Melanie Caird | Page 5

Always have a great experience when I come to Capital GMC. The staff have always treated me well. GMC. The staff have always treated me well. More

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I’ve been returning to Capital GMC for over 5yrs now. Never disappointed by the service and honestly we’ve received from Adam and his crew. Adam has always gone out of his way to make sure we leave as Never disappointed by the service and honestly we’ve received from Adam and his crew. Adam has always gone out of his way to make sure we leave as happy customers. More

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Sales and service staff are all very easy to work with and accommodating to the customers process. and accommodating to the customers process. More

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Capital GMC Buick was very welcoming and went above and beyond to get me the best price. beyond to get me the best price. More

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Kelvin was very helpful in getting the truck i wanted, he made the experience very enjoyable especially for my kids made the experience very enjoyable especially for my kids More

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Best customer service by Amar DoadI am going to give his Best customer service by Amar Doad I am going to give his referral to all my friends Capital gmc need more guys like Amar Thanks Best customer service by Amar Doad I am going to give his referral to all my friends Capital gmc need more guys like Amar Thanks More

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My experience with this dealership includes service and sales for 17 years. The service has always been exemplary, especially from Melanie Caird! The same holds true for the sales team! After all, I just p sales for 17 years. The service has always been exemplary, especially from Melanie Caird! The same holds true for the sales team! After all, I just purchased my third vehicle from them. More

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Can't be Trusted Purchased a used 2018 Terrain SLT Diesel with 19000kms from the so called "Denaliville" after Christmas in 2018. After agreeing on a price and finaliz Purchased a used 2018 Terrain SLT Diesel with 19000kms from the so called "Denaliville" after Christmas in 2018. After agreeing on a price and finalizing the financing, the finance agent noticed it the engine had been replaced? This was not mentioned by the sales staff to us and they could not tell us why the engine had been replaced when confronted. Sleezy car salesman move. After confronting the sales team, we were assured it was nothing to worry about and the warranty would cover any issues. The previous owners personal information was also on the paperwork, which I'm sure they would not appreciate. Fast forward 10 months, and multiple problems later, the service tech told us it looked like the engine had been replaced a couple of times. Again, not mentioned to us. I get that the vehicle we bought was a lemon. It has been in the shop for 2.5 months of the 10 total that we have owned it. GM covered the warranty issues but It has left us stranded in limp mode multiple times. The last time was the last straw. We went in to see the sales manager who wanted to help us out. The problem is the only way he want to help was for us to upgrade to a new vehicle so we could spend more money. Calls and texts to the manager were not a priority. We will not be dealing with Capitol GMC again. They cannot be trusted to tell the truth or put the customer first. Only shop here if you want to be fleeced. More

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Warranty I came there few months ago regarding warranty work and I had a lot of questions regarding my truck warranty and mau was patient and made it simple to I came there few months ago regarding warranty work and I had a lot of questions regarding my truck warranty and mau was patient and made it simple to understand what was covered in that extended warranty. They worked with me on a good overall pricing too and the coverage was more than I expected. Really happy and would recommend!!! More

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Great team to work with! Fair, honest, and straight forward. I took my very old car in to get checked out, knowing I was in store for some pretty major work. It had a good run at 425,000k, so depending on what n I took my very old car in to get checked out, knowing I was in store for some pretty major work. It had a good run at 425,000k, so depending on what needed to be done I knew it might be time to part ways. Melanie on the service team was straight forward about what would be required to keep the car running for the immediate future. I decided that it was definitely not worth it to invest any more into the car and it was time for a new one. They were nice enough to let me use an awesome service loaner vehicle for a few days until I was able to come in and look at some vehicles. This also gave me time to do a little preliminary research, so I could see what my options were and ensure a fair deal. When I came in to shop I worked with Kelvin and Sam. They were both great to deal with and we were able to negotiate a good deal on a new (to me) car. The car I was looking at didn't have tinted windows and I like to have them darkened to prevent people from looking into my vehicle while it's parked (plus it looks way better). They agreed to get them tinted for me as part of the deal. A couple days later I picked the car up, freshly tinted, freshly detailed, and ready to go. Kelvin had it pulled up to the front and warmed up. All-in-all great experience! Would recommend this dealership anytime. Thanks crew! More

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