Joe Engel | Page 11

Deflated Experience purchase of 2018 F150 Lariat. I’ve been purchasing vehicles at Erinwood Ford since 1997, my experience’s here with the Business office (Carol Buckwald), & the service department, I’ve been purchasing vehicles at Erinwood Ford since 1997, my experience’s here with the Business office (Carol Buckwald), & the service department, specifically (Joe Ingel), have been FANTASTIC, smooth great experience, treated like family, that will never change. My last truck purchased here was September 2015, Ford F-150 Lariat, I dealt with a fantastic gentleman Mr. John Primo, who for the better part of 15 years, took excellent care of my purchasing needs. Recently, May 30 th /18, I bought another 2018 Ford F-150 Lariat, but felt very deflated after picking up the vehicle. My salesman Mr. Townsend was very difficult to reach, I’d leave messages, would be days before he’d return my calls. I think, in this business, following up is Critical! My truck was factory ordered, I made a change many weeks before the build, and Mr. Townsend said there would be no problem, the rims I asked for were NOT Chrome, but 20” Machined aluminum, with Grey -Painted Pockets, I’m not sure where he got confused, or he failed to add it to the build in time. There were some other issues, I will not elaborate, but going forward I regret that I will not purchase another car or truck from this salesman. I was reluctant to leave a comment, but to be a better dealership, you have to take the good with the bad, hopefully learn from the negative, to make the future experiences in future better. More

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F150 Lovers The service team at Erinwood Ford is the best! From greeting me as I rolled in with my truck for service, polite friendly and attentive to my service The service team at Erinwood Ford is the best! From greeting me as I rolled in with my truck for service, polite friendly and attentive to my service requests !! Once at the service desk again I was given the time and attention to ensure the proper maintenance issues were being complete..they even went as far as giving me the opportunity to discuss with the mechanic my concern as I was preparing to take the F150 on a road trip!! He explained everything and put my mind at ease..just some minor warranty work and I would be on the road to Saratoga Springs, NY! Then the shuttle service to and from Square One, while my truck was being serviced was first class!! Polite and fun drives.!! A big shout out to the Service Team! More

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Great dealership. Great sales person , Mark McGuire Erinwood Ford Dealership provided exceptional service and top notch value. Great service, friendly service, great atmosphere and ever so helpful. Mark Erinwood Ford Dealership provided exceptional service and top notch value. Great service, friendly service, great atmosphere and ever so helpful. Mark McQuire provided excellent, above and beyond advice and service. Very helpful. Very friendly. Very knowledgeable and just great person. We trusted him from the start. Great experience and will be purchasing more Ford vechiles from Mark in the future. Thanks Mark for a great experience! Thanks once again Marisa & Gill More

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Exceptional Service We have dealt with Erinwood Ford for the purchase of our last two cars. This time we decided to lease and would have never considered going anywhere e We have dealt with Erinwood Ford for the purchase of our last two cars. This time we decided to lease and would have never considered going anywhere else. The staff is like one big family starting with the general manager (George Hill) down to the service department. They know the meaning of customer service and satisfaction. Our experience was enjoyable and stress free thanks to thrm More

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Awesome deal and service qualities! 2018 Ford Explorer Sport, Martin offered a deal that no other dealer could compete! Very thoughtful services just like dealing with his own cars. Stro 2018 Ford Explorer Sport, Martin offered a deal that no other dealer could compete! Very thoughtful services just like dealing with his own cars. Strongly recommend Martin Menzies at Erinwoodford to anyone thinking about Ford products. Thanks. More

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Best dealership and Service Center. I have been dealing with erinwood Ford for the past 3 years and I can honestly say I have nothing to complain about their service guys are always help I have been dealing with erinwood Ford for the past 3 years and I can honestly say I have nothing to complain about their service guys are always helpful and make sure that anyting that needs to be fixed is done quickly. Their salesman are always happy and ready to help you with any questions and are the most outgoing friendly people ever. I would highly recommend erinwood Ford to anyone looking to buy a new or lease a new vehicle. More

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Excellent customer service This is my fourth Ford vehicle, purchased at erinwood Ford. The attention that they take with the customers explaining all the car features going ar This is my fourth Ford vehicle, purchased at erinwood Ford. The attention that they take with the customers explaining all the car features going around telling you where to get your oil change, showing you where all the Departments are and making sure you're satisfied. By far the best experience I've had at a dealership, believe you me I've had my fair share of cars. Graham Townsend is by far the best car salesman I've seen. I will be coming back and bringing some friends. More

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Love it Ford makes my life so easy i cant wait to get my wife her new car guess where im going to get new car ? Martin menzies an this boss is my hero .they m Ford makes my life so easy i cant wait to get my wife her new car guess where im going to get new car ? Martin menzies an this boss is my hero .they make my family very happy thanks Erinwood ford . More

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Purchase and delivery of new 2018 Fusion Energi I'd like to take a moment to thank the sales and finance staff at Erinwood Ford for making this purchase so easy. We had left the Ford stable for our I'd like to take a moment to thank the sales and finance staff at Erinwood Ford for making this purchase so easy. We had left the Ford stable for our last purchase due to some issues with Ford Canada. We have never had concerns with Erinwood Ford. This will bring our new purchases to more than 10 through Erinwood over the last 25 years. I've dealt with Lem Weekes on most of these occasions. He remembers me when I walk in and we are able to catch up quickly. The website pricing makes shopping a breeze, I knew what I was looking for and how much it was before I drove on the lot. The showroom was buzzing with shoppers browsing and purchasing. Looking forward to keeping in touch more through the Ford Maintenance Protection Plan scheduled visits. More

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Don't trust this dealer! Horrible service Just a heads up for anyone getting their car serviced here be very careful. If your car is under warranty they will do everything in their power to av Just a heads up for anyone getting their car serviced here be very careful. If your car is under warranty they will do everything in their power to avoid fixing your car and taking care of the customer. My car had an issue with engine hesitation under full throttle and instead of choosing to diagnose the issue they chose to blame my ford performance exhaust! took the car to a trusty mechanic and he solved the issue within 10 minutes! the car had 2 foul spark plugs which i paid out of my pocket to fix! They couldn't even compensate me for the lack of service. What a joke of a dealership I pay $130 for an oil change and they can't even inspect the car competently! the seals on the transmission axles are both leaking and my mechanic was able to see this very quickly when removing the plastic cover from underneath I will be taking this issue to another ford dealer since this one is so shady and non-trustworthy. Long story short do not trust this dealership and get a second opinion especially when your car is under warranty. More

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