Phil Dao | Page 2

I put a deposit down at the end of August 2021 with the feedback that I would receive my new vehicle by Christmas. Then I was informed that I will be receiving a 2022 model and asked to pay more money. It feedback that I would receive my new vehicle by Christmas. Then I was informed that I will be receiving a 2022 model and asked to pay more money. It finally arrive in May just before I was to go on holidays.only to be informed the my accessoies were not ordered. The dealership was pivotal in getting the accessoies ordered and installed within a few days. I feel very lucky to have time to get familiar with my new ride before leaving. I can't thank thank the dealership enough as it has made our vacations enjoyable and stress free. The RAV4 is performing well and handles well. It has many features that make driving it a joy. The navigation and audio system are much-needed accessory that driving it fun. More

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Had a great experience with Omid at Charlesglen Toyota. He is very trustable and fun to work with, I definitely recommend everyone to deal with him He is very trustable and fun to work with, I definitely recommend everyone to deal with him More

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Always, always double check the documentation and never trust the financial department of this dealership, we didnt have a good transaction while buying one of their used cars. trust the financial department of this dealership, we didnt have a good transaction while buying one of their used cars. More

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Find another toyota dealership, or document and pay attention to everything when purchasing anything from them. attention to everything when purchasing anything from them. More

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Very good experience with sales staff: Roxy was a lovely person to deal with (she saved my window sticker that I wanted and in fact laminated it for me) as was Garnett Lund in the finance/extended warranty person to deal with (she saved my window sticker that I wanted and in fact laminated it for me) as was Garnett Lund in the finance/extended warranty et.al. department he was very informative and I felt no pressure to take any of the extras. Can’t remember his name but the gentleman who went over the car with me was well informed and was able to ask all questions that I had…bought a plug in Prius so lots of new technology to absorb. Oh yea didn’t mention best member of team:Yoda the dealership comfort dog. Loved him soooo much. More

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Excellent team at Charlesglen! We got a great car and a great buying experience from the first visit and through the whole buying process until we drove away in our new car. I did an inquiry from internet great buying experience from the first visit and through the whole buying process until we drove away in our new car. I did an inquiry from internet and got a quick response with detailed information. When we visited, the receptionist was very friendly and helpful. Amane showed us several cars, trims, gave us a test drive and explained all details and answered all questions. When we decided to buy a car, Rena was excellent covering all finances and documentation. When we picked up our car, Jim gave us a tour through all the car features. Everyone was very friendly, professional and focused on our needs. More

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Charlesglen Toyota is definitely the best place to shop for your next car. Their team is amazing. And my sales rep Phoebe is super helpful. She answers my questions quickly and clearly. And she found me a for your next car. Their team is amazing. And my sales rep Phoebe is super helpful. She answers my questions quickly and clearly. And she found me a car which fits all my needs. More

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Just “wow”, my whole experience at Charlesglen Toyota could be summed up with one word. Special shout out to Phoebe Ku, she’s such an awesome sales associate and I couldn’t be happier with my purchase. T could be summed up with one word. Special shout out to Phoebe Ku, she’s such an awesome sales associate and I couldn’t be happier with my purchase. Top notch customer service the from the moment I stepped in. I would definitely recommend this place for your next car purchase(new or used). Thanks again Phoebe and the whole team at Charlesglen Toyota. More

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Amane and his team were wonderful to work with. They made sure that I was satisfied with my purchase before I left the dealership. They also made sure to get all of the information necessary in a timely mann sure that I was satisfied with my purchase before I left the dealership. They also made sure to get all of the information necessary in a timely manner. I will definitely be recommending charlseglen and Amane to anyone and everyone I know that is looking for anew vehicle More

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This was the most pleasant dealership I've ever dealt with. Val was terrific. I didn't feel pressured or ignored during the shopping process. Just right. with. Val was terrific. I didn't feel pressured or ignored during the shopping process. Just right. More

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