"Service team helped me out"
Updated this review: see below
Without a doubt the most incompetent service team I have encountered in any dealership in 50 years of driving. From the front desk staff to mechanics they continually screw up. I have a 2016 Fiat 500X that I have been taking there for service since the next closest Fiat service is over 15 km away. This dealership will tell you to come in for service, when you get there it is "who were you talking to we don't have any mechanics available".... Happened at least 4 times. Tried to replace and charge me for the same thermostat they replaced the day before... So a free 2nd thermostat I didn't need. Lightbulbs never in stock, when they are in the mechanics can't even put them in right as they fell out and burnt thru my fender firewall.. Pathetic that a dealership cannot even stock and replace bulbs.... Stay away!!!!
Mark and his service team stepped up and listened to my concerns and got my vehicle fixed. Can't ask more from a service team than to listen to you and get the problem fixed. Thanks Mark. I would recommend this dealership for all your service needs.
Our salesman,Muhammed and Ingrid worked tirelessly to ensure we got our vehicle. They explained details clearly and worked so hard on our behalf. Definitely refer to our family and friends
"Great service over many years"
I have been dealing with Islington Chrysler for many years now. I have always been treated fairly by the sales associates and also well taken care of by the service associates.
"Definitely satisfied "
The guys at the service department at Islington Chrysler are awesome. Definitely recommend them.
I’ve been going there for service on my challenger for the past 2 years now. They have gone above and beyond what I expected, more than once. Elvin, the service department manager, is fantastic. He listens to clients, shows empathy, apologizes if required and finds solutions. The service technicians that they usually have working on my challenger are professional and very polite. I wish I could highlight their names along with the others on the list, however they are not listed on the dealerrater site.
Very satisfied with their service.
"Excelente services and great vehicles."
Well in my experience is really the only place /dealer that I could do a great deal with and I had try lots other dealers and waisted my time with and most of all great services and great vehicles also after perches of my truck great service ....thank you.
"Great experience and very professional "
They new exactly what had to get done and did it in a timely fashion without rushing and gave feed back to what had to be done .
Excellent customer service and the service department is great and have not had one bad experience and will be using this dealership from now on
- Hinds, Doreen1
I had a wonderful experience at this exceptional location. Mr. Alban Joseph was very courteous, kind and patient. I felt comfortable and content. I was not rushed. Mr. Joseph took time to explain the features of the vehicle in length and knew exactly what i was looking for. Ingrid Wadsworth explained the financial aspect in details. Many thanks Ingrid.Overall, i had a lovely experience. Many thanks to my colleague Ms. Nerissa Fairclough who recommended me to Mr. Joseph. I must truly say that he is a man of class.
Thanks to the team for taking care of the needs of my family and I.
"Tried several times to make an appointment but got "
- Mary L
We have been customers of the service centre for many years, but recently have found the service to have gotten quite bad. When my husband visited last time he was treated very rudely. We decided to give it one more try and attempted to make an appointment online and over the phone. No one ever got back to us. We'll be going somewhere else.
Other Employees Tagged:
"very poor feel like i was taken for "
- mike nicholls
worst experience i ever had at a dealership. my wife takes car in for recall, $350.00 she leaves nothing better than getting taken for fell. nobody has looked at vehicle yet and they recommend alignment and brake flush & oil change.
oil change was needed
brake flush- just had brakes serviced someplace else
alignment not required
dealership couldnt provide before and after results of alignment and the vehicle wasnt pulling in any direction
there is nothing like feeling like i was taken for
i cant wait to get rid of my dodge and never would buy one from this dealership EVER and possible another dodge
VERY DISAPPOINTED IN THE SERVICE I GOT
PLUS IF A TECH EVEN GOT IN MY VEHICLE THEY WOULD OF NOTICED THAT MY KEYLESS ENTRY SYSTEM ISNT WORKING
I WOULD RATHER LEAVE ZERO STARS
Other Employees Tagged: