Phil Dao

Skip Charlesglen and find another dealership to purchase a Toyota. This dealership is intentionally misleading and deceptive in its sales practices. When you see a vehicle that is labelled “deal pending” do a Toyota. This dealership is intentionally misleading and deceptive in its sales practices. When you see a vehicle that is labelled “deal pending” don’t believe it. They are waiting for someone that they want to sell their vehicle to for their own specific purpose and feel justified in misleading prospective customers they choose to disrespect and treat like second-class citizens. Toyota Canada supports this deceptive practice as well so don’t count on any support from there either. Charlesglen’s marketing of a 7-day satisfaction guarantee is also a lie. I was informed by the sales advisor I would get my deposit back. This was not true. The dealership has illegally retained over $6,000 from me for the privilege of using the 7-day satisfaction guarantee. Please save yourself the trauma and hassle of doing business with this corrupt organization and choose another dealership. As a single woman, I have been ignored, dismissed, intimidated and robbed of a whole year of car payments by the new car sales manager, which is supported by the executive sales management team. It has been more than 6 weeks since this horrific experience and there has been no response or attempt to act in good faith, to be accountable, moral, or ethically responsible from Charlesglen Toyota. The Corolla Cross L I eventually purchased under the 7-day satisfaction guarantee is wonderful and I highly recommend it. Just be sure to buy it at any dealership other than Charlesglen Toyota. More

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Val made the daunting process of selecting the right Toyota vehicle to replace my 16 year old much beloved Prius extremely simple. In every step of the decision making process, Val was informing me of Toyota vehicle to replace my 16 year old much beloved Prius extremely simple. In every step of the decision making process, Val was informing me of things to consider and options available with various vehicles, and was very timely in all her communications which was greatly appreciated! She made sure I was aware of all the steps in the process and personally introduced me to her colleagues in the dealership at each stage of the purchase. She is also a very talented baker and very generous with her delicious homemade treats. If you’re considering purchasing a Toyota, I highly recommend Val and the team at Charlesglen as they know their business and provide exceptional service. More

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They have always treated me with their highest service. I always receive a fair price for my trade-in vehicle..i have no reason to deal with any other dealership Thanks to all your staff, especially Val P I always receive a fair price for my trade-in vehicle..i have no reason to deal with any other dealership Thanks to all your staff, especially Val Parsons try More

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A gathering of people and service oriented staff from reception sales service finance delivery team pleasant atmosphere where everyone treats you with care respect and understanding. Smiles everywhere. A reception sales service finance delivery team pleasant atmosphere where everyone treats you with care respect and understanding. Smiles everywhere. A very affectionate place. You are missing much if you choose other dealership. This place is a winner!! More

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Great staff, friendly, honest and caring. Made for a great experience and ultimately ending up with the right vehicle for my wife and I. Made for a great experience and ultimately ending up with the right vehicle for my wife and I. More

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We had great experience at Charlesglen Toyota, our salesperson Valarie Parsons listened to our needs and helped us with finding the vehicle we wanted. I definitely recommend both Charlesglen Toyota an salesperson Valarie Parsons listened to our needs and helped us with finding the vehicle we wanted. I definitely recommend both Charlesglen Toyota and Valarie Parsons. More

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Our experience with Charlesglen was great, Val who was our salesperson helped us a lot throughout the process and made sure we were satisfied with our choice, she was there for us until the last steps and our salesperson helped us a lot throughout the process and made sure we were satisfied with our choice, she was there for us until the last steps and even after the purchase she kept in contact to make sure everything was smooth. My wife and I highly recommend Charlesglen dealership and are happy with their staff and services. More

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Val was excellent to work with once again, along with the rest of the Charlesglen team involved. Thanks rest of the Charlesglen team involved. Thanks More

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I’m thankful my dealer Ann Reyes and assistant Angel they super Nice extremely high recommended super Nice extremely high recommended More

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Maria is the best sales person we have run into, she is down to earth, no pressure and is very knowledgeable and honest. We will be bringing in the dogs soon to come see her again. We absolutely love our n down to earth, no pressure and is very knowledgeable and honest. We will be bringing in the dogs soon to come see her again. We absolutely love our new truck. Thank you so much for everything. We recommend Toyota wherever we go and to go to see Maria for the best service. More

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