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Volvo Cars London

1.0

4 Lifetime Reviews

1035 Wharncliffe Rd S, London, Ontario N6L 1J9 Directions
Sales: (844) 364-0093

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4 Reviews of Volvo Cars London

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May 18, 2018

"Two more times readjustment for the replaced brakes "

- jiang123

I would like to share my mysterious experience here to see if anybody can help me to solve this issue. According to their recommendation, the whole brake system of my Volvo XC90 was replaced at this workshop. After driving back home, we found the E brake did not function. I sent an email to the workshop and requested to get the problem fixed the following day since we are going to travel afterwards. We sent the car back to the workshop the next day and the E brake was readjusted to fix this problem. In the morning of the third day, we drove about 20 minutes in the city of London and then entered highway 401. After driving about 10 km on the highway, we heard some strange noises and felt the violent vibration and the car was like driving on a very bumpy road. We had to pull over our car. I realized some burning smell coming out from the right rear wheel. I attempted to use my finger to touch the right rear disc and found it was super hot to burn my finger. However, the other three discs are just gently warm and I can put my fingers on them without any un-comfortability. I called Volvo London and talked with the lady named Ruth. After I described the problem to her and reminded her that my car's brakes were just replaced. She definitely said that something got stuck on my car's rear right wheel and it was nothing related to the car's brakes. I told her that my car's brakes were just replaced at your workshop. She said "it is nice". I have to say she was very rude this time even though she sometimes behaves ok. I am just curious should the so called service advisor behave in this way when the customer desperately needs help? Then I requested to talk with the service department manager. I described the problem to him and he confirmed that this phenomenon was not normal. He suggested me to call roadside assistance to get my car back to the workshop. After my car was towed back, I also talked with the service manager in person and he confirmed again that the phenomenon I described was not normal. They promised me to check it and sent me back home. In the late afternoon, they sent my car back home and an invoice report as well. Mysteriously, they did not report anything wrong. I have communicated with Volvo Canada and they confirmed all the parts consumed on my car are certified to defect free. Then the question is: what caused the malfunction of my car's brakes on highway? I could not get any reasonable explanation from the workshop. Who can help me to explain what happened?

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Recommend Dealer
No
Employees Worked With
Brad Traylen, Ron Desrochers, Ruth Pfaff,
August 16, 2016

"three time costomer there will not be a forth "

- charlie

so i bought three vehicles from this dealership 80 thousand dollars to 125 grand to bought one leased when I dropped of lease car jag all was well all bills paid there is your new car 4 months later got a bill for 600 bucks and change called how can this be basically told to eat the bill not nice people do not do business here id rather drive a piece of junk than do any further dealings with theses people

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Recommend Dealer
No
Employees Worked With
rob pate
April 29, 2015

"F Type purchase and service"

- jagGR

Ok so for the person below me, there is this thing called overheads. Car sales usually only bring in 2 - 3% of profit to the dealerships. They have to be rely on other services such as the workshop, used car sales etc. to keep the dealership running. Its business and nothing personal. I don't think they have a personal vendetta against you for charging that much - its just truly the cost of their services and overheads needed to keep going. their price also includes the cost of having jaguar/LR master mechanics who are trained extensively to deal with issues. All these quality comes with a cost. You also buy peace of mind here, even if there's something wrong post service, you will never have to worry about forking out more (especially since they face so much competition it is their best interest to do so). Anyway I am in no way affiliated with JLR London. I am just a happy customer. Picked up a brand new F Type 2 months ago and it had minor issues, all which the dealership took care of promptly and diligently. They always accommodated my schedule, provided loaners instead of shuttles (which was fun because I got to drive almost all the JLR models) and swapped cars with me - even from home! I cannot ask for better service from a dealership. They do not look at you as unreasonable unlike other dealerships - they take the time to resolve the problem and actually work with you (if you provide info regarding your problem from forums etc.). Its all very personable. Personally they can service all kinds of makes - I would recommend them to anyone I know.

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Recommend Dealer
Yes
Employees Worked With
Brad Tralyen, Gord Collins
November 07, 2014

"$1800 quote for new bakes all around was not needed !"

- BartLR2

i brought my '08 LR2 in for a starting problen with the key fobs. 1 rear tire was siezed. They fixed fob (software) good job. They also advised me the rear wheels were siezed and all 4 brakes needed replacing... $1800 estimate i picked up car, thinking this is not reasonable. A local mechanic (NOT LAND ROVER-LONDON) replaced rear rotors and shoes and got everything lubed and going for $500 Just because I have a high end car doesn't give them the right to over quote for work that was NOT needed. I will never be back to purchase a new vehicle or service, if I can help it. A TOTAL RIP OFF and they didn't even suggest a possible cheaper option. $1300 in my pocket ! Take your money and RUN!!

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Recommend Dealer
No
Employees Worked With
Brad Traylen
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