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Aaron provides super good service and advice. Service... - Peter Lai
Aaron provides super good service and advice. Service department helps me a lot in many areas. I am glad to have such a good team to serve me. They are fantastic!
Top Reviewed Service Specialists At This Dealership
Senior Service Advisor
Junior Service Advisor
Tim and his team are amazing. Everything is always... - Mary
Tim and his team are amazing. Everything is always perfect when completed. Very welcoming and thorough at their job. Recommend them. Excellent work. Work always done on time. Vehicle always clean and neat when work is complete.
I recently took my car in for maintenance and installing... - bez88
I recently took my car in for maintenance and installing summer tires. As usual, my experience with Volvo MetroWest service was very good. The staff are very efficient and they always make sure that my needs are met.
Once again the team at Newmarket Volvo has demonstrated... - George
Once again the team at Newmarket Volvo has demonstrated how capable they are of providing excellent service. I was there this week and got work completed in less time and at a lower price than they quoted. As always, a dealership I am glad to know about. Thanks for a great job well done. George, Collingwood
Took in to “look at the problem” service department... - Ray.whippey
Took in to “look at the problem” service department decided it was not a problem. Very satisfied with the service and the care I received.
Fei is a very knowledgeable and patient sales lady who... - jhu3898
Fei is a very knowledgeable and patient sales lady who does not bullsit. She is very friendly and quickly helped me buy the car I need. After the sale, she always answers my questions whenever she can.
Worse customer service - Roy
This dealership kept my vehicle for weeks, I did not have use of my vehicle for months because they could not or was unwilling to fix my very Cadillac that was under warranty. Although they kept my vehicle for an extended time, I was told that any courtesy vehicle will be billed to me. The service ambassador that dealt was hard to deal with and she gave excuses and lied constantly. What a shame for such a hugh dealership. I will never go back to this dealership and I am not recommending this dealership
Terrible Technician Matt Fenney tried cheating me, saying... - gtacarservices
Terrible Technician Matt Fenney tried cheating me, saying your car has an after market tow hitch installed, that is causing 12 battery charging fault!
i asked them to disconnect it and clear the code to re check and he came up saying its 4 hours job, will cost you $700+ tax.
called general manager Liam O'Connor and complained, he goes let me look in to it, and nothing he did so far.
Took my car to regular garage and got it fixed..
stay away from these cheats at every cost.
not recommended at all.
I am so upset about my experience at Volvo of Toronto, I... - Lori
I am so upset about my experience at Volvo of Toronto, I felt the need to share my experience.
I take care of a luxury residence and with that its cars. I deal with several dealerships in the city, including Acura across the parking lot. This year a Volvo was added to the car list.
i was spoken down to in their service department and my Input was dismissed upon arrival. They spoke to me as if I had no idea what I was doing and took poor care of the car. (It’s not my car! And I was there for that very reason - to take care of it) they pointed my nose at all it’s problems like I was some spoiled brat. I work for these people and I need the car fixed! They drive in the mud and yes it hurts the car I’m here to get it fixed. They dismissed my comments about the mud and insisted that because I drove with a flat tire (again - I explained I was not involved) that the tire had to be replaced and it would take 2 days. They refused to check the car on the road and gave the car back with new wheel and the car still shook violently on the road after I left. Their excuse for not checking if they fixed the car - was that they had “told” me it could be mud. And that I should take better care of the car. I was at the service centre trying to take care of the car! It was just insane and their inability to stop and listen to the words I was saying was something out of a comedy sketch about men mansplaining to women.
In general - Of all my experiences in home maintenance dealing with trades and men all the time, this was the most stereotypical bad experience of my career. I would strongly advise any women to steer clear and try to find a service dealer who is able to listen and contribute to a constructive conversation without blaming the client. Sajid was lovely but didn’t follow through with testing the car like he promised before I picked it up, causing the problem. Lee was terrible at mediating and making it right without blaming his client when it was an obvious oversight of his department.
Management is selfish and not customer oriented. Do not... - Djole
Management is selfish and not customer oriented. Do not recommend purchasing or servicing vehicles at Volvo Oakville.
Volvo made great cars, so it is unfortunate that dealerships like one in Oakville ruin such a great brand name.
Excellent and treated as a valued client - Lifesgood
They squeezed me in for service without an appointment when my Volvo broke down. Kept me informed with the progress on the repairs and costs associated