Brad Cruickshank | Page 22

Very Satisfied Customer I came in to buy my first car; a used 2010 Fusion. Pankaj and his team were nothing but helpful and supportive in showing me different models and ensu I came in to buy my first car; a used 2010 Fusion. Pankaj and his team were nothing but helpful and supportive in showing me different models and ensuring I was comfortable with the vehicles I test drove. The entire process was stress free, considering it was the biggest purchase of my life to date. Their post-sale service was better than I expected. When I noticed a crack in my bumper shortly after the purchase Pankaj encouraged me to bring it in it in to be checked out, not knowing if it was my fault or just not spotted before the sale. The team offered to take care of the problem as soon as possible, which was very relieving. Erinwood Ford will have my future business, no doubt. Happy Ford Fusion Owner. More

Helpful 1

Report | Print

Simply The Best!! What a great experience I had at Erinwood Ford purchasing Escape 2012 car! Great team with great leadership that know their business well and care for What a great experience I had at Erinwood Ford purchasing Escape 2012 car! Great team with great leadership that know their business well and care for their customers the most. I had the pleasure to deal with Pankaj Raheja and Brad Cruickshank. Pankaj was of a great help providing detailed and valuable information that made me clear about the decision I made. And once you talk to Brad, you know that you are in safe hands too. When we finalized the deal, Brad said few words that summarize the customer-centric culture at Erinwood Ford... "Welcome to the family!!", he said. So, if you're looking for a dealer who always puts his customer interest first, then Erinwood Ford is the way to go. More

Helpful 0

Report | Print

Flat tire My wife viewed a used Escape with George Wang, sales person, who was very polite and non aggressive which we prefer. When we left the dealership I no My wife viewed a used Escape with George Wang, sales person, who was very polite and non aggressive which we prefer. When we left the dealership I noticed I had a flat tire. I went back in to Erinwoodford to see if they had someone who would be able to assist us with repairing the flat. Brad Cruikshank, the Sales Manager came out to my car with a pump in order to get some air back in the tire. While the air was pumping he ran down the road to their service dept. to see if they could take my car in and repair the tire. He ran back and said they could do it. So once enough air was in the tire he drove the car down to the service bay. Then he went on his way back to his job and we waited for our tire to be repaired. Within a half hour the repair was done. I asked how much I owed them and they said no charge which was totally unexpected. When i was looking at the escape they said that customer satisfaction is uppermost and I believe them after this, and still no pressure to buy from them. More

Helpful 1

Report | Print

Great people, huge inventory, completely satisfied customers We have been to Erinwood Ford just to test drive an Escape after couple weeks of searching for the best SUV for our family. In fact my wife has test d We have been to Erinwood Ford just to test drive an Escape after couple weeks of searching for the best SUV for our family. In fact my wife has test drove 5 different equal competitors (including CRV and RAV4) and 2 compact cars in the market. She wasn't really satisfied any of them. When we got there on a Sunday afternoon dealership was pretty busy no one was available. After couple minutes Brad C. approached us in the parking lot he has qualified our needs in minutes while walking around the cars. Dave G. brought us keys and the plate for the ride and he let us drive alone. Where should we go? Is there a designated route? NO. All he asked for my wife's drivers licence. No phone, no address. He said "Enjoy the ride, try to come back before we close!" After 15-20 min. ride she was completely satisfied both the comfort and performance. Not to mention all those features some of them were not even an option in the competition. (Just a note; please do check rear view camera brightness and back up sensors with competitors) We made an offer and it was honoured by Nick P. after a beneficial and reasonable negotiation period. Next day follow up call and confirmed delivery date and time. Thanks to Dave, he picked me up from our address for scheduled delivery. Everything was as promised. In fact Carol has printed out second bill of sale to show the difference for an extended warranty. No push, just recommendations and professionalism. Overall it was a great experience for car buying. Highly recommended dealership. More

Helpful 1

Report | Print

First new vehicle purchase ever!!! As a newly single woman of a certain age making my first car purchase and a new one I was terrified. I always bought used and paid in full,on the ad As a newly single woman of a certain age making my first car purchase and a new one I was terrified. I always bought used and paid in full,on the advice of my mechanic and husband. I wanted to trust and be treated with respect, honesty, and patience. I did not want to be sold a car. I wanted my personal limitations respected and heard. I needed a bit of handholding, infinite patience and no pressure. I had been to other dealerships and was a treated as a second class customer the man I brought with me was being sold the car, I was an afterthought. Then a friend recommended Brad to me and Brad recommended Martin. I could gush about the time and patience they both spent with me. Listening, hearing, responding, letting me ruminate. Answering all my automotive questions whether they were Ford related or not. Talking to my mechanic. They helped me discover what I truly needed and didn't presssure me to buying off the lot. They recognized my needs.They didn't play me? I demanded great service. They went above and beyond my very high expectations. And I still enjoy their terrific aftersale care. I can't give much higher praise than this I don't just recommend them I insist all my friends in the market for a car go see them. Including my brother and my cherished 16 year old niece. But my experience goes beyond just these two great guys my "trusted Car Guys" I would be remiss to not mention. RT and Catherine and their always warm welcome and joining in with my teasing. Domenic on my first visit opening up an Escape for me while waiting knowing there was no sale for him and showing me around, he still greets me everytime I see him. Ashok's plain talk on the contract. Nick offering to colour co-ordinate his outfits to mine. Habib's friendliness, Graham's tea making skills. And even Stella's warm conversation. I feel part of the Erinwood family. I feel cared for, welcome. That's rare in any field. More

Helpful 0

Report | Print

Excellent Service by Habib! Great service from the first hello until I drove away in my new car!. My salesman, Habib, was wonderful, perfect balance between my requirements and m Great service from the first hello until I drove away in my new car!. My salesman, Habib, was wonderful, perfect balance between my requirements and my budget was met. I was only browsing for cars but Habib helped me found the best car that met all my requirements. I will recommend Habib and Erinwood Ford to any of my friends or colleagues looking for another car. More

Helpful 0

Report | Print

Great A++ Service All Around I recently purchased a used Ford Fusion from Matt Nemeth and was pleasantly pleased with the excellent service from start to finish (unlike my last ca I recently purchased a used Ford Fusion from Matt Nemeth and was pleasantly pleased with the excellent service from start to finish (unlike my last car purchase experience from a competitor). The reception, from Catherine at the front door (who addressed me by name days later upon another visit), to meeting and dealing with both Matt, Brad Cruickshank and Nick Palalas during the purchasing decision to dealing with the Sr. Financial Services Manager Carol Buckwald far surpassed my expectations. I must honestly say that the environment is almost family like, very comfortable and non pressured.I would highly recommend Erinwood Ford and Matt Nemeth. Thak you all, Brian More

Helpful 1

Report | Print

Terrible customer service Worst customer service ever, took my car back 3 times and they finally figured out it was a cracked rim that was leaking air but refused to fix it. T Worst customer service ever, took my car back 3 times and they finally figured out it was a cracked rim that was leaking air but refused to fix it. They are great if nothing goes wrong and very unfriendly service staff like you are a burden to them More

Helpful 3

Report | Print

Simply Wow!! We arrived at Erinwood Ford on the last afternoon of a family trip, hoping to go back home that night in a new vehicle. Thanks to Matt, Brad and Robi We arrived at Erinwood Ford on the last afternoon of a family trip, hoping to go back home that night in a new vehicle. Thanks to Matt, Brad and Robin's patience, enthousiasm and commitment we were able to leave, within a few hours, with a truck that we absolutely love! We could not have asked for better service. We highly recommend! Thank you very much! Robert and Michèle Charette More

Helpful 0

Report | Print

I was very happy with the service and had a great experience at Erinwood Ford. I am very apprehensive when purchasing a car but these sales people made it very comfortable with absolutely no pressure experience at Erinwood Ford. I am very apprehensive when purchasing a car but these sales people made it very comfortable with absolutely no pressure. They were very informative when it came down to the details of the vehicule purchased and all the costs so there was no surprises. Brad Cruickshank was the sales representitive who sold me the car and gave me a great deal . He was very professional , educational and as I said made the process so easy. Thanks again Erinwood Ford! More

Helpful 0

Report | Print