Volvo Villa

Volvo Villa has exceeded our expectations with the order of our new 2020 XC40 Thanks goes to Omar the sales manager for understanding our needs and facilitating our order.

Hi Guys. If you want to get a wonderful car in a good place you have to go to Volvo Villa. I do not know about a service department, however a sale department is highly recommended. Omar and Boris worked hard to accommodate all our requirements with the special care from a drive test to delivery. Because it was our first experience with Volvo, we had a lot of thoughts and questions which were patiently answered and explained. If we will consider to get a second Volvo, it will be there - at Volvo Villa.

Through this experience, I was really disappointed and frustrated at Volvo because of mainly three reasons. One was how dishonest a large firm like Volvo can be. If your sales rep are going to promise something, then they should hold up their word. Second is how unprofessional Volvo is and what your practices are as a firm. Lastly, is how rude you were to us, when we came back and talk to Volvo about this car. No matter what happens, you should never yell at your customers.

The Service manager DAVE LONGO is worth going to volvo villa for him alone! He goes out of his way to be accommodating,helpful and make the service experience as easy and time saving as possible. Excellent advice,and goes beyond the expected !!!! PROFFESIONAL in every sense of the word. Thank you

Service manger Dave Longo is not occupying the right position!! Not professional. Brought my XC60 for regular scheduled service, and agreed about cost and pick up time, than a phone call to advise oil leak from break line as they were flashing brake oil, which I never noticed any oil spots where I park my car, neither a message on dash board to add up break oil!! I said ok, Another call to advise broken springs, which I never heard any unusual noise, and agreed to fix it and Volvo Villa service manager confirmed to give me a loan car as parts were not available! Than 2 hours later, another phone call to let me know that I can not get a loan car and I have to pay half of the rental!!!! Although the repairs cost was about $2k!! Do not trust this dealer ship!! All what they do is charging for repairs or part replacements that are not nessasscery or braking parts while fixing something and advise they need a replacwmebt so they can keep their jobs. Big dissapointment and will never go back to Volvo Villa. On top of that, they didnt Top up the windshield washer fluid but claîming was topped up on the invoice!!

I purchased my Volvo V60 sports wagon through Omar at Volvo Villa under the European Delivery Program in 2015. Great service. Very helpful. Buying your Volvo through EDP, picking it up at the factory in Sweden and driving it around Sweden and Denmark was an absolutely fabulous experience, not to mention a great value! The only way to buy a Volvo for me. Since then, i have taken our Volvo to VV for service and enjoyed excellent customer service. They replaced a low battery under warranty - no problem. Staff are friendly, helpful and do a great job.

Do not buy their extended warranty from Volvo Villa, they do not honour it at end off lease. Very poor customer service and lack compassion for their clients.

I have purchased a number of vehicles from this dealership and had my cars serviced there for a long time. This year I took the car in for a tune up and to get the snow tires taken off and my summer tires (on rims) installed. I received a call from the service department advising that one of my summer rims was bent and had to be replaced ($641). I was told that two of my summer tires were separating and had to be replaced. I was suspicious because the tires were fairly new and no-one said anything about the rim being bent when it was taken off the car so I took the tires to an independent tire dealer who told me that both the rims and tires were fine. Draw your own conclusions but i will not be returning to this place for any work that is not warranty. I will not be buying any more product from this place either.

I initially met with Omar, however was transferred to Pat Lau. Pat took great care of me and extremely thorough with all the technology and instrumentation that came with my xc 90....very accommodating.

I dealt with Pat Lau. He was extremely knowledgeable and a pleasure to deal with. I got an S90 with a fantastic lease rate. Negotiations were pleasant. There was never any pressure. I will certainly come back for my next car and would certainly recommend Volvo Villa to anyone.