences a career spent as a professional driver. He's one of those people that just make your day better for having met him, if you choose to recognize him as such. I can't say enough about him as a decent, genuine human being. My service, unscheduled as it was, was completed in an hour and I left with the peace of mind of having factory service done with the quality you can expect from factory trained professionals, as opposed to the risk of a street corner mechanic. The purpose of this review is this: I've been gouged by other dealership service departments before and I have also known good, honest, independent mechanic. The service advisors at Islington that I have dealt with previously, Serge and Elvin, ensure that you are not being over-serviced with things that your car does not need while making sure that your car gets everything that it does need. The reality of going to a dealership is that jobs are subject to book listed shop rates and you're going to generally pay for every 15 minute listed rate, where an independent mechanic may save you on labour. Nonetheless, the staff in the Service Department have worked for my trust and future business. If you are in need of dealership service, I strongly recommend Islington. More

Helpful 1

Report | Print

I have been a loyal customer for approximately 20 years. I have always found the service far above average particularly as it applies to my dealings with Mr. Derkach. I find him to be extremely knowledgeabl I have always found the service far above average particularly as it applies to my dealings with Mr. Derkach. I find him to be extremely knowledgeable, courteous and very helpful both in service and the advice provided. He is the reason I chose to stay with the Chrysler brand in purchasing my third vehicle from Islington Chrysler, the 2012, 200 model. Mr. Derkach recommended Alban Joseph to show and service me in the purchase of my new car. My previous vehicle, a Dodge Caravan, was also purchased from Mr. Joseph on the recommendation of Mr. Derkach. The consistency in service, customer appreciation and dependability on the three vehicles purchased at this dealer is the reason I have remained loyal to the Chrysler brand. More

Helpful 1

Report | Print

car brought in quickly and Serge answered all the questions that I asked. job was done in a reasonable amount of time. Price could be better. questions that I asked. job was done in a reasonable amount of time. Price could be better. More

Helpful 0

Report | Print

Quick drop off (snowstorm) without any wait. Serge was knowledgeable. Tufan was available and courteous during drop-off and pick-up. Price was only OK as nobody really wants to pay to service their car. R knowledgeable. Tufan was available and courteous during drop-off and pick-up. Price was only OK as nobody really wants to pay to service their car. Rates were in line with competition. I did get a discount on one item. More

Helpful 0

Report | Print